About Sara_L

Hello @DonnaM469, Although there's not a way to search by an email's title, you can always sort your emails alphabetically. Your account will default as showing the last modifed emails up top howevever if you change the view to a-z, it'll make it easier to find the email you're looking for. Please see below: ... View more

Hello @ZoD, I'm sorry that you're unhappy with our contact management but would be happy to explain how it works. To send an email to a few contacts on a list, you'll have to create a new email list with those contacts on it. You can do this by putting a checkmark next to the contacts you want to send an email to, clicking manage lists, (above the name column) and choosing add to list. There, you can create a new list for those contacts to go into. Once you've done that, you can send an email directly to those contacts and no others. ... View more

Hello @KathrineB5, I'm sorry that your getting an error message. When is this happening? I'd be happy to help you but will need a bit more information to understand what the issue is. Any screenshots you could include would be very helpful. ... View more

Hello @Clique_Marketing, Thanks for the feedback. I've sent you an email with more info. ... View more

Hello @MicheleT36, Would you like me to get your account flipped back to our older interface? Let me know as I'd like to accomodate you the best I can. ... View more

Hello @JeffN91, You'll be provided with a webpage version of all of your sent emails. To find that link, go to the email page and click on share URL (next to the email's open rate). ... View more

Hello @NicholasM781, I don't see any contacts in your account currently but I do see some images. Are you trying to upload contacts from your computer into your Constant Contact account? If so, please refer to this FAQ: Importing or Uploading Contacts [Video]. To upload images, please follow this FAQ: Upload Images and Documents [Video]. Please let me know if I've misunderstood your question as I'd really like to get you the information you're looking for. ... View more

Hello @C.J.A2, It sounds like you're taking the right process to change the font color but I've included some screenshots to make sure.After you've highlighted text, make sure that you're clicking on the underlined A on the toolbar (see below). To change the background color of a block, you'd access the colors menu to the left of your email and click on the appropriate section (inner background for instance). ... View more

Hello @DebraD703, I'm sorry that you're having difficulty finding an email you created last week. Once you've logged into your account, make sure to go to the campaigns page on the left. There, all of your emails should be listed chronologically. To make a copy of an email, click on the actions dropdown and select copy. I hope this helps! I'll also submit your feedback on the new automated phone system to the appropriate party. ... View more

Hello @ThatMatt, Yes, you're correct. We don't have the the "limit by tag" feature on the scheduling page anymore. As a workaround, you can add the contacts in the tag to their own email list. I apologize for any inconvenience. ... View more

Hello @JanS56, I'd be happy to review your email and give you some feedback. What's the name of the email you'd like me to look at? ... View more

Hello @joelg173, To add additional social media buttons, you'll have to switch from basic to advanced edit on the customize your campaign page (upper right corner). ... View more

Hello @Knowesis, On the campaigns page, click on the actions dropdown for the email you want to convert to a PDF and select download. Then click download once more in the upper right corner. Note: emails have to be sent to be downloaded as PDFs. ... View more

Hello @KimB4401, You should be able to edit your campaigns on your iPad although working on a computer is a lot easier. Make sure that you're accessing your account through Safari rather than our app. The campaigns aren't editable at all within the app. To help me troubleshoot, please reply back with any error messaging your receiving/what happens when you try to edit. ... View more

Hello @TerryD523, I'm sorry to hear that your account isn't loading properly for you. I can assure you that we don't slow down/prohibit accounts from loading for any reason. I was able to log into your account on my end so it seems like it's a browser related issue. Please refer to this article to update your browsers settings so that they work optimally with Constant Contact: Web Browsers that Work with Constant Contact. ... View more

Hello @The_Irvin_Corp, The updated interface won't have an effect on your open rates. However, I did notice that in the past few emails you've sent, you have a lot of contacts who are bouncing. Removing these contacts will improve your open rate so I would definitely suggest doing that. For steps on how to manage bounces and other tips to increase open rates, please refer to this article: Improve Campaign Email Open Rates. ... View more

Hello @StevenR503, You can delete the list after you send the email campaign. However, you will lose your contacts' engagement histories if you do. The engagement history is ultimately a report of what the contact did in regards to the email (opened, clicked, bounced, unsubscribed, etc.). Since this is valuable information, I wouldn't recommend deleting contacts after you email them. Is there a reason that you want to delete the contacts? If so, I may be able to come up with a workaround to suite your needs. ... View more

Hello @DerielM4, I'm sorry to hear that you haven't been able to get help so far but I'd be happy to assist you here in the Community. We have chat, email, and phone support as well, details can be found here. We want to help you make the best of your Constant Contact account so please let us know if there are any questions we can answer or what we can do to help. I have sent your refund request along to our billing team. ... View more

Hello  MelissaL928, Yes, you'll be able to insert the JPEG version of the real estate listing into your email. PDFs can only be linked to (like an attachment) in Constant Contact so if you want the image to display on the email itself, the JPEG will be your best bet. Start by going over to your library page to upload the file from your computer. Once it's uploaded, you can insert it into your email. Keep in mind, you may want to add some text to go along with the image as emails with a low text to image ratio have a higher tendency to filter into spam folders. ... View more

Hello @FErnandaB9,  To find your exported file, you can access the Activity page. When you're on the Contacts tab, you can find this page at the top of your screen. Unfortunately, there is a known issue on our end that prevents exporting contacts' birthdays. Our engineers are working to resolve this as soon as possible. I apologize for the inconvenience. I can leave a case open for notification for you, once this is resolved. If you'd like that, please let me know. ... View more