Product Ideas

Would be fantastic to add a feature to event registration that tracks attendance so we can follow up easily with folks that attended. Even just a toggle yes/no that appears after the event for tracking.  ... View more

The heat map is so important for our small business! It helps us see what's working. The heat map should not be available only in the premium plan!  ... View more

It would be really nice if there was a way to view and/or export contacts based on device type for clicks & opens on a single campaign. ... View more

It would be VERY HELPFUL if I could filter email addresses within the SUSPENDED BOUNCES section by suffix, example: ".ru"   The site also has a long lag when manually clicking on each email address. ... View more

I'm writing to share a concern that your unique clicks reporting is misleading.   I was recently told in a chat that the reason why when looking at the reporting for a campaign the clicks listed under email performance is different than the Click through Distribution is because the first measures unique users and the second measures total clicks. That is not, however what the second column in the Click Through Distribution chart says. It says "unique clicks" and is a much higher total than the number listed under the performance.   This is a misleading to use the words "unique clicks" when you mean "total clicks".   If you Google search the definition of "unique clicks" you'll see the widely accepted definition means how many individual users clicked, and not total number of clicks.   A Constant Contact admin even replied to a question in the community forum saying "The unique clicks for all of your email's links: found at the bottom of the email's overall reporting page, this will show how many contacts clicked a specific link at least once" which is the accurate way to use the term, but is not what is actually being displayed since total clicks is being displayed. https://community.constantcontact.com/t5/Questions-Discussions/Difference-between-clicks-unique-clicks-other-clicks/m-p/409023   I report back to people who pay to advertise in our enews. If I tell them they had 526 unique users click that's a lot different than if there were actually only 100 unique users who clicked five times.   I hope that you'll change this term going forward.   Thanks! ... View more

I'm disappointed in the new Survey results format. I am unable to print out individual survey responses, except to "Export Results" which gives me a very jumbled looking Excel file (csv), that prints in a very tiny space on letter sized paper due to the table style. This is poor design. If I attempt to File-Print the view of one individual survey response, I get a print preview that doesn't supply the entire survey, and yet provides me with a repeated page three times. This is nonsensical. Am I missing something? ... View more

There should be an easier way to pull a list of tickets sold. The current export option (full report) is clumsy.   Also, a lot of people who register multiple attendees forget to add themselves into the ticket area because they already added their name to the purchaser information, so they end up not purchasing a ticket.  ... View more

When you are comparing campaigns or reviewing results its very annoying having to go to campaigns, select the campaign you are reviewing and go to the same process when you want to open other campaign... it would be great if you could open the campaign in another window or tab ... View more

I want to be able to see what are my statistics in a more deeper level. Historical open rate Historical open rate within this List/Client Group Custom date range performance etc. ... View more

What happened to the nice exported reports? Now I have to screenshoot each question for bar chart and spend hours cleaning up the csv/excel doc. Can you put the legacy reporting feature back? Why fix something that isn't broken? ... View more

Why can I no longer check stats for email lists? That's dumb. ... View more

It would be great if there were a way to have campaign participant reports scheduled and then emailed to users. For instance, when I set up a campaign, I don't want to log in to constant contact every Monday morning to pull the participant report and share it with my team. It would be great if I could somehow set it up for delivery when I create the campaign. ... View more

I thought it would be great if I could see the results of a campaign on a map, see below sample idea.         From email correspondence: All I wanted to see was where in the world are my emails being opened, so with time I can play with different items we sell and notice which subject line gets the most attention and in which territory. ... View more

To whom it should concern, Your reporting capabilities are extremely deficient and clearly not focused on what a customer needs. One example, I can download contacts who opened the original email (campaign), I can download contacts who opened the follow-up email (campaign); however, I cannot download the combined list of contacts who opened the email (campaign). I have to download separate reports and add them together to see all the clients who opened the email (campaign). Call Center Rep stated this situation is because the follow-up email is a 'separate campaign." From a user's perspective, it is not a separate campaign. Very disappointed. I hope you address this obvious deficiency. Regards. Jude ... View more