Your customer service is the worst. I was on hold for 20 minutes, then was transferred to someone else, who put me on hold to figure out why i was transferred. 5 minutes later, she came back and was still trying to ask me questions about why i was transferred instead of helping me with the techincal support issue I called about. I asked to speak with a supervisor, and was put on hold another 20 minutes, and I finally hung up and called back (over 45 minutes!). This time, I got a man who wasnt very helpful but finally said he would "escalate" my complaint and have a supervisor call me back within 2 hours (on my personal cell phone since it would be afterhours). That was at 4;30pm yesterday. It's now been over 16 hours, and no call back. You're losing a longtime client because of your poor customer service.
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