Hello everyone,
So our devs can collect information pertinent to the described issue, please either call general support or email communitysupport(at)constantcontact(dot)com with the following info:
your account username, so we can make sure the issue is being tracked to your account
the name(s) of the affected event campaign(s), so we can make sure to match up the campaigns with the confirmation emails being sent
if the affected registrant is logging in with a valid Microsoft account (not necessarily their Outlook login). The devs just need a confirmation from that registrant they're logging into a valid Microsoft account, not the login info itself.
a screenshot from the registrant of their browser's dev console (F12 keyboard function) with everything they can display for the Console and Network tabs - especially anything in bright red lettering on the Console tab. This will aid our devs in seeing where the technical issues are occurring when the particular Outlook program is opening the ICS links to redirect into the registrant's Outlook Calendar.
In the meantime, the only workaround would be for registrants to manually add the event details to their Outlook calendar, rather than using the link functionalities.
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