Positive customer support review!

[BIAW]

Wanted you to know that the service I received today from your Customer Engagement Specialist Nykita (ref:_00D708xak._5003n2UcxyH:ref) was phenomenal.

She not only heard my need, and gave me the education on what needed to be done, she also gave me additional resources so we are successful with our users.  She was knowledgeable, generous with information, and kind. Too many times Customer Support staff assume what a client is asking or act "bored". She was engaged and helpful.  You have a star in this staff. Thank you.

Karen Hall

BIAW

CC customer since 2014

[Frankie_P]

Hi @BIAW thanks for sharing this feedback with us! We're always happy to hear our support was able to assist. We have passed on your kudos to the appropriate teams on your behalf. Please feel free to reply here in the Community or post in our Get Help section if you are in need of any further assistance with your account.