About Troy_S

Troy_S · ‎06-08-2016

Hello SteveG5894, Thank you for letting us know about this trouble. I see that you have used our Live Chat feature to gain the assistance you needed. If you run into any other issues or questions, please feel free to let us know. We truly appreciate your business. Thank you for using Constant Contact. Respectfully, Troy S. Customer Engagement Specialist Constant Contact Customer Care 866-289-2101

Troy_S · ‎05-12-2016

Hello @PamelaS388, Thank you for letting us know about the trouble you are having with the coupon and the ability for those that purchase it to share it. We have tested it and it is working on the live version. If you were trying to test the feature from within the test/preview, then the share function cannot work. When did you notice the lack of ability to share? What were you doing exactly, was it is from within the preview? To better assist you, please provide additional information as to what exactly you mean so we can help resolve this issue for you.

Troy_S · ‎05-10-2016

Hello JillianC643, Thank you for your post. Currently, the Spam Check feature is not available in the Next Generation Editor. Sorry for any confusion. I've passed along your need for this feature in our new editor. Perhaps in a future release this would be added to it. In the meantime, check out our helpful tips regarding Spam and steps you can take to help minimize the risk as much as possible. Thank you for your time!

Troy_S · ‎05-09-2016

Hello SteveS072, Thank you for letting us know. We are aware of an issue that is causing some slowness in some accounts with certain Internet Service Providers. So that we may look into this further for you, please send us an email to social_support(at)constantcontact(dot)com with the following details: Your Username if different than the account associated with your Community Name. The web browser and version you are using. The operating system and version you are using. The Internet Service Provider you use (Comcast, Verizon, etc.) What exactly is happening when you try to load the website and the link you provided? Once we have this information, we can track this in your account and work towards resolving this for you. I appreciate your message and look forward to your response. Thank you for using Constant Contact and for your time!

Troy_S · ‎05-09-2016

Hello Christyw907, Thank you for letting us know. We are aware of an issue that is causing some slowness in some accounts with certain Internet Service Providers. So that we may look into this further for you, please send us an email to social_support(at)constantcontact(dot)com with the following details: Your Username if different than the account associated with your Community Name. The web browser and version you are using. The operating system and version you are using. The Internet Service Provider you use (Comcast, Verizon, etc.) Once we have this information, we can track this in your account and work towards resolving this for you. I appreciate your message and look forward to your response. Thank you for using Constant Contact and for your time!

Troy_S · ‎05-03-2016

Hello everyone! My name is Troy. I have been with Constant Contact for 4 years. I specialize in our SinglePlatform service (singleplatform.com) and support all of our other products. Since joining the Constant Contact and SinglePlatform teams I have discovered a strong passion for helping small businesses be successful. I honestly don’t know where this job has been my whole life! Helping our customers like you, has given me such a sense of fulfillment. Even when I am not working I am still thinking about the conversations I’ve had throughout the day with various customers and how best to help them. Somehow, I still manage to hike regularly in the beautiful Colorado Mountains and enjoy everything life has to offer. My favorite thing to do with my spare time, besides hiking, is working with my huge, freshwater aquarium and play with my fish. Ask me and I will send pictures! I am looking forward to helping with anything I can to make your life easier as you use our products and services. Please feel free to reach out anytime.

Troy_S · ‎08-28-2014

Thank you for providing all of this for us. Do you have an ad blocking software installed? One thing I see right off the bat is that you have 22 active applications open along with 10+ Excel documents open and several other documents open. This is significantly decreasing the amount of bandwidth available for our website. Try closing everything and see if that allows for enough bandwidth for our website to function fully. Our website requires a steady and stable connection and all of these programs being open simultaneously is likely causing problems, not only for our website but for the programs themselves as well. Another idea is to run Chrome in safe mode by opening an Incognito Window and logging into your account there. If the problem resolves, then you have a plugin or extension installed to Chrome that is interfering with our website's ability to either run Javascript properly or preventing the pages from loading at all. If it works in Incognito, then it should be a plugin/extension causing the interference. In that case, you will want to disable your plugins one by one until Chrome allows the page to load properly. Please let us know how this goes. Thank you for reaching out to Constant Contact.

