Hello @DoreenS81 ,
To make sure a public response is also seen, I'll be providing my response to your email reply here as well.
If you're copying the source of the text from elsewhere, you'll need to clear out the formatting before pasting it into the text block, as it's clearly evident there's something in the original formatting that's causing the issues. You can use a plain-text program like Notepad to paste the text into, then copy from that into your email. More simply, you can right-click > paste without formatting into a new text block.
Going forward, if you're going to be copying your text from another source, you need to use paste without formatting, or it will cause issues.
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