I work for a non-profit organization (American Association for University Women) that has no IT department. We have a Google account that we use for responses to emails that we send to our membership, which numbers 150. Because we are small, I am baffled as to why Google or Yahoo ISPs would mark emails as spam from our distributor, which we recently changed to Constant Contact since Outlook won't let a sender distribute more than 50 emails at a time, meaning we had to send 3 emails for any distribution to our membership base). I have sent 2 emails to our membership and am learning that about 60% make it to their Inboxes. The other 40% are automatically marked as "spam" and end up in Junk folders. I have no way of accessing the DNS file on the server (somewhere out there!) and trying to insert code to authenticate our organization as the sender, so I used Constant Contact's self-authentication method, meaning I just use the default settings for Constant Contact. We were told by Constant Contact support that those whose emails ended up in Junk folders need to move the email from their Junk folder to their Inbox and future emails from Constant Contact will not be recognized as Junk and will make it to their Inboxes. This amounts to a lot of personal messages from me (UGH!), and I am wondering if we'll be able to continue using Constant Contact if every time we have a new member join, I am faced with this uncertainty of whether or not they'll be one of those to whom I'm going to have to go with this very clunky fix. Anyone else have this problem????
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