About Lenszie_V

Hello @NicoleW1468,    Thank you for reaching out. I took a look at your account and noticed that the images that are in the campaign are using the image URL. When I went into the email "Copy of The ARIAH EAST ASIA FELLOWSHIP Announcement " the image URLs are displaying for me. I would suggest trying to access constant contact from another browser. Also, I was able to locate those images from your website and uploaded the images to your constant contact library. In the emails "Support Copy of The ARIAH EAST ASIA FELLOWSHIP Announcement " I have inserted the actual images from your library into the email. This way the issue with the image URLs no displaying in the editor can be avoided.  ... View more

Hello @KimD5384,    Thank you for posting! This is a feature that is no longer provided. I apologize for any inconvenience this has caused. Your account is currently using our new editor and this is a feature that we are working on implementing. I do not have an ETA as of when this feature will be released but I will definitely let our engineers know that you are interested in using it. Please let us know if you have any further questions! ... View more

Hello @GrahamP,    Thank you for the great feedback. Your suggestions mean a lot to us! I understand how having access to the html can be very useful when customizing your campaigns. I will be sure to relay your feedback to our engineers.  ... View more

Hello @ChristianS480,    That's a great question! You will only have the ability to link the event calender within your website. Events currently do not have a feature in which you can embed the calender on your website. This is a great feature request and I will be sure to relay this feedback to our engineers. As you can see in the screenshot above you are given access to the event calendar link. I would suggest using this link within your website to create a button or text link to allow customers to access the calendar.   Their are two great options that we provide that would assist you in allowing your contacts to have more access to all of your events. You can add an RSS subscription button to your website, allowing subscribers to view an updated feed of all your upcoming Events. Each Event listing will link directly to your Event's registration form or landing page. For more information on how to set this up click here. Also, you can add a dynamic list of your upcoming events to almost any webpage by using the 'Attend My Events' Website Widget. We provide you with the source code, and you can customize the style to match your website using CSS. If you aren't comfortable using HTML code take a look at these instructions and email the listed information to your webmaster.   I hope this was helpful to you and please let us know if you have any further questions.  ... View more

Hello @NydiaM9,    Thank you for posting! Our templates do not contain pre-formatted registration forms for events. We only provide the color scheme for the events in our templates. I will definitely relay your observation as a feature request and maybe we can provide that option in the future.  ... View more

Hello @LucieS5,    Thank you for posting. I do see that within your account there was a case created to help you in retrieving your survey and responses. In the new experience update any old campaigns that were created before March of 2013 do not carry over. I was glad that you were able to get your responses and create a new survey. I apologize for any inconvenience this has caused you and please let us know if you have any further questions.  ... View more

Hello @JohnMarkK,    Thank you for reaching out to us. To review your current request please call into our billing department. They will be able to assist you and discuss best solution for you. You can contact our billing department during the hours and using the contact information listed here. Please let us know if you have any further questions!  ... View more

Hello @LynneG77669,    Thank you for posting! To view your bounced email addresses you will have to review the reporting of each sent campaign. Once you reach the bounce reporting you will then have the opportunity to view the bounces by category. Also, you can export the bounce report for each email campaign that is sent out. We currently do not have a feature that will export all bounced email addresses into one report. It will have to be exported for each individual email campaign. I have listed some instructions on how to view and export your bounces below. Please let us know if you have any questions.    To find your bounced email addresses:   After logging into your Constant Contact account click Campaigns. Find the sent campaign you want to review and click the name.  Click the hyper-linked number of bounces. To view an entire bounce category:   Once you have the list of bounces open click Recommended for removal Select the category from the Display drop-down.  Exporting Bounces:    Click Recommended for Removal > All bounce types. Click Export. Click Export. Click "Contacts Activity." Click "Download CSV" or "Download Excel" for your recent request. It may take a few moments for that link to be available, just click the Refresh button. Depending on your browser select either Open with or Save File and then click OK.   ... View more

