Hello @PollyL0 ,
I've setup a call back case with our support call back team to reach out, gather additional info, and see what can be done to assist in recreating this longer automation. Currently they'd be reaching out to the main phone number on the account. If you need them to send to a different phone number, please reply directly to the automated @ mention email you receive from my response. If they're unable to get ahold of you after several call attempts, I've also asked that they email you to establish a line of communication.
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