Frankie: Enough about "collecting feedback." If you don't have enough after a year, you never will...just be honest and say it's not changing. That way I, and it seems like A LOT of your other customers, can do the right thing and cancel our agreements. Sorry to go but with our remote team, this is unworkable.
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This MFA without email is ridiculous. You didn't do this for security, if you did - it would have an email option. Also having to call in to change the MFA number is straight out of 1990. Your a technology company. Act like it. Without an email option, we will be going eslewhere...as should most companies.
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