Hello @BuzzAround ,
Support would've opened just a few minutes after you posted. Regardless, if you're not receiving the password reset, I'd advise checking that email address' spam or junk folder. If you're still not receiving it, please call general support.
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Hello @BuzzAround ,
It seems your account is still on an older UI based on your Partner setup. Our Billing team can assist with manually migrating the account. To make sure you're assisted, I've submitted a case to their queue to follow up on. Typically they're able to respond to these cases within 1-2 business days, though there may be some delays based on their current case and call volumes.
... View more
Hello @BuzzAround ,
It seems your account is still on an older UI based on your Partner setup. Our Billing team can assist with manually migrating the account. To make sure you're assisted, I've submitted a case to their queue to follow up on. Typically they're able to respond to these cases within 1-2 business days, though there may be some delays based on their current case and call volumes.
... View more
