Just thought to let you know, I like the new design of the bounce report page. Now I can sort the bounced emails by the category such as Nonexistent, Undeliverable, Suspended, Blocked, etc., allowing me to make a decision faster whether to delete the email address or wait and see a little longer.
... View more
It would make more sense that the open list would show the email addresses in the order of latest open date, instead of the alphabetical order.
Similarly, the Bounce List would be more useful if it list the bounced email addresses in the order of older entry dates (when the email address was entered), instead of the alphabetical order. Often, the older the entry dates, it is more likely the email address becomes unused, invalid, changed, etc., so listing the bounced emails in the dates order and also showing the entry dates would make it easier to glance over which email addresses need attention.
Currently the contact lists, including Open List, Bounce List, etc., are shown in the alphabetical order which is rather useless for each task. I would imagine many ConstantContact customers have hundreds and thousands email subscribers in their list. What makes you think they would scroll down the alphabetical list to find a certain email address? More likely, we would use the advance search function for that.
The same logic goes with the Subscriber List, which currently shows email addresses categorized by month. Since this list already shows the dates, adding the divider bar for each month is redundant and takes extra scrolling.
... View more
The database feed -- subscribers' lists, who opened the email campaign, list of past and pending email campaigns, and so forth -- are no longer viewable from a Nook tablet. They worked fine before the recent CC changes.
I take a Nook tablet when I travel because it is smaller and much lighter in weight than a laptop, it can be kept in a suitcase when passing through TSA screening at airports, its internet connectivity and browser is far better than iPhone or iPad when traveling overseas, it has a larger, easier to read screen than iPhone, besides its original purpose of being an e-reader.
What changed that has made it impossible to manage CC from a Nook tablet? I can no longer manage CC when traveling unless I carry a laptop or use the tiny screen on a smart phone.
... View more
Before the recent update of "Contacts" page design, we were able to set priorities (numbers) to each Email List (most of us have multiple), allowing the most important Email List(s) to show up on the top of the list, both when we select which group to send a particular marketing email, as well as on the Opt-in page where new subscribers select which email lists they want to join.
The new design destroyed these user-set priorities. As a result, new subscribers will see the Email Lists (topics from their perspective) that are not their 1st priority topic that prompted them to sign up for our newsletter. They have to scroll down among many.
For us the account administrator, this also made it impossible to quickly select the Email Lists to send a particular campaign, because now we have to scroll down a tiny window in which our Email Lists are listed by the order that CC engineers wanted, rather than I as a customer wanted.
Unless this is fixed, or CC gives us an option to use the old design where you could easily and quickly see all of our Email Lists in one big page in the priority that we had set, we will begin looking for CC competitors who have better design.
... View more
We have dozens of Email Lists because we're a long time customer of CC and because of the inadequate file management provided, we have been using Email List as sub-categories for marketing reasons.
The new design lists our Email Lists by the alphabetical name of the list. This put the least useful Email Lists on the top 10 and buries our most important Email Lists among several dozens, making it impossible to find the right Email List that I want to use.
To make the important Email Lists show up on the top fold of the screen using CC's "updated" new design, I had to resort to an idiotic 19th century method of re-naming the list by using 00, 01, 011, 02, etc.
However, now these idiotic numerical Email Lists Names now show up on the Opt-in page that new subscribers see. This is unacceptable.
When assigning an Email campaign Name, we can set our own "internal" nickname for the particular campaign, and we can set a formal email name that our subscribers see when they receive the newsletter email. Why can't you give us this same option for naming the Email Lists?
... View more
This how how one customer is forced to respond to the bad design that CC recently changed with the "Contacts" pages. Just in order to make my Email Lists show up (in the left column) in the order that is important and logical to us (not the ABC order that CC engineers/designers decided to force the customers), I have to change each Email List to bear 1, 2, 3.... numerical numbers at the head of the list name. So, instead of titling an email list "Engineers" or "Marketing", for example, we now have to title them "1 Marketing" and "3 Engineers", to avoid the CC default of alphabetical list order. We will see if this will alleviate the poor design of CC team. Another way to cope with this is to simply start shopping for other email marketing vendors. Words for all IT and Web designers: There is something seriously wrong with your approach and design decisions if your new advanced design or technology forces the customers to retreat to the non-technology 19th century tactics just to use your product!!
... View more
When I click "Contacts" tab, the new design defaults on listing the subscribers in ABC order. Just to check on the newest subscribers, I have to click the gear-shaped setting button, then click on "Name, Details, Date added, etc". There is no way to set my preference. We send an initial newsletter with specific topic tailored for each new subscriber. So, just to see new subscribers, I have to repeat this cumbersome steps each time I log on.
To add the newest subscribers to a specific email list (subcategories that best fit their interest and expertise), first I have to un-click "Make Email Lists my default view," then click the "Contacts" tab again to see my Email Lists, which are now organized ABC order that totally disregarded the email list priorities which I had set in the old design and does not make sense at all.
Just to locate the specific Email List where I want to add the new subscriber, it now takes me 15 minutes -- I used to do this in less than 30 seconds!!
When web usability is moving toward how to help the visitor do a task with less clicks and less time, your design team managed to do the opposite. What is Constant Contact thinking?
... View more
We have 70+ Email Lists and in the previous design, we carefully assigned priorities to make them show up on the page in the order that was most useful for us.
The new "Email List" design took that capability away and now it lists my email lists by the email list name, the number of contacts, and date when the list was created --- totally useless sorting categories when you have more than a few email lists.
Imagine that I had a chest drawer and I had nicely arranged my accessories and clothes in it, in the way that is most useful to me (customer). Your engineers stuck their hands in my drawer, stirred my contents and left them in total jumble. That is what you have done here!
Here, your engineers thought that all lists must be sorted out by its name, the size, and date. They totally failed to understand real customers use your products. The failed to understand that the function of "Email Lists" is very different from that of "Contact Lists".
With Contacts, you want to sort by the date the customer joined the subscription, customer name, their interest, etc. With Email Lists, sorting by the list name is totally useless because users assign the list name that best represents the interest of the particular list or group; they don't assign Email List, thinking "I have to start the list name with 0 or A in order for this list to show up on the top." Also, the Email List may have a small number of Contacts (subscribers), but it might be an important Email List for the user. Sorting by "Date Created" is useless, it is like sorting your mobile phone by the date that you purchased.
The left column of the page https://ui.constantcontact.com/rnavmap/distui/contacts, I see another "Email Lists" that can be moved up and down. But now I have to reorganize my 70+ lists -- what a waste of my time! In the previous Email Lists design, your users have already assigned the priorities of list categories. Why didn't you apply the user priority? Why did you ignore your customers' expressed priority setting and replaced with what engineers think customers want (which is usually wrong).
I am so unhappy with this new design. This one is a serious game changer. We are courted seriously by the competitors of Constant Contact, we get flyers and emails every week. If you cannot bring back my old Email Lists design soon, we will switch -- because now it is taking me more than 60 minutes to set up a simple email campaign that I was able to do in 10 minutes previously.
... View more