Hello @BarbieW2 ,
If you're not logging in as the account owner, then you need to switch to the owner's login credentials to access your account's billing info. If you cannot remember the owner login credentials, or that person is no longer associated with your company, then you'd need to go through our general phone support so they can confirm security permissions live and assist further. We are unable to assist with account login credentials and accessibility any further than that via the Community for security reasons.
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