What? the contact "notes" functionality is gone? Unbelievable. Does no one at Constant Contact (CC) realize the value and power of this functionality? For over ten years, our company has used the "notes" functionality as a CRM (customer relationship management) tool. This is how we kept track of each contact's history with us and this functionality is where we stored details about the contact that did not fit anywhere else in the CC customer profile. Did I miss something? Was there an announcement about this pending change? This is devastating to our company. Now, after ten years of being a loyal CC subscriber (and a strong promoter of CC to many other small businesses like ours) we are driven to find an alternative solution. What a mess. I am willing to pay a premium to get the "notes" functionality. I am also willing to pay a premium to get back the old functionality of adding and editing contact records. The new process requires too many clicks. Very inelegant. Disappointing. What is your plan to resolve this, CC?
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