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About LewisS
LewisS
Regular Participant
since
12-29-2011
01-26-2021
16
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01-22-2021
10:20 AM
Thank you for confirming that moving to the v3 API is a way forward. Unfortunately, you've put us in the position of having to do a significant amount of work to stay with Constant Contact.
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01-21-2021
02:16 PM
Of course my message from December on the Developer API community board doesn't have any responses from the team over there. Neither does a similar post about the same problem from another user. We'll see if yet another post garners any interest but I won't hold my breath.
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01-21-2021
02:03 PM
I am having this problem as well. We started seeing this error at the same time as this poster. After a couple days it went away but my users are complaining about it again as of 1-19-2021.
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01-21-2021
01:19 PM
We are using the v2 API to insert pre-formatted campaigns into Constant Contact for sending. Recent changes to the Constant Contact interface are causing two problems. When we click on one of our campaigns we get an error about a new editor with an offer to copy the campaign into the new editor. This works but is a lot of extra work for us to send our newsletters. The old campaign remains in the list and has to be manually deleted. This problem appears somewhat intermittent. It happened for a while in December, stopped, and is happening again now. I'm speculating that the format_type=5 field in the v3 API might tell Constant Contact to use the new editor but this field doesn't seem to be available in the v2 API. The other problem is that square brackets are now treated as reserved characters by the editor so we've had to scrub our subject and messages of them or we get errors.
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01-21-2021
12:31 PM
The problem is that you are throttling based on attempts to post rather than successful posts. If an error is flagged when hitting Reply then that is counted as one post. Editing the reply and hitting Reply again is seen as a second post, triggering an error about posting more than one message in sixty seconds. Inaccurate since the first message never technically posted because it was stopped by the editor error. Waiting sixty seconds and hitting reply then triggers an error about posting a duplicate message. Inaccurate since the first message never technically posted because it was stopped by the throttle error. After a couple variations the system made me wait 480 seconds to post anything again. All this despite me not having technically posted anything at all.
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01-21-2021
12:20 PM
I try to post a message here and get a formatting error so I edit and repost. Post flooding error. Edit and post again. Too fast. Wait... Try again. Too many posts. This is the worst experience I have ever had on a customer service website.
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01-21-2021
12:19 PM
No, they all have custom names. The process we are going through is we use our server to generate the campaigns which are inserted into Constant Contact with the API. Then we log in to Constant Contact to send the campaigns. Previously we'd simply preview and send each of them. Now, when we click on the campaigns it gives an error "We released a new custom code editor! ... You can't use this editor to make new emails anymore, but you can copy this email into our new editor." We do that and now have two versions of the newsletter with the same name. We send the copy and then have to manually delete the API generated campaign. This happened in December, but you fixed it on your end. Now it's happening again. If you look at our account you can see all the deleted campaigns. It looks like there is a "format_type=5" flag in the v3 api which might be necessary to have the newsletters default to the new editor but I'm not sure it's available in the v2 api we use. Post flooding detection is broken.
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01-21-2021
11:15 AM
This stopped for a while but started occurring again a couple days ago. In order to send our newsletters we have to Duplicate every one into the new editor, send the newsletter, and remember to delete the original newsletter. This manual process is time consuming and has already resulted in us double sending one newsletter. Even though we've been with you for ten years this is broken enough that we are researching other services.
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12-17-2020
02:16 PM
We use square brackets in our subjects to let our subscribes know the list name. Today we're getting an error unless we remove them.
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12-17-2020
02:05 PM
07-29-2016
12:28 PM
I am boggled that I can't provide a link to this form. I go in so many circles with Constant Contact. I just want to provide a link for my current users which allows them to update the lists they are on. Why do I have to use the API and do a bunch of custom programming for something that should be so simple?
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06-20-2014
06:13 PM
Thank you. I was able to change the bad record to a different address and then access the proper record.
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06-17-2014
06:28 PM
Here is the same record as seen on the website.
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06-17-2014
06:27 PM
I am seeing different results when I use the Constant Contact website to get information about an email address and when I query for the same email address through the mashery interface to use the v2 JSON API. The user in question is shown normally through the website and subscribed to several of my lists. Through the API they show as OPTOUT/REMOVED and are subscribed to no lists. I get a 409 error when I attempt to update the user through the API, possibly because I am getting a completely out-of-date version of their record.
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01-05-2012
07:01 PM
Is there any way to get the ID of a new Campaign without searching for it? It doesn't appear to be returned by the POST action.
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