About DebbieC227

The problem goes unresolved - Anyone sending out emails using Constant Contact looks like an idiot who doesn't know the basics of email marketing. I want my monthly charges credited back to my credit card, since their failure to correct this situation is colossal. ... View more

If you only want to send out an email with text, then you can continue to use Constant Contact for your email marketing. Otherwise it's pretty clear by now, since this problem started 4 months ago when they switched servers, that they have no intention of fixing this. ... View more

Kara, None of these "fixes" actually fix the problem. It now has been going on for 4 months........ I have thousands of products on my ElveeBeads store, but you wouldn't know it from any Constant Contact emails, since my logo doesn't show up, or any of our items........   ... View more

See the message I received from Support below - Is this for real? Are you suggesting that all of the Constant Contact users tell their customers what their security settings should be?????? Instead of Constant Contact fixing the problem they created with their own servers? This is ridiculous. I don’t want a work around. I do want the issue resolved.   RE: Your Constant Contact Support Inquiry [ ref:_00D708xak._5003n2T3INV:ref ] From: Social [mailto:social_support@constantcontact.com] Sent: Monday, June 28, 2021 4:48 PM Subject: Your Constant Contact Support Inquiry [ ref:_00D708xak._5003n2T3INV:ref ] Hello Debbie! Thank you for following up with these details! One workaround we would suggest is disabling the Internet Explorer Security setting Do not save encrypted pages to disk:  1. Exit Outlook  2. Open the Windows Control Panel and go to Internet Options.  3. In Internet Options, select the Advanced tab.  4. Under the Security heading, disable the Do not save encrypted pages to disk option.  5. Select OK.  6. Start Outlook.   Do you or your contacts still see missing images in your email campaign after trying this workaround?   We will try our best to take care of your replies in a timely manner; however, this address is not monitored overnight or on the weekends. If you need immediate help, please get in touch with support via phone or chat! Or have you tried talking with your peers in the Community ?   Thank you for using Constant Contact,    Francisca Customer Engagement Specialist   ... View more

Seeing that over half of my customers have not received marketing emails that actually show my product for over 4 months, and multiple support sessions, I think I am due reimbursement for my monthly charges.  ... View more

I use Outlook 2007 and Windows Live mail 2012. Plus, all emails received from from other Constant Contact users have no graphics.   ... View more

NO PICTURES, AND NO IMPROVEMENT!  Sent tests, and the same story - no visuals. How does Constant Contact expect their users to send customers marketing emails to sell their products without pictures??????? THIS HAS BEEN GOING ON FOR MONTHS!   ... View more

Images Not Appearing in an Email is an issue that has been going on for about 3 months - I have called, I have contacted online support, and nothing has been fixed. They state "Our Network team is aware of this issue and are determining the root cause of the issue. We are looking into what we can do from our end to implement a fix. I apologize for any inconvenience this may have caused you. This would appear to be an issue on our end.  It affects Outlook clients in all operating systems."    I have a lot of questions about how an email marketing service pushes changes to production that break emails on all versions of Outlook, and I have even more about how they can be in production for three months with no timeline for a resolution.  I'm also interested in knowing why status.constantcontact.com only reflects issues beginning on 5/20 when the issue was reported here on 3/2.  But mostly, I just want to know when this issue will be resolved, so I can make important decisions regarding my business.   Talk to your developers and get us an answer. ... View more