They just don't care. ... View more

Well said.  Yep, me too!   ... View more

I'm surprised they gave you any date at all.  This has been going on for almost a year now.  What kind of company let's a widespread problem like this go on for that long without any communication. ... View more

I have also spoken to them multiple times with zero updates!  Unreal! ... View more

Absolutely no word from CC about this issue at all.  Be sure to speak with billing about getting your account credited!  The whole situation is a complete joke to them.  They have no interest in fixing the issue. ... View more

Yep.  I've already requested quite a few credits since this issue began.  Colossal is great word for it....an absolute colossal failure.  They simply do not care about this issue. ... View more

You guys really need to stop apologizing and start producing results.  This has been going on for 6 months now!  There is absolutely no excuse! ... View more

I couldn't agree more.  My guess is that they are preparing to sell the company and will let the new owners deal with this issue.  What else could it be??  This started back in March!!  I also recommend everyone goes to the media with this story as well. ... View more

Well said! ... View more

I couldn't agree more! ... View more

Excellent post!  Very well said.  Unfortunately, you will not receive a helpful reply from Constant Contact but lets hope maybe this expedites things.  My advice to everyone is to ask for monthly credits from the billing department for every month this has been an issue. ... View more

I use Outlook 2010 and can confirm.  ANY email I receive from ANY Constant Contact customer has no images! ... View more

I am with you Debbie.  The replies from support are less than worthless.  I am shocked that a company of this size and reputation has allowed this issue to go on so long!  ... View more

Absolutely no improvement whatsoever.  The fact that this issue has been ongoing for MONTHS clearly shows that Constant Contact has no interest in solving this problem. ... View more

Good morning William.  Lots of new posts in this thread every day.  The latest from PeterP003 is a good one!  Why is this only happening with CC emails (for me as well)??  Interesting info about his externally hosted image which works just fine with https.  Are you still not convinced that this is a Constant Contact issue? ... View more

Great post.  Great information.  Thank you @ PeterP003 ... View more

Thank you again for your quick reply William!  Very much appreciated.  I'm certainly not trying to be difficult or argumentative.  In regards to #2) I should have been more clear, sorry.  There are people on this thread saying that this is also happening in other email clients.  Older versions of Mac Mail for example.  That wouldn't be the case if this was strictly an Outlook issue?   But this last bit is true isn't it? Unless 3rd party vendors (ie: Microsoft & Apple), add backwards compatibility for TLS 1.3, Constant Contact is now only compatible with a limited amount of software.   ... View more

Hi William, Thank you for the quick reply. 1)  I did not "default" to the issue being on your end.  That is what I was told by 3 separate CC staff. 2) If this is simply an Outlook issue, how do you explain the other comments on this thread where people mention multiple OS's? 3) So if this was caused by a TLS 1.3 update on your end, why on earth would such an update take place that would ultimately affect so many people? 4)  Let's suppose the update was indeed "necessary to begin with" as you say.  How on earth is a major update like this done without warning people in advance?   So please correct this statement if it is wrong:  The bottom line is that unless 3rd party vendors (ie: Microsoft & Apple), add backwards compatibility for TLS 1.3, Constant Contact is now only compatible with a limited amount of software.   ... View more

William, Your response is appreciated however conflicts with Kara's reply we received on March 2nd.  There is nothing for Microsoft to "fix".  This is an issue on your end as stated by 3 different Constant Contact staff members (recorded in chat transcripts).  You folks really need to get your ducks in a row and come together to fix this problem.  I know I am not the only one already looking into alternative providers specifically because of how Constant Contact has responded to this issue.     Let’s be clear.... 1) Constant Contact is the ONLY email service provider that seems to be having this issue. 2) I have been using Constant Contact with various companies for years now without issue.  This is something that just started happening recently – as per all of the other comments in this thread!    Just to appease, I did check the setting that the Microsoft article refers to.  That option was already disabled.   I do hope that with all of this information, you will be able to provide a helpful update on the issue.  Thank you again for all of your time and efforts. ... View more

Constant Contacts latest response to me on this issue.... Hello Gary! Thank you for your response, I understand it's important for you to have an update so I wanted to share with you the information I have gathered from our second tier of support. We have been communicating back and forth with Microsoft on this issue. So far the information they have given us as far as a fix/workaround is outlined in this article. At this time this is the only information we have gotten back from them to correct this issue. I can be sure to add your information to be contacted if/when there is a fix, there is no timeframe currently to determine the fix but once we get more info we will be sure to reach out. Are you okay with me adding your contact information so we can notify you when this occurs? Microsoft's knowledgebase Article for this issue: https://docs.microsoft.com/en-us/outlook/troubleshoot/message-body/https-linked-images-in-html-emails-show-red-x If you run into any issues or questions along the way, please feel free to visit our Help Center, where you'll find helpful information and other ways to get in touch with our Support Team. Thank you for using Constant Contact, ... View more

My apologies William. I thought you were linking to a different article. Please disregard my previous message. Although I appreciate your suggestion, this has already been confirmed as an issue on your end so a client side fix is not the answer. That being said, before coming to that realization, I tried many things, that being one of them. I actually do not have that registry entry on my Windows 7 Ultimate machine. I hope CC will be able to provide an update to this issue in this thread soon. ... View more

....look in to Microsoft's article?  I'm sorry but What will that do?  That article has absolutely no useful information for this issue that is clearly on your end.  Is there any sort of update William? ... View more

Very well said. I do not get the feeling that CC is appreciating the gravity of this situation. We have already discussed switching services. ... View more

Hi Kara.  Thank you for the quick reply.  The social media icons are built in to CC and not in my media library.  I can't change them nor can I see a URL for them.    From what I have gathered, this issue appears to only happen on Windows 7 machines.  I really hope it can be resolved soon. ... View more

Hi Kara.  Thank you very much for your reply and explanation.  It is certainly nice to have the issue confirmed.  Is there a work around for the CC stock images like the social media icons?  Can I ask what you mean by "While we are waiting for Outlook to catch up"?  We still have lots of subscribers on Windows 7 with older email clients like Outlook 2010 & 2013 which are no longer receiving updates.  Also I'm not even sure Windows 7 supports TLS 1.3 does it? Thanks again! ... View more

So I just finished a chat session with CC support (almost an hour).  Bottom line, it is an issue on their end - apparently only with Outlook.  Here is a work around for images within your media library:  https://www.screencast.com/t/8BBPwmQG. But until this is fixed, other CC stock images will not appear (ie: social media icons, cc logo at very bottom, etc). I was told they are working on it and that I will receive an email once it's fixed. ... View more

I was going to send an email today to our 10000+ subscribers but I will wait now! This is not about blocked images or security.  I've spent all day trying to solve what has to be a CC issue!  At least I hope it is.  This is the exact message I see where every image should be:  "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location"   Barb: Thank you for your findings as well.  Very helpful indeed! ... View more

YES!  No images with any emails sent through CC.....but Outlook client only.  From what I can see, images are appearing in other clients.  Very strange but I am glad I am not alone! ... View more