For a couple of years, we have been getting a recurring issue where folks aren't receiving our emails. Some were listed as unsubscribed (when they have no remembrance of this including myself getting taken off my own list.) I have been going through a large list of folks sending the resubscribe email. And yes we did check into bounces and many individuals' IT and spam filters. The problem is, we only know when someone isn't getting an email when it's someone we personally know and reach out to. Almost every time, upon investigating they are listed in our contacts as the emails being sent to them but they have no record. The bigger problem is how many we are tracking as sent and never receive yet we have no way of knowing who is really getting our emails.
This is a huge problem as this is our primary method of communication with our membership.
Please advise and feel free to contact directly at:
Thanks,
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