Troy_S · ‎03-05-2014

UPDATED: July 2018 HeatherW14, Thank you for your question. While there is not a limit on how long your articles can be in an email you send through us, several Email Providers, including Gmail, will truncate super long emails. In addition, your subscribers won't wish to read a really long article and may actually unsubscribe from your emails if they feel it is too lengthy. Because of this, a best practice would be to keep the articles as short as possible. Use a "read more" action block or redirect them to either a PDF of the article that you've uploaded to your account, or host the rest of the article on your own website and redirect them there. Typically, the best length for an article would be a 2-4 paragraphs with no more than 5-7 sentences each. Much more than that and the reader's interest is lost or distracted. The best thing to do would be to place yourself into the shoes of your readers. How long would you want to read an article before having the option to "read more" if you choose? If you adopt this attitude, you will find that your readers appreciate your thoughtfullness in only giving the information they need with an option to gain more if they desire. I hope this helps! If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or contact our Support Team directly.

Troy_S · ‎02-19-2014

Letu-it-bsm, Thank you for your post! Unfortunately, at this time, we do not have an integration with Jenzabar. However, if you wish to build one, you can do so. In order to get the process started, if you wish to build your own interface, visit http://developer.constantcontact.com/ and create a developer account (free of charge). Just click on the big Get Started button once you are at that website. Once you do that, the website will guide you on the next steps to take, one of which being that we can generate an API Key for you. This will be used when you are programming so that your interface will sync with your specific Constant Contact account. I hope this helps! If you require further assistance, feel free to reply to this message or call our Support Team directly at 866-289-2101. We would love to speak with you about this. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET.

Troy_S · ‎02-19-2014

Letu-it-bsm, Thank you for your post! Unfortunately, at this time, we do not have an integration with Jenzabar. However, if you wish to build one, you can do so. In order to get the process started, if you wish to build your own interface, visit http://developer.constantcontact.com/ and create a developer account (free of charge). Just click on the big Get Started button once you are at that website. Once you do that, the website will guide you on the next steps to take, one of which being that we can generate an API Key for you. This will be used when you are programming so that your interface will sync with your specific Constant Contact account. I hope this helps! If you require further assistance, feel free to reply to this message or call our Support Team directly at 866-289-2101. We would love to speak with you about this. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET.

Troy_S · ‎02-07-2014

Avrohom N. P-454417801, Thank you for your question. At this time, this feature has not been added to our Email Marketing product. However, you can use the process below to create a link to an item on your email program's calendar and share the link so that others can save the item to their own calendars. To share a link to your calendar item: 1) Save the calendar item as an ICS file: Google Calendar iCal Outlook Lotus Notes 2) Host the ICS file on your website or use a third-party file hosting service. 3) Copy the URL to your calendar item from your website or hosting service. 4) Add the link into your Email (as you would a webpage or blog). Visit for more information on adding the link. I hope this helps! If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET.

Troy_S · ‎12-31-2013

GregG45626, Thank you for your post. Since I am unable to replicate this within your account but do see the effects that you've mentioned, I feel it best to have one of our HTML specialists reach out to you directly. To that end, I have opened a case on your behalf and have moved the priority up for you. You will be hearing from this specialist within 2-3 business days. They will help you understand where this code is coming from and produce steps to mitigate this issue for you. I do apologize that this has been happening to you and no resolution has worked for you so far. I also apologize that I am unable to answer your question of why this is happening and why it will not show itself in the preview or editor. This is the exact reason why I've pushed your issue directly to one of our HTML specialists. They can dig into this further and discover the cause and the solution. They will be reaching out to you at the phone number you have provided on your account. If this is incorrect, please send us an email with the correct contact information to social_support(at)constantcontact(dot)com. Please do not provide this information in this public forum so your privacy will be protected. If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Respectfully,

Troy_S · ‎12-13-2013

Billssv, Thank you for your post. Attachments to emails sent through a bulk emailer like Constant Contact can actually prevent your messages from being delivered. Therefore, we do not allow them in any email yo usend through Constant Contact. Instead, you can upload the file (Word document, Excel Spreadsheet, or PDF document) to your MyLibrary or MyLibraryPlus and then use the "Insert Document Link" feature to build a link to it within your email. This way, when your contacts click on the link, it will open the actual file for them. Visit https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5644-insert-a-document-into-a-campaign-email to learn how to utilize the "Insert Document Link" feature. If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET.

