About DougS873

"2 column" still produces no results. And Constant Contact has provided NO EXPLANATION--no answer to the question, "What exactly is being searched?" The search bar SUGGESTS "single column" as an example of what you would enter. If you do, you get ONE template!! (ONE!.... ONE!!).  I-DI-O-TIC!!  Here are some other seaches that get few or NO RESULTS! "Simple letter"  NO RESULTS "photo header" or "image header"  NO RESULTS "flyer" gets ONE HIT. "invite" gets two, but "invitation" gets a dozen. This search box is ONE MORE EXAMPLE of Constant Contact rolling out an untested feature that is poorly designed and doesn't do what it needs to do.  ... View more

Ariana, I'm not talking about which templates I have access to. I'm talking about the capabilities of the page on which one finds and selects a template to use. That page, which now has the title "Select a template," used to have a whole set of options on the left side of the page (things like one column, two column, basic, etc.). Clicking among those option simplified the template selection process. That is the capability that has been removed. Now what you have is just a scrolling list of the available templates. The search bar at the top of the new "Select-a-template" page is not useful (or not as useful). I typed "2 column" and "two column" into that search bar and got NO RESULTS! Imagine my surprise when later I found a template that had "2 column" in its NAME!!! What exactly is being searched?? You have actually made it MORE DIFFICULT to find the template one wants. The other benefit of the old way was that it presented me with a list of the possibilities (different types of templates). This helped me to DECIDE what sort of template I wanted. This help is now missing.  This company is committing suicide with this sort of redesign that is forced on its customers--a net loss of nearly 10,000 subscribers since August. Ridiculous. Now. Will this "feedback" get the courtesy of a reply?  ... View more

You call this an IMPLEMENTED idea???? What you've implemented is, once again, much worse than what you had before!!!! AAAGH! Why do you keep doing this?? ... View more

Please define soon. ... View more

Samantha, I'm already set up for email notifications on this topic. You should know, however, that being on this list only keeps me mad at Constant Contact because this is a VERY COMMON source of customer frustration, and CONSTANT CONTACT PROVIDES NO RESPONSE other than "we're still thinking about this." You have been thinking about it for more than a YEAR!!!  On the other issue, I am not talking about a posting in the "other areas of the Community," and I am not talking about a reply that took 2 days instead of one. I'm talking about a posting dated NOVEMBER 2 in the All Star VIP Board--my response to a PRODUCT MANAGER, which apparently no one at Constant Contact deems worthy of a reply. Constant Contact should STOP CLAIMING to value customer feedback because that claim from this company is a bold faced lie! Now will this post also go unanswered? ... View more

Mr. Spitzer, At best, your response answers only one of several specific questions in my post. And really all you say is we're looking into it. Well you've been looking into it for a LONG time. If I can find another company, I will change, because Constant Contact has become NON-responsive. And if you're goal was a seamless transition to the new interface, you most certainly FAILED.  ... View more

With all due respect, this response is a demonstration of what I'm complaining about. First of all, the "current workaround" is the problem: the fact that it takes four clicks to accomplish what could be done at a glance in the previous system. Secondly, all you can tell me is that you are going to TRY to get an answer from "our product teams." MAYBE you will hear from them and get back to me... someday... maybe...  When you say you're reaching out to the product teams, what does that mean? Is there someone whose office you visit? someone you call on the phone? Do you send an email? Do you ever get ANY answer? How is it that YOUR team has been looking at complaints (tracking requests) about this since December, and you STILL have no answer to the question? Apparently, you can ask the product team a question, but they are not required to respond. We, the feedback-providing customers, are being ignored! These are your BEST customers, and you are ignoring them. Have you personally read the feedback on this issue? The reason I ask is that we are not talking about run-of-the-mill suggestions. We are talking about people whose work flow was DISRUPTED when this change was introduced. They are ANGRY, and they have been griping about it for months and months, and the company HAS NOT RESPONDED AT ALL!! Even a no answer is better than no answer. Constant Contact may COLLECT feedback, but they do NOT value it. Here's a suggestion about how you can do better in this area: Every quarter or so, people who work on the product team should spend a day (or a half-day) dealing directly with customers in tech support or in these Community Forums. Maybe then they would be reminded where their salaries come from. Maybe then they would realize that the company exists to serve its customers, not to entertain its engineers. ... View more

MANY people have been complaining for a LONG TIME about the loss of thumbnails on the main campaign list. This goes back to last December, and significantly increased in May. My guess is that this is when you forced the new interface on most of us. That's SIX MONTHS! Constant Contact has provided NO RESPONSE!! How can you claim to value customer feedback if you NEVER tell the customer what you're doing with that feedback? Why not tell us what you're working on?? If you're not going to do this, tell us. Leaving your customers hanging for months and months is not a good way to behave. ... View more

If it's a "good idea for the future," why on earth was it removed in the first place? and why not put it back RIGHT AWAY!!!??? "Good idea for the future" is a euphemism for "That's never going to reach the top or our priority list." I, for one, am switching companies. ... View more

Please restore the thumbnail images to the campaigns list. With the thumbnails in the list, one could quickly see which campaign to use as a template for creating the next campaign. Now I have to click actions, click preview, check to see if it's the one I want, click back to the list...and then repeat this procedure for EVERY campaign in the list until I find the right one. That's multiples of four clicks in place of ONE. THIS IS A HORRIBLE DESIGN FLAW THAT NEEDS TO BE CORRECTED. Put thumbnails back on the list, or give a REASONABLE explanation why not! ... View more

This is not a solution!! With the thumbnails in the list, one could quickly see which campaign to use as a template for creating the next campaign. Now I have to click actions, click preview, check to see if it's the one I want, click back to the list and do this for EVERY campaign in the list until I find the right one. That's multiples of four clicks in place of ONE. THIS IS A HORRIBLE DESIGN FLAW THAT NEEDS TO BE CORRECTED. Put thumbnails back on the list, or give a REASONABLE explanation why not! ... View more

I agree. I used the thumbnails EVERY TIME I created a new campaign. Now I have to click through previews one at a time. HORRIBLE design change! ... View more

NEED to reinstate thumbnails!!! Really stupid to take out such a truly useful part of the interface.   ... View more