Am I the only one? When you look at your reporting from a sent email, and you look at the bounces - I encourage you to click on each bounced email, and look at the "Engagement" of that contact - where you can see all the email history of what you have sent to that contact. See if any of your bounces have actually clicked on and opened the email. We are always encouraged to unsubscribe any bounced contacts as they can hurt your deliverability. However, before you do that, make sure they are actually bouncing. I have come across numerous emails that bounced as Non-Existent, Undeliverable, and Other, and when I looked at the engagement activity, they had opened the email...sometimes multiple times! But Constant Contact has reported them as bounced emails. Who knows how many contacts I have deleted over the years blindly trusting the reporting. Is this happening to anyone else? I only noticed it a year ago but the more I look back, the longer I see it's been going on. I first caught it when I exported report of OPENS and BOUNCES on a particular campaign and I noticed some of the same emails were on both reports. Back in March/April 2024 I opened a ticket and reported, but they were only able to work on them one at a time. Meaning - emails sent to a particular company, so only one company at a time. It wasn't until September 2024 that I was told the issue was resolved. And I had to keep following up for updates. I thought it was just a few particular banks, but now I'm seeing it happen randomly everywhere. Some emails that bounce, I suspect are being given the wrong bounce type. Some might be being blocked but they're calling it something else. My point, how and when is Constant Contact (CC) going to fix this? CAN it be fixed? If it can't, what good is the reporting? I think the only way it may be is if people take some time to look at the engagement history of all your bounced emails, and report any emails being opened but showing up in your reports as bounced - and reporting it to Constant Contact. It's not going to be the majority, but I bet you will find some being incorrectly reported as bounced when they've been opened. I don't think the problem is going to be solved until more people share this information with CC. It's a pain and we're all super busy (which is the most annoying part about this, it's time consuming to report so that's why people probably don't) But it's troubling to pay for inaccurate reporting that I have to constantly double check so I don't unsubscribe emails that shouldn't be. I feel like I'm paying for a service I'm not fully gettting. And I just received an email from Constant Contact yesterday stating that the cost of service is going UP in June 2025. I have about 5,000 subscribed active contacts (even though CC has me listed as having 10,000 but that's another issue) and none of them are "cold emailing" - they're all people in which we have a relationship or are clients. But it would take FOREVER to go through them all, so unfortunately I've had to pick some random campaigns and lists for as examples because I definitely don't have the time to do this every campaign, more like a couple times a year. But what I'd like to know is if this issue is affecting other constant contact customers. And does CC know why this issue is happening and do they know how to fix it.
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