hello i have communicated this a million times on the phone and nothing has changed. i am, like many of your users, an entrepreneur. when i am on hold, music or silence is preferred over the woman who will NOT STOP REMINDING YOU about tools services etc. her talking is disruptive when I am trying to work while on hold. Please turn her off. I don't understand why you think her constant talking is helpful - it's ENOUGH! I'm on hold for over 15 minutes and she keeps talking!  Play music. Simple and not intrusive. Thanks ... View more