Hello @RagnarB ,   We don't track metrics for % of engagement from contacts, nor have any inherent system for ranking the contacts based on engagement. Engagement levels are unique to accounts and recalculated each week based on the number of emails sent from it, which of its contacts that have targeted for each mailing, the email open rates, and the email click rate. For more info on how engagement metrics and segmenting work, as well as insight on what you can do to re-engage the least engaged, I'd recommend going through this article. ... View more