-
- Sign Up Free
- Log In
-
Turn on suggestionsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
About mpizzi1
mpizzi1
Member
since
05-11-2009
05-14-2015
134
Posts
7
Kudos
0
Solutions
Badges
08-13-2014
05:46 PM
08-13-2014
05:46 PM
Hello Kari,
The issue you are currently having with salesforce is a known problem that our engineering team is currently working on. Right now we do not have any eta on when the issue may be resolved, however even with the error message your contacts should still import. If you have any other questions or feedback please let me know.
Mike
Tier 2 Community Support
... View more
07-21-2014
05:20 PM
07-21-2014
05:20 PM
Hello Pam,
The issue you were having with your exports failing has been resolved by our engineering team on the 15th of July, can you please go back into your account and see if you are able to successfully export and let me know if you are still not able too.
Mike
Tier 2 Community Support
... View more
07-17-2014
05:39 PM
Hello Inslee,
Looking at your cases the issues you are still having are still being addressed at this time, for your info the case number that is currently open is: 12188252. If will document the case and have someone reach out to you.
Mike
TIer 2 Community Support
... View more
07-15-2014
05:36 PM
07-15-2014
05:34 PM
Hello Jayson, Looking into the issue you are having with your contacts is a known issue our engineering team is currently working on fixing, however we currently do not have any eta on a resolution. There are only 2 workarounds that you can use the first is to manually add the company name to each individual contact or import the company name into a custom field and pull the information that way. If you have any questions on custom fields please do not hesistate to contact our support team we would be happy to assist. Mike Tier 2 Community Support
... View more
06-03-2014
05:25 PM
Hello Steve,
I just had a chance to take a look at your account and was able to look into your activity and I do see a bounce report was exported for over 1000 contacts. Can you tell me if you are still having a problem exporting the bounce messages? If so can you walk me through the process so that I can try to replicate the trouble that you are currently having.
Mike
Tier 2 Community Support
... View more
03-26-2014
05:17 PM
Hello Bob -
We currently do not have any type of integration with Formstack, that relationship has been nullified. We do not offer any type of embedded form, there are 2 options you can check into we have a API interface that you can use, if you know how to program using (c, .net, php etc) or you can check on the Constant Contact marketplace and see if there are any other folks who offer a free embedded forum.
You mentioned also that you use wordpress, we do not have a plugin that is currently supported by Constant Contact directly however if you google Constant Contact wordpress plugin, you will find the one Katz Webdesign developed for wordpress usage.
Mike
Tier 2 Community Support
... View more
03-24-2014
07:07 PM
Hello,
I am sorry about the trouble you are currently having exporting your contacts, currently our engineering team is aware of the problem however there is no ETA on when this issue may be resolved. We can update this post when the issue is resolved, or a workaround is found for the issue you are currently experiencing. If you have any questions or feedback please reply directly to this post.
Mike
Tier 2 Community Support
... View more
03-20-2014
05:21 PM
Hello Alvin -
I am sorry about the issue you are having, this was recently reported to our engineering team. We are currently in the process of diagnosing the issue to see if we can determine what the exact cause is. Right now we do not have any eta on when this issue may be fixed, however we can notify you when the problem has been resolved.
Mike
Tier 2 Community Support
... View more
03-18-2014
07:44 PM
03-18-2014
07:44 PM
Hello Eric,
I am sorry that you are having issues with custom fields within survey, the problem you are currently encountering is something our engineering team is aware of. We have a way to re-arrange your custom fields within survey however you would be required to call in since its not a customer facing URL that we use to make these corrections. If you have any questions or concerns do not hesistate to contact us.
Mike
Tier 2 Community Support
... View more
02-07-2014
06:08 PM
02-07-2014
06:07 PM
Hello Lori,
Would you be able to tell me where in Constant Contact you are having troubles? Does this happen when you are adding contacts or is this happening to you when editing inside one of our products?
Could you do me a favor and visit the following website: http://whatismybrowser.com and provide me the exact version of your browser.
When you experiance this issue could you tell me if you had a chance to try out another browser and were you able to replicate the issue you were having?
Is this a consistant issue or does it happen sporatically?
Mike
Tier 2 Community Support
... View more
12-04-2013
02:26 PM
12-04-2013
02:26 PM
Hello,
Can you please let us know if you are still having issues with your bounce reporting, it looks like this issue may have been corrected by our engineering indirectly by fixing the way the reporting is calculated in our system.
MIke
Tier 2 Community Support
... View more
11-12-2013
04:49 PM
This idea has been implemented. If you have more feedback on this idea please start a new thread.
... View more
11-12-2013
04:49 PM
@ShariJ wrote: I choose select all of my bounced contacts and it says 386 of 386 are selected, then I selected remove emails and it only deletes the ones on the current page that I can see. This new format is not user friendly. DISLIKE
Hello Shari,
This issue should have been corrected by my engineering team, the issue you were having was limiting you to only 50 records at a time.
Let me know if your still having troubles.
Mike
Tier 2 Community Support
... View more
11-07-2013
12:18 PM
11-07-2013
12:17 PM
Hello Marion -
The issue you are currently having is being worked on by our engineering team, I am sorry that you are unable to see all of your contact custom fields. We have a workaround that you can try if you have a mouse with a middle button.
It may be possible to middle click the mouse wheel just outside of the drop-down box to enter a scroll lock mode, and use that to move the screen to show the rest of the custom fields as well as the add button, this doesnt work on all browsers however you can try it in the mean time.
If you have any questions please DM me!
Mike
Tier 2 Community Support
... View more
11-06-2013
07:32 PM
11-06-2013
07:29 PM
Hello,
I was looking into your existing case, it seems that the issue is still being researched by engineering.
They are aware of the issue, and we hope that it will be resolved soon, we just ask you to bear with us because it can take some time to replicate a problem, develop a solution and push it out to our customers.
If you have any questions please do not hesitate do DM directly.
Mike
Tier 2 Community Support
... View more
10-14-2013
08:18 PM
10-14-2013
08:17 PM
Hello Erin -
The issue you are having importing excel workbooks is being worked on as we speak, as of right now the workaround for this particular issue involves converting from your xlsx or xls file and change over to a csv file and upload the csv file. If you have any questions or concerns please DM me!
Mike
Tier 2 Support
... View more
10-14-2013
06:40 PM
Hello Tawanna -
There is a current issue we are in the process of looking into, it involves importing excel files with blank fields with the actual excel file you are importing. If you are using a xls or xlsx, please try converting it over to a csv file and import using that file type, you should notice that contact fields remain intact and wont move around.
If you have any further questions please DM me!
Mike
Tier 2 Support
... View more
10-14-2013
06:11 PM
Hello John,
The issue you are having when registering new contacts is a known system issue we are currently working on. There is a workaround for this particular issue, if the contacts do not exist within your contact list, please go into your event and turn on the signup option.
If you do not know where this is located, click the following: Edit Event -> Event Basics -> Click Edit and make sure Allow registrants to join my contact list is enabled.
If the contact you are registering is already part of the list, during the registration process you need to make sure the first and last name exactly matches the record.
If you have any questions DM me please.
Mike
Tier 2 Support
... View more
10-14-2013
05:58 PM
10-14-2013
05:51 PM
Hello Connie,
We are in the process of researching the system issue you are describing, It seems when you try to import a file (xlsx or xls) with blank columns, the data will shift around. The workaround currently is to covert your document to a CSV file and import as you would normally do. If you would like we can notify you when the issue has been resolved.
If you have any questions please DM me.
Mike
Tier 2 Support
... View more
Latest Tags
No tags yet
