About Suerpt

William_A · ‎10-19-2024

Hello @Suerpt , How are you going about linking to your "email account?" Are you linking to some kind of special profile page within Microsoft / Outlook? Or is your goal to simply setup a mailto: link? If you're trying to link to some page on Microsoft's systems, it may be more prudent to reach out to their support, to see if there's specific URL or link you should be using to share the page. It's possible the URL you're trying to insert is a specific administrative one, similar to how social platforms have different URLs for people's pages, depending on whether they're an outside viewer versus the owner's view / editing mode.

William_A · ‎12-30-2023

Hello @Suerpt , Contact suspension occurs when our system receives multiple non-existent bounce backs from the contact's network, whether it was you or another customer of ours that was sending to them. I'd recommend reading through our article on suspended bounces to understand how they happen, and what you can do to correct it. Ultimately, if you end up needing an administrative unsuspension, you'll want to reach out to our general support. However if you're needing more than 10 addresses unsuspended at a time, then we strongly recommend you call our Deliverability team for the unsuspension. They'll want to investigate why so many valid email addresses would be getting bounced back to us as non-existent. See also: Suspended Bounces FAQ

Re: email

Re: Bounced as suspended but email correct