Updated July 2019:   Email templates in our Third Generation Editor do not offer access to its HTML. Instead we suggest copying and pasting your special character or symbol directly into your campaign.   -----   Hello JanieG94,   I am sorry that didn’t work. I am happy to help show you another way to add the registered trademark.  These instructions will require you to use HTML code.  If you're not comfortable doing that, please give us a call so we can help you.  You can add a special character or symbol to your email by editing your email's HTML code. First, you'll need to look up the HTML code for the character you want to add. Then, you can add the code using the Code View in the email editor.  The code for a Registered Trademark is:  &reg   Once you have the HTML code to use to make the special character or symbol appear in your email, you can add it to your email.   Once you have the HTML code to use to make the special character or symbol appear in your email, you can add it to your email. To add a special character or symbol to your email: Create or edit an email. Place your cursor over the block where you want to add the symbol. Click the click the Edit this block   icon in the upper right-hand corner of the block. Click the  Code View    button. In the Code View window, insert the code for the special character or symbol. Click Update. Note: If the HTML number doesn't work and you're getting an illegal character message, try entering the HTML entity or inserting an image instead. Click Save on the block you are editing. The special character or symbol should now be in your email.  I hope that helps!     ... View more

Dear JoS092, I'm sorry that you are having trouble accessing your account. We know that the account security is a very serious matter; for that reason, we have security policies in place to make sure that only authorized personnel gain access to your account. Due to these policies, we can only provide a limited amount of assistance to you through public forums. You may be using the wrong username or password.  Here are some links that might assist you with gaining access to your Constant Contact account.  Direct Login Page: https://login.constantcontact.com/login/?cc=sm_COM_ctcthelp Recover Username: https://login.constantcontact.com/login/unrecover.sdo?cc=sm_COM_ctcthelp Reset Password: https://login.constantcontact.com/login/pwreset.sdo?cc=sm_COM_ctcthelp       For the fastest resolution of your support request, please call us directly at 1-866-289-2101 (US) and we'll find a solution. Here are the days we're available:   Monday - Thursday: 7:00 AM to 11:00 PM ET Friday: 7:00 AM to 9:00 PM ET       ... View more

Dear BarbaraD282, I checked and only see one account under that email address.  If you are having trouble with your social accounts then that would be unrelated to your Constant Contact account(s).  If you are getting an error does it say “click here to fix” for something similar to that?  If, so can you click that and see if that resolves the issue? If that does not fix it can you reply to this post with a screen shot of the error and where/when you see it?   ... View more

Dear AndyK85 , I am sorry for the frustration.  I am wondering if the ‘Daily Deals’ banner you are talking about is a plug in or a third party application.  Can you try using a different web browser such as Google Chrome or Firefox and see if you still get that “Daily Deals’ banner.    You can also try using Safari in Private Browsing.  To do this, follow these instructions:       If you have Yosemite or higher, click here . Otherwise: Click on the Safari menu, then choose Private Browsing. Select OK when prompted with Do you want to turn on Private Browsing? You are now Private Browsing and can tell by the word "Private" in the right hand corner of the address bar. Any links we provide from non-Constant Contact sites or information about non-Constant Contact products or services are provided as a courtesy and should not be construed as an endorsement by Constant Contact.  I hope that helps! ... View more

Dear Dancenter, I am sorry to hear that this is happening to you.  The change to the interface should have no bearing on how the site is running.  Constant Contact is a little different that some other websites, as it requires more bandwidth, so that you can view and edit your campaigns. What you are experiencing may be browser or speed related.   I would recommend going through this FAQ to see what could be causing this and, so that the web browser is optimized for use with Constant Contact. ... View more

Hello JennieH37, I am sorry for any frustration the survey closing page has caused.  It does have a limit of 2000 characters.  This FAQ may help you when working on your closing page.  Ways to use and customize a survey Closing Page I hope that helps! ... View more

Dear Dr.GaryK, If the link is in an email that has already been sent then you will have to first make a copy of the email in order to get into it and edit it.  If it's a Draft email, just go to the block that has the link in it you want to change.  Then follow these steps: 1. Place your cursor over the link and click Insert Link.     Use the editing options to:     -Change link text color - Click the drop-down menu to select a color. Click More Colors to refine your choice or add a specific hex value.     -Add or remove emphasis - Click Bold, Italic, or Underline.     -Edit the link text - There's no limit to the number of characters for your link, but keeping it between a few words to a short sentence looks best in your email.     -Update the URL - Enter a new URL or select a previously used URL from the drop-down menu. Don't forget to test the link to make sure it's working correctly.     2.  Click Insert to continue editing the content in the block.     3.  Click Save to continue editing the rest of your email.     4.  Once you've finished making edits, send yourself a test email to see what your contacts will see.   ... View more

