Hello @Patrick7 ,
Due to legal requirements of how we must comply with HIPAA, we cannot implement a change to how our system would communicate with another entity like JotForms that may impact it. With that in mind, this idea will be closing as not being within our Idea Guidelines.
You're welcome to reach out to JotForms, to see what insight they might have, or to suggest how their system might better communicate / sync contacts into your account with us.
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