About JFT416

JFT416 · ‎09-21-2023

We do use Outlook to check our test emails and the desktop version comes out fine. After some testing, I've found a way that fixes the issue. I went into the Design tab and changed all default font sizes to 14pt. Then I manually went to each affected block and changed them back to 12pt. This is then reflected in the mobile preview. Thank you for your help!

JFT416 · ‎09-21-2023

This is only occurring with Constant Contact. We don't use other email apps. The font size is not affected in the desktop preview. It is also not affected when viewing the test email on a desktop. It is only an issue in mobile preview or viewing the test email on mobile. Thank you!

JFT416 · ‎09-21-2023

Hi William, Thanks for getting back to me. The affected areas' text shows a different size than the default text size. The default text size for our body text is 12pt, but in mobile preview the affected areas is shown in 16pt. Changing the default size under Design doesn't change the mobile preview issue, nor does changing the font directly in the blocks. Let me know if you have any questions and if there are other solutions we can explore. Thank you kindly, Phil

JFT416 · ‎09-21-2023

Ever since the update to the UI, we've noticed that the mobile preview shows larger font size in certain areas of our weekly newsletter. In the past, we've fixed this by increasing the font of affected areas, saving it, closing the campaign then reopening it. After that we reverted the affected areas back to the original font size and the mobile preview would be fixed. This does not work anymore. Please advise. Thank you!

JFT416 · ‎11-03-2022

I was invited to an Organization belonging to my client so that I could fix an authentication issue relating to new authorization service. I noticed that I could not see their Application on my "My Applications" page but I was able to create one, and it is working. Will anything break when my client revokes my access to their organization? Will I continue to be able to login to see My Applications even though I do not have a Constant Contact Subscription? Secondly, since I authenticated their application with my own credentials, will the access token & refresh token stop working once they remove me from the organization, and they will need to re-authenticate with a valid user at that time?

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