That is where I go to find out their reason... I have to open up sent campaigns and look for that particular person. Sometimes I can't find them at all. I think it should be in their information. I don't like having to dig through sent campaigns to find the reason. What would be best is if when I get the emails that someone has opted out that it lists their reason (if one was given) in that email notification I get from Constant Contact.
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It would be very helpful if when I look at the unsubscribed report that it lists their reason for opting out. And/or if the emails we get from Constant Contact regarding unsubscribes list their reason for opting out.
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We have people that either accidentally opt-out of our email distribution list on a regular basis (sometimes intentionally and sometimes by accident). I wish I didn't have to make several phone calls and jump through hoops to get them added back.
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