About MadeleineC9

MadeleineC9 · ‎03-12-2024

I am a very frequent Constant Contact user over multiple client accounts. I just tried the new Event Tool and discovered this morning that the only way to send a reminder email to nonresponders is to start completely over, from scratch, to create that email to send to responders. No way to resend an email within the Event Tool to nonresponders as there is using regular email tool. Why not??? It's double the work to start completely over, so I'm forced to copy and resend the first email message adding "If you have not already done so" above the register button. Which means I'm resending to responders, and inviting unsubscribes. Ugh. Clunky! I had expected better after all the trumpeting about the new tool.

MadeleineC9 · ‎09-11-2021

So true, KristaB! Since the new survey tool was implemented, I've had to spend an hour or more creating a meaning report that I can share with board members. What is the most important thing about a survey? Reporting the results! And the only way to share results with others now would be to give a whole lot of people access to the account (terrible) or create a report yourself (equally terrible because it used to take 2 minutes). CC better be working on a fix for the survey tool results and other shortcomings of the new platform (i.e., no longer possible to rate a list of items, you have to repeat the question over and over, also no way to collect respondent information).

MadeleineC9 · ‎04-05-2021

I tried many times to import date and hour fields from a spreadsheet into an email message to convention presenters. Every time, the hour field was converted into the number 12/31/1899 for all 119 presenters. I tried chat about 6:45 PM Central Time on Monday, April 5. The agent was not able to help me, so after about 10 minutes said I should call the 866 number. I've been on hold listening to this awful music for an hour and 10 minutes. I guess my urgent email will NOT go out tonight. I was expecting to hold a half hour, but this is ridiculous. I asked if there were people still on call to the chat agent and the answer was yes, but do you not have enough people on call that the lines "are still tied up with customer calls" after an hour and ten minute wait??? So disappointed in customer support this time. Madeleine Crouch 972-233-9107 ext 204 info@isbworldoffice.com

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