We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.
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Completely agree. Going on 7 years now and its gone downhill. Every issue requires starting from the top with the agent via phone or chat. CC doesnt seem to be keeping up.
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