About NewEnglandAquarium

NewEnglandAquarium · ‎11-15-2019

Thanks for the feedback, @Caitlin_M. I tried loading the engagement pop-ups in Edge, and they loaded in 2-3 seconds compared to Chrome (7 seconds), so I will switch browsers to speed up the process. I'm not sure if an option to export an engagement report would be very useful, as I would still need to cross-reference the list of bounced contacts within the browser window to select each one for deletion. I still prefer the ability to open a contacts details/engagement in a separate browser tab instead of a pop-up. However, I do like the newer feature to "Unsuspend" a "Suspended" account, as sometimes these individuals are still receiving and accessing content in the campaigns.

NewEnglandAquarium · ‎11-13-2019

After sending a campaign, I individually review bounced contacts to remove names that haven't engaged in our messages for months (as sometimes contacts labeled as "non-existent", "suspended" or "other" are actually opening and clicking on our campaigns). I used to right click on each contact to open in a new tab, then quickly review each tab for a few seconds to determine which contacts should be deleted. With this process, I could review 100 bounced contacts in a few minutes. The new format won't allow me to open a contact in a new tab, and reviewing each contact takes much longer (click each name to pop up box over the list, the 'Engagement' tab, wait 7 seconds for it to load, close out the window, move on to next name). Exporting the report doesn't provide engagement information, either. Could you add a way for me to open each contact in a separate browser tab, or for the option to view engagement info when downloading the report?

Re: New format to review bounces is challenging

Contact pop-up in campaign reporting