Hello everyone,
After speaking with our higher level technical team, they were also under the impression that the spacing was the default, and are unable to recreate the spaceless behavior in any email templates they're testing in. Additionally, the devs I spoke with have said no recent changes would've affected how the bulleted/numbered list spacing functions, since it was always intended to have spacing, same as it was in the previous builder.
At this point, they're requesting example email campaigns in accounts where the spaceless behavior was available / functional, since that was never an intended functionality. Please email social_support(at)constantcontact(dot)com with the following details:
your account username
the exact, full name of some example email campaigns in your account where you achieved no spacing between text and the bulleted lists
screencaps of the previously non-spaced campaigns
The behavior taken with those campaigns - i.e. copying from a template vs. copying from a previously copied campaign, pasting the text from an external source with or without clearing formatting first, etc.
We can't really guarantee or give a time frame on a "fix" for this, since it was never intended functionality for there to be no spacing. Having as much troubleshooting info as possible to know how this was accomplished previously, including example campaigns where the spaceless behavior was accomplished will be necessary for the devs and higher level technical teams.
... View more