Troy_S · ‎11-13-2013

DebbieM32, Thank you for your post. Great question! At this time, we do not have a way for you to forward another company's Constant Contact email to your Constant Contact email list without recreating the email yourself. It is possible to manually transfer an email from one account to another, but it would require the login credentials of both companies' accounts. Unless that company wishes to provide you with their login information, then this most likely would not be possible. Visit http://tinyurl.com/mv7czmk to learn more. I do apologize that, unless they agree to let you login to their account to use the feature in the link above, you will need to recreate the email. If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully,

Troy_S · ‎10-09-2013

JanineT45, Thank you for your question. Since there is no obligation or contract for our services, you can cancel at anytime. Our billing system is automated so unless you specifically call us at 866-289-2101 to cancel your account during our Billing Team's business hours, it will renew you automatically and charge you for another month. You may send as many emails as you like for the month you pay for in advance since we only bill based upon the total number of active email addresses within your account for our Email Marketing Product. Please click here for more information. If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully,

Troy_S · ‎09-11-2013

KristaP, I am very sorry this is happening to you. When you say "from MY files to FB", do you mean that you are having trouble loading images into your facebook account from your computer? Or are you trying to upload an image to Facebook that is in your Image Library at Constant Contact? If you are having trouble with getting a picture uploaded to Facebook from your computer, that I cannot help you much with since we don't support Facebook as it is not a Constant Contact product. However, you should be able to use Facebook's help files to discover a solution. If you are trying to upload an image from your Image Library in your account with us to Facebook, there is not a way to do this directly from the Image Library unless you are using one of the sign up apps or Social Campaigns. You would first need to capture the image from your Library in order to save it to your computer and then you can upload it to your Facebook like any other image on your computer. To capture an image, simply take a screen shot of it when you have it open and then crop the image. Click here for instructions on how to do this. If I have completely misunderstood, or if you have additional questions, please reply with more details as to what exactly you are trying to do, any error messages you are receiving, and what is happening exactly that you are seeing about the distorted images requiring a good deal of alteration. Remember, more information is always better than too little so please overwhelm me. :smileyhappy: If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully,

Troy_S · ‎09-11-2013

RJEngland, Thank you for your questions. You can insert a background image into any block but you must do so in the HTML code unless the template you selected to create your email already has this feature in the "Colors & Fonts - Backgrounds" section. Before you can add an image to display in the background of a block in your email: Keep In Mind - Some email programs (including Microsoft Outlook) can't display background images. Delete Any Existing Background Images - If the block has a background image by default, delete or change it without going into code view. Copy the Image's URL - Find and copy the web address (URL) where the image displays on your website or in your MyLibrary in Constant Contact. You will paste this into your email's HTML code next. Add the Background Image Now that you've copied the image's URL, make the image appear in your email by inserting its URL into the code. To insert the image URL into your email's HTML code: While editing your email draft, hover your cursor over the block that needs the background image. Click the block's Edit icon . Click the HTML button within the toolbar. Locate the <td> tag near the top in purple, then search for the style information. Example: style="background-image: url('http://examplesite.com/background.gif');" Important: This must be added to the <td> tag; if there is already a style=".." in the <td> tag, please add background-image: url('http://examplesite.com/background.gif'); to that style Replace http://examplesite.com/background.gif with the link to your image. Example: style="background-image: url('urlhere'):" Important: The word url in "background-image: url" has to be lowercase and included in the apostrophes. Click Update. Your selected image now displays in the email block. Next Steps After adding the background image to your email, it's a good idea to: Select a Background Color - Email clients that don't display background images will display the block's background color instead. Test - Preview your email in Constant Contact, then send yourself a test version of the email. I hope this helps! If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time.

Troy_S · ‎09-09-2013

SuzetteMack, Thank you for your reply. I am very sorry that I missed it until just now. I hope that you have already received an answer, but just in case, I wanted to reach back out to you. Any email you create within your Constant Contact account will actually stay in your account until you either cancel the account, or move the email into your trash folder. With that being said, if you are linking to the email by using the web version or a Simple Share link for Twitter/Facebook/etc, the link is only valid for 30 days after the date the email was originally sent. It does not reset the 30 day window if you use the Resend or Quicksend features or reshare it. If you have the Archive, the email gets its own permanent link that remains so long as you keep the Archive product. You can always copy and edit the copy of any sent, scheduled, or draft email so long as you continue to have service with us. I hope this helps! If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time.

Troy_S · ‎09-05-2013

Excellent news! Of course, you are most welcome! It is vital to us that we give credit for referalls because both of you deserve it. I'm glad it has been taken care of. Remember, if you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you again for your time.

Troy_S · ‎09-05-2013

SuzetteMack, Wow! Welcome to the Constant Contact family! Sounds like you have been busy busy busy! I hope the person who refered you to us used the "refer a friend" link so both you and his/her account can gain a $30 credit! Ask that person if they did and if so, please have them call us with both his/her user name AND yours so we can be sure credit is given where deserved. If we can do anything to assist you in the future, please let us know. You can leave your thoughts or questions here in our Community, email us at social_support(at)constantcontact(dot)com, or call us at 866-289-2101. We would love to help in anyway we can. Our phone and community support hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time.

