Hello @DeborahM61 ,
Honestly it sounds like a combo of both. We don't really recommend forwarding emails through email clients. Since forwarded emails effectively get re-written by the forwarding email client, we have no control over how the email's layout may or may not change. If the wording is also getting changed to a particularly different font or scripting (i.e. a right-to-left languages), it is likely to significantly impact the layout of the email further, as would any changes to the emails contents as part of the multiple forwards.
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