About Sara_L

Sara_L · ‎05-09-2016

Hello @DonnaM469, Although there's not a way to search by an email's title, you can always sort your emails alphabetically. Your account will default as showing the last modifed emails up top howevever if you change the view to a-z, it'll make it easier to find the email you're looking for. Please see below:

Sara_L · ‎05-05-2016

Hello! My name is Sara and I’ve been with Constant Contact since January 2014, working on the Customer Support team since 2015. I assist our customers over the phone, via email, and I’m excited to add this new channel. Without you guys, we’d have no idea what works best for your businesses and what doesn’t so feedback is always welcomed! When I’m not working, I enjoy hiking with my dog Lola, doing yoga, going to the beach. I’ve also gotten into bowling lately and never would have thought I’d enjoy it so much.

Sara_L · ‎05-02-2016

Hello @NicholasM781, I don't see any contacts in your account currently but I do see some images. Are you trying to upload contacts from your computer into your Constant Contact account? If so, please refer to this FAQ: Importing or Uploading Contacts [Video]. To upload images, please follow this FAQ: Upload Images and Documents [Video]. Please let me know if I've misunderstood your question as I'd really like to get you the information you're looking for.

Sara_L · ‎05-02-2016

Hello @C.J.A2, It sounds like you're taking the right process to change the font color but I've included some screenshots to make sure.After you've highlighted text, make sure that you're clicking on the underlined A on the toolbar (see below). To change the background color of a block, you'd access the colors menu to the left of your email and click on the appropriate section (inner background for instance).

Sara_L · ‎05-02-2016

Hello @DebraD703, I'm sorry that you're having difficulty finding an email you created last week. Once you've logged into your account, make sure to go to the campaigns page on the left. There, all of your emails should be listed chronologically. To make a copy of an email, click on the actions dropdown and select copy. I hope this helps! I'll also submit your feedback on the new automated phone system to the appropriate party.

Sara_L · ‎04-25-2016

Hello @JanS56, I'd be happy to review your email and give you some feedback. What's the name of the email you'd like me to look at?

Sara_L · ‎04-25-2016

Hello @joelg173, To add additional social media buttons, you'll have to switch from basic to advanced edit on the customize your campaign page (upper right corner).

Sara_L · ‎04-21-2016

Hello @NormanB86, We've removed our branding from the footer of your emails. You may need to log out of your account then back in to see this reflected. It will remain on any emails that have already been sent out but your future emails won't have our logo on them.

Sara_L · ‎04-21-2016

Hello @The_Irvin_Corp, The updated interface won't have an effect on your open rates. However, I did notice that in the past few emails you've sent, you have a lot of contacts who are bouncing. Removing these contacts will improve your open rate so I would definitely suggest doing that. For steps on how to manage bounces and other tips to increase open rates, please refer to this article: Improve Campaign Email Open Rates.

Sara_L · ‎04-14-2016

Hello @StevenR503, You can delete the list after you send the email campaign. However, you will lose your contacts' engagement histories if you do. The engagement history is ultimately a report of what the contact did in regards to the email (opened, clicked, bounced, unsubscribed, etc.). Since this is valuable information, I wouldn't recommend deleting contacts after you email them. Is there a reason that you want to delete the contacts? If so, I may be able to come up with a workaround to suite your needs.

About Sara_L

Re: Formatting

About Me

Re: Our Library and Contacts were Archived

Re: Template

Re: Giveaway Campaign Wrong Contacts List

Re: Astrology News Letters

Re: Social Media

Re: Remove Constant Contact logo

Re: open rates since refresh to site

Re: Best Practice Question