Hi @user4750693 thank you for sharing this feedback with us. We apologize for any confusion there may be on your account. Due to account security we are unable to go into an account's billing details here in the Community. We can however share information on our basic billing practices including how Constant Contact is a monthly service that charges based on both the package you select, and on the number of active contacts you have in your account even during months a campaign may have not been sent. Your Constant Contact account includes managing your contacts (hosting your contact list, signing up new contacts, and unsubscribe management), designing and sending emails, promotions, offers and events, and reporting for the results. Your account needs to be active to continue to record results, allow new sign-ups, and maintain your contact list.
With that said, we can see you were able to speak with our Billing Support directly about your experience and successfully schedule your account to be canceled.. If you have any follow-up questions we ask that you please give a call back into this department for further assistance.
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