About GavinS2

Because we have not heard back we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see. ... View more

Hello @GavinS2 ,   Here's more information on the suspended bounce. If a contact you know is valid continues to bounce as non-existent from Gmail's servers, then I'd suggest going through some basic deliverability steps to add additional authentication for your emails to this particular contact.   Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).   If you'd like to learn more about safelisting, and what it entails:   Safelisting domains in a security system   Safelisting email addresses in an email client or security system   If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents. ... View more

Hello @GavinS2 ,   Here are some general best practices for deliverability.   Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).   If you'd like to learn more about safelisting, and what it entails:   Safelisting domains in a security system   Safelisting email addresses in an email client or security system   For Gmail specifically, you may want to be checking that your contacts aren't having the emails go into their Promotions folder (if they have it enabled).   For more info on Gmail's Promotions deliverability   If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents. ... View more