Troy_S · ‎08-19-2013

Pilsengirl, Thank you for your comment. We are still in the process of rolling this feature out to all of our customers. The reason you don't see the tab just yet is because the change has not been rolled into your account as of now. Not to worry, it will be coming to you as soon as possible. Please be patient as we continue to the slow rollout process. If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

Troy_S · ‎08-16-2013

KelliM43, Thank you for your post. While we don't allow .zip files to be uploaded into your account, depending on the custom code you have built, you may be able to simply create a custom code email. Click here to learn more about the process when using our advanced editor. I hope this helps! If you need assistance with this process or if you have additional questions, please call our support team directly so we can better assist you. (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

Troy_S · ‎07-30-2013

Updated: October 2017 BeverlyD16, Thank you for your request. There is currently no way to cancel your account online. If your marketing activities are on hold, suspend your account to keep all of your content, reporting, and contact information stored for when you're ready to use it again. You have the option to cancel your account, but we can only restore your account up to 90 days after cancellation. To cancel your account, please contact our Billing specialists at 855-229-5506 between 8AM - 8PM EST Monday - Friday. Our specialists will not pressure you to keep your account. You will be asked to provide feedback to ensure our products and services are improving for the future. Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready: User name of the account you want to cancel. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service. We'll send an email within 24 hours to your main account email address confirming your request. I hope this helps! Thank you for your time. Respectfully,

Troy_S · ‎07-09-2013

BethB8, Thank you for your question. It is possible to take a flyer you received and send it to your contacts through Constant Contact. It will require three things from you to do so. 1) Be absolutely certain that you have permission from the person/company that sent the original email to copy their intelectual property. If you don't secure permission, then there could be legal repercussions of some sort. This is VERY important. 2) If the flyer is an image, like a poster or something along those lines, you can simply take a screen shot of the email and crop out the part you wish to send. Then, upload the image and insert that image into your email. Click here to learn more. 3) Add some text to this email campaign so you will avoid sending a "single image email" which likely will get caught up in some spam filters and rejected as unwanted email. Email Providers have lots of criteria they use to filter out unwanted email from an inbox. Having a low "text to image" ratio is one of these criteria causing the rejection. Click here for more information. I hope this helps! If you have any additional questions, or if you just need some help, please feel free to respond to this email with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET, Saturday & Sunday 10am-8pm ET. Thank you for your time. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

Troy_S · ‎05-13-2013

AlpineCamp, No problem! I have taken care of it for you. Next time you login, you will notice the change in the footer of any newly created emails or current drafts. If you have any additional questions, or if you just need some help, call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST, Saturday & Sunday 10am-8pm EST. Thank you for your time.

Troy_S · ‎05-07-2013

Christopher, No problem! I have taken care of it for you. Next time you login, you will notice the change in the footer of any newly created emails or current drafts. If you have any additional questions, or if you just need some help, please feel free to respond here with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST, Saturday & Sunday 10am-8pm EST. Thank you for your time. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

Troy_S · ‎05-07-2013

Hania, Thank you for your valuable post!!! Great information! Remember, if you have any questions, or if you just need some help, please feel free to respond here with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST, Saturday & Sunday 10am-8pm EST. Thank you for your time. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

Troy_S · ‎04-09-2013

Christopher, Thank you for your question. If you already know how to build the API, then simply visit http://developer.constantcontact.com in order to generate your API key, etc. If you do not, then send an email with your user name and all information pertaining to your request to webservices@constantcontact.com. I hope this helps! Thank you for your time.

Troy_S · ‎04-09-2013

Chuck, Thank you for your feedback. I've added your comments into our UserVoice so our engineers will see it. If it is possible to program this into our user interface, this may be a feature in a future release. We only improve when people like you let us know their concerns, so a big thank you! If you have any additional questions, or if you just need some help, please feel free to respond to this email with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST, Saturday & Sunday 10am-8pm EST. Have a great day!

Troy_S · ‎04-02-2013

FragD, Thank you for your request. The issue was caused by some background coding of "hspace=141" in the Pax East block. This has been removed for you and the email seems to be doing fine in outlook as well as various other email clients. Please use the copy called "CTCT Ubi March 2013". You can delete your original version to prevent confusion if you wish. I hope this helps. If you need further assistance, or if you just have some questions, feel free to either reply to this message with the details, or call our Support Team directly at 866-289-2101. We'd love to hear from you. Our hours are Monday-Thursday 7AM-11PM EST, Friday 7AM-9PM EST, Saturday & Sunday 10AM-8PM EST. Respectfully, Troy Sparks Customer Engagement Specialist 866-289-2101

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About Troy_S

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