About RichW

RichW · ‎06-11-2024

I appreciate the response and walking me through the options. As you mentioned, we have already set things up to work properly and, at this point, "there's not much else you can do from your end to prevent these." We also have zero bot-click contacts. It sounds like "calling in" is my only option here, as this has been happening for months now. In our most recent email, it was really important to get an accurate separate email list for anyone that clicked on this one link in the email. With it telling me over 1,400 people opened the email and clicked on each link, there isn't an ounce of information I can glean from it that's useful. We've started the process of exploring other email options, because as I mentioned this has been making it impossible to do my job and for us to have any idea who is clicking what. Thank you again for making and taking the time.

RichW · ‎06-04-2024

I sent out our monthly newsletter last week. We have about 6,000 total contacts, and we average around 1,000 total opens per newsletter. For some reason, the report for this newsletter is telling me each of the 9 links in the newsletter (content, social links, logo link, etc.) was clicked 1,450 times. This is clearly inaccurate. I'm trying to understand why this happened, and how I can get a more accurate report. It's not the first time it's happened, and it's making it very difficult to do my job. For example, one link was a YouTube video; the YouTube video has 26 views since going live 1 week ago. However, Constant Contact is telling me it was clicked over 1,450 times.

Re: CTR reporting off by thousands?

CTR reporting off by thousands?