Hello @VictoriaD2728 ,   Simply tell what you need assistance with, and the virtual assistant will pass you along to an agent. Or, you can demand to just speak with an agent and the VA will pass you along. You can also reach out on one of our other available support channels, such as Chat, Community, or social media DMs.   For all of our available support channels and hours of operation, please see our main Contact Support page, also available via the Help tab of your account navigation bar. ... View more