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About DoyleH2
DoyleH2
Occasional Participant
since
03-08-2022
08-05-2022
4
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1
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0
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08-05-2022
11:56 AM
So we use Outlook 2013. As I stated in my original post: Prior to sending the campaign email, I sent a test email to my Outlook email, as well as my personal Gmail account and both looked fine. After confirming and sending the email out to our contacts, my boss, as well as a couple clients confirmed that it indeed looked completely different from my original. Some of the emails had text overlapping an image and was completely illegible and one I saw had the text beside the image like my original but had all kinds of issues. Text was the wrong size, spacing was completely random.. When I create a new campaign, sometimes I'll use a previous email as a template and sometimes I'll start fresh. I believe for this one I used a previous email as my template.
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08-05-2022
09:20 AM
So this issue keeps coming up, but the last email campaign I sent out to our entire contact list really made me mad and made our company look like we don't know what we're doing.. So I've always noticed slight differences in how a campaign email will look when I'm building it verses what it looks like when sent out. Normally small things like a header I had on one line turns to 2 lines, or slight differences in how the font itself will look.. But in this last email I had a body of text beside an image of our website homepage and everything looked fine in the builder section, it looked fine in the preview and when I sent a test email to myself like I always do.. So after I completed it and sent to our contacts, I get an immediate email from my boss asking what was wrong with the latest email campaign.. I go to look at it and the image I had placed in took up the width of the entire email and my body of text was on top of it and completely illegible. It's a complete mess and failure of a really important email campaign announcing our new website. So that's just great. I'm attaching pictures of the preview image and what the actual email looked like when sent out.
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03-14-2022
08:30 AM
The first screenshot is the preview, 2nd is the test email. I did not copy and paste any of the text. The spacing is weird on the bullet point paragraph. Also, the divider bar above the city names randomly got huge and the 'Share This Email' and 'Share on Facebook' are completely different than it looks when building the email.
Preview:
Test email:
Preview:
Test:
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03-08-2022
03:41 PM
1 Kudo
It's driving me crazy that the layouts don't look the same as how you set them up when you actually preview or send them. Some fonts that are supposed to be Bold end up being regular, paragraphs have random spaces in them. Fonts will change size... Maybe I'm just a picky graphic designer but it sucks. I'm just going to set up a PDF and send even though that's not the best option.
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