Thank you for the follow-up, @MichaelK0218 .
I spoke with our higher level technical team, who agreed that since WePay is the system that actually processes the payments, and moves them into the WePay account's funds, it's something on their side.
Our Tier 2 team was able to pull logs for the events with payments, which I sent the full logs to you via email. However, in case this issue comes up for any other customers in the final months before WePay's contract ends, I did want to provide the base error code here:
'"remote_account_state":"disabled","payment_gateway":"WEPAY","account_disabled":true,'
What this error indicates is that something has disabled payment collection for the WePay account, on the WePay side. I'd advise reaching out to WePay's support, providing the full logs I emailed to you, or at least this code, and asking for them to identify (and fix) what on your account would have disabled the payment gateway. If they try to point you back at us, please ask them to provide explicitly what on our side would be preventing these payments (log error codes or an explicit error message), since it's their system that fully handles the payments.
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