Wanted you to know that the service I received today from your Customer Engagement Specialist Nykita (ref:_00D708xak._5003n2UcxyH:ref) was phenomenal. She not only heard my need, and gave me the education on what needed to be done, she also gave me additional resources so we are successful with our users. She was knowledgeable, generous with information, and kind. Too many times Customer Support staff assume what a client is asking or act "bored". She was engaged and helpful. You have a star in this staff. Thank you. Karen Hall BIAW CC customer since 2014
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