RobertS2812, I am happy to help you improve your emails getting delivered.  The Junk folder and the Gmail Promotions folder are two different destinations and so there are two different ways to dewal with them. To Get Your Email Into Gmail's Primary Tab: Gmail introduced three Inbox tabs, Primary, Social, and Promotions, to help improve deliverability, open rates, and help decrease spam complaints. Constant Contact emails typically end up in the Promotions tab because we are an Email Service Provider (ESP). There are instances where you might like the email you send to arrive in the Primary tab as opposed to the Promotions tab. To increase the likelihood of your email being delivered to the Primary tab, try these things: Have no more than 1 link in your email. Include no images. Avoid spelling and grammar errors especially in the Subject and From line. Mention the reader's name. Delete any RSS Feeddata from your email.  Write to the reader as if he or she is your friend. Avoid using spam like characteristicsin your subject line and body of your email such as: Attention!! EASY MONEY FOR YOU!!!!$$$$. Write in traditional letter form. Add your email address to your email client's safe sender list. Keep your emails short. Avoid blatant selling of products or services. Authenticateyour sending ID. Encourage engagement like opens and clicks. Keep in mind that these are suggestions to help your email get into the Primary tab on Gmail and they may not line up with our typical best practices for email marketing campaigns. Use your best judgment when deciding which of these methods you'd like to try and on which email campaigns; not every email you send is going to align with the suggestions listed. While sometimes you might want your email in the Primary tab, don't fear the Promotions tab. The Promotions tab has been known to improve deliverability, increase open rates, and decrease spam complaints.    Common phrases that trigger spam filters: To minimize the possibility that your emails will be filtered out as spam, avoid the following phrases in your emails: Words -free, guarantee, spam, viagra, sex, etc. Phrases -"be amazed", "your income", "subject to credit approval", "earn xxxx per week", "check or money order", "print out and fax", "call now", "act now"  Uppercase -Writing in ALL CAPS Punctuation -Excessive use of ...,  !!!, and ??? Links -Excessive use of "click here" Symbols -Excessive use of $$, %, and other symbols  I hope this helps!   ... View more

Dear PattiE5, Thank you for letting us know this is happening.  Do you know what version of Internet Explorer you are using?  It may be part of the problem, only certain versions will work with Constant Contact.  You can also try using a different web browser and see if that fixes the issue.  Otherwise check out this FAQ about what versions are compatible.  When it comes to color options, you should see an option when selecting colors that says “More Colors”.  That will give you almost every option in the rainbow.  When you say you would like the option to change individual lines, do you mean the text color or are you looking for more of a highlighting feature?  You do already have the option to change the text color, just highlight the text you want to change and select the Font color option to change the text color of just a selection of text.    As far as changing the background of an induvial section, while we do not have that ability at this time I am happy to send the request to the team that works on this editor. I hope that helps you!  ... View more

Dear PatriciaS95, I apologize that the page numbers for your campaigns is no longer a feature.  I understand why this is a useful feature as well as having the ability to search your campaigns.  I am happy to pass along your feedback and the feature requests to the team that works on this. You do have the ability to sort your campaigns.  You can do this by the date that it was last modified, oldest to newest, newest to oldest and alphabetically as well. ... View more

Dear CarolynM389,  I apologize that you are having difficulty using the site.  I am happy to have someone call you to go over what issues you may be having and anything else we can do to help you with.  Someone from Constant Contact can reach out to you within 1-2 business days.  If you would like to speak to someone sooner than then you are welcome you give our support team a call.  US & Canada 855-225-1276  Monday – Thursday 7am - 11pm ET  Friday7am - 9pm ET.  ... View more

I am so sorry that you are not seeing what you need in your account.  Are you looking for a previously sent email campaign/newsletter?  You can find previous drafts and sent emails by going to the ‘Campaigns’ tab on the left side of your screen.  Once there click on where it says ‘Status’ then you will see your drafts and sent emails as well as any coupons and their status.  If this is not what you need please let us know we would like to make this transition as easy as possible for you.  ... View more

Hello AzucenaB6, Thank you for giving us your feedback on our next generation editor.  We take customer feedback very seriously and use customer requests to help prioritize product enhancements.  Based on what I know today, those two features do look like they are currently being analyzed for development and I am happy to pass along your feedback to the team working on these requests.  ... View more

Hi ChristineM284, I am happy to help you!  Since you listed them nicely I decided to reply with a corresponding list.  There are a few different things that could be causing the right side of your email to be cut off. To determine what could be causing this I will need to know if it’s a specific email or all the emails?  If it a specific one, then it could be that the template is starched too wide for the screen.  If it is all emails, it is probably due to a browser or DPI Display Size Settings on the recipient’s end in which case you would not be able to fix.  I did look at some of your emails in your account and none of them appear to be stretched out.     It sounds like this is an issue with the link that is connected to the Facebook icon you have in your emails. This can be fixed easily.  Place your cursor over the Facebook icon you need to change and click on the icon.  You will then be presented with a screen that shows where you can type in or paste your Facebook address.     I’m sorry you are having problems with photos. When I looked in your account I noticed that you had uploaded a PDF.  Is that what you were trying to insert as an image?  If so you would need to convert the image from a PDF (Portable Document File ) to an image file (JPEG, GIF or PNG) in order for it to be inserted as an image.  ... View more

Hi SaksikS,  I am happy to clarify.  The Language Setting on the My Settings page affects the following areas within Constant Contact: the footer text of your campaigns the email privacy policy that appears in the footer the non-editable text on the Forward Email to a Friend Form the buttons on the web sign-up form As an industry mark, the term Safe Unsubscribe will not be translated. When a customer clicks on the "Safe Unsubscribe" link, the pages that follow will be in the selected language.  Everything else would have to be customized yourself.     ... View more