Hello @AnibalM7 ,
Some security programs will "click" and "read" through emails as a method of anti-malware protection. This can result in some contacts showing as "opening" the email and "clicking" every single link all within the same moment of time - typically within a minute of the email being sent out.
Unfortunately, this issue is plaguing other ESPs as well, resulting in incorrect reporting information for anyone who uses our systems as well as others. We understand that you rely on accurate engagement reporting for your important marketing and other communications.
Our devs have just improved our system to detect which clicks come from humans versus those from programs or bots, so we can give you a more accurate picture of your contacts' engagement with your emails. Once this change is turned on in your account, you may notice a decrease in your open and click reporting going forward, but you can have confidence that the opens and clicks reflect your contacts' actions. Any campaigns sent after will reflect this change in reporting.
One thing to note is that for the vast majority of your contacts, they won't notice any difference. The system will be sensing for Javascript as a means to determine if the little warning redirect page should appear. Bots are extremely unlikely to continue past this re-direct page, meaning they won't go through the rewritten tracking link, and thus won't affect the click reporting. Actual humans should have Java going in the background regardless, meaning that they shouldn't see the redirect page. If they do, they can easily click the button there to continue to where you've linked to (resulting in a click report).
We've already begun rolling out this updated system, and if everything goes smoothly, we'll have every account updated relatively soon.
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