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About RoannaFlowers
RoannaFlowers
Campaign Collaborator
since
08-10-2020
12-08-2023
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09-01-2022
09:03 AM
1 Kudo
I agree! It's not a good look. Either having this fixed or giving us more control over bulleted sections and tabbing is needed.
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06-30-2022
09:10 AM
Thank you, Amanda. An image won't work for accessibility reasons (and legibility - even a high quality jpeg isn't the best with text). Appreciate you flagging it as a bug. It'll be nice when this is fixed!
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06-29-2022
05:19 PM
And just to confirm the following: Looks normal when in edit and preview modes. Standard bulleted list at a single tab position Live test performed to a tiny subset of users, not using the built-in test mode.
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06-29-2022
05:18 PM
Ok! I performed another test. I used: A fresh blank basic email template Typed in text and bulleted (no copy/paste) When I opened it up, it still looks double-tabbed:
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06-29-2022
09:23 AM
Both. I'll do a test one of each and provide screenshots shortly. Because we use customized headers and footers, I typically copy a previous email and replace the text. I had a delivery error issue that took from December - March (our issue). This isn't something that occurred up to that point, but only noticed after I started using Constant Contact again in May. I'll do another test, including testing a new template and a full rebuild to see if the issue is the template or something else.
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06-28-2022
05:39 PM
They are all twice indented. I'll attach a couple of screenshots, a before (what it looks like in CC preview) and what it looks like once it's delivered. RE: Outlook, we're on semi-annual enterprise for O365. There wasn't really a version number beyond that. What the bullets look like in edit and preview What the bullets look like in delivered messages.
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06-28-2022
04:05 PM
Hi, Caitlin! It still indents it another full tab-stop. I have even checked my Outlook defaults to make sure it didn't look weird and it doesn't. I would expect an Outlook setting to change the behavior of a Constant Contact element, but you never know. I am also having an issue copy/pasting from Word (I know, but it's what my organization uses). There's a bug where the text pastes but then the Constant Contact formatting window won't display. I have had to retype messages or use Notepad as a go-between, which is adding time to the process. It's weird.
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06-28-2022
12:14 PM
The behavior of the bulleted lists in Constant Contact both in edit and preview mode don't hold post delivery. Before I send it, it looks like a normal list, one tab space, perfectly fine. I look at it in Preview, also fine. I send a test message or a live test (live email vs. test email) to a subset of users, and the bulleted list appears indented twice. I can't out tab/indent, because it's built correctly. It's just not delivering correctly. So, like the car rental place in 'Seinfeld,' it knows how to take a reservation, but not keep a reservation.
Is anyone else experiencing this? Is it some weird Outlook thing or some weird Constant Contact thing?
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