Hi @FirstNameL270296 thank you for sharing this feedback with us. We apologize this is the experience you've had with your account. With that said, you are correct, due to account security there are certain account items like it's billing, account reviews and list reviews that cannot be assisted by chat or here in the Community. In those cases we do ask that you speak to our support directly by phone. In fact we can see you were able to speak with our Account Review department about the status of your account. If you have any further questions we ask that you please give a call back into our Account Review support.
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