We apologize for any confusion there may be with the suspended contacts on your account. You are correct, suspended contacts are apart of the active contacts that count towards your billing. In alliance with our Idea Guidelines, feedback regarding our billing policies will not be open for discussion here in the Community. Discussion of billing policies are best suited for our billing teams as they can often be specific to individual accounts or involve sensitive information.
However with exporting contacts we have not received any reports of this process being "broken." If you are still unable to export your contacts we recommend calling into our support directly for further assistance and real-time troubleshooting. If you were able to export a copy of your suspended contacts after all the good news is you can also remove them from your account if you wish to do so following these steps.
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