Hello @GarryS53,    Thank you for reaching out. When an email address bounces as non-existent, Constant Contact will first place that address on a temporary hold for 15 days. During this time, our system will not attempt to send any campaigns to this address from any account. When an account attempts to send to an address in this state, the address will be included in that campaign's Suspended bounce category. Therefore, if you notice any email addresses bouncing as suspended the first time you try to send to them, they have bounced as non-existent previously on a different account. If it bounces as non-existent consistently, the email address will be assumed non-existent and placed on indefinite hold. During this time the email address will continue to appear in the Suspended bounce category in campaigns that attempt to send to it.   If you have a valid email address that is bouncing, please call Customer Support. The address will remain in a state where it cannot be sent to via Constant Contact until you call Support.   If you have a list of proven active addresses that are bouncing as non-existent or suspended, you can also email them to social_support(at)constantcontact(dot)com. Be sure to include your username and a description of how you know the addresses are active. Once you have gone through this process the temporary hold will be lifted, you can attempt to resend the email to that contact again. I have also included a few FAQs below for more information on managing bounces. I hope this was helpful to you!    What happens to addresses that bounce ... View more

Hello @AnnaB28,    I apologize for any frustration this has caused. Before we can troubleshoot I would need more information. Can you tell me if you are seeing the issues when you send yourself a test email? If so, what is the email client you are sending the test to (gmail, outlook, yahoo, etc.)?  What is the name of the email campaign you are working on? Did you copy and paste any text into the email? Once you answer these questions I can suggest some troubleshooting steps. I have also included some helpful FAQs below for troubleshooting display issues.    Make Campaign Emails Display Consistently Display Issues in Specific Email Clients Images Not Displaying in an Email Client   ... View more

Hello @SandiB93,    I apologize for any frustration this might have caused you. It can take some time to adjust to the new interface. To get a full tour of the new interface click here. Below I have provided some instructions on how to locate, download, and delete bounces. I hope this is helpful to you!   Click Campaigns. Find the sent campaign you'd like to review and click the name.  Click the hyper-linked number of bounces. Click Recommended for Removal > All bounce types. Click Export. Click Export. Click "You can check the status here." Click "Download CSV" or "Download Excel" for your recent request. It may take a few moments for that link to be available, just click the Refresh button. Depending on your browser select either Open with or Save File and then click OK. To delete the bounced contacts: Navigate back to the reporting page with all of your bounced contacts Select email addresses by checking their boxes or select all of them by checking the box in the upper-left corner. Click "Remove Emails". Make sure that you want to permanently remove the address by reading the informational overlay, and clicking Remove Email Address. This will both unsubscribe and remove the selected email addresses from your account.   ... View more

Hello @KristiJune,    Thank you for reaching out! I have listed out some instructions below on how to connect your social media page to social share. Before following these instructions you need to make sure that your business page is connected to a personal personal page that is set as the administrator. This is because only Facebook Admins are allowed to connect the Facebook business page to a Constant Contact account. To read more about Facebook permissions click here. I hope this is helpful to you and please let us know if you have any further questions.   If you're not an admin follow these instructions in Facebook first:   Click Settings at the top of your Page. Click Page Roles in the left column. Type a name or email in the box: If the person is your Facebook friend, begin typing their name and select them from the list that appears. If the person isn't your Facebook friend, type the email address associated with their Facebook account. Click Editor to select a role from the dropdown menu. Click Save and enter your password to confirm.     Add Your Social Media Platforms After you have Sent your email or made your Event live, in the Social Sharing area click the Schedule Posts button . Click the "Options" link. Now click on the icon for the social media platform you want to add. Sign into your account for Facebook, then check the box for the page you want to add. Sign into your account for LinkedIn, and click Allow Access to connect your account. Sign into your account for Twitter, then click Authorize App to connect your account.  The added page(s) will now appear in the Scheduled Social Posts section. ... View more

Hello @JamieA50246,    That is a great feature request. I will definitely relay the feedback to out engineering team and hopefully we can have that feature at a future date. You can also vote for this idea using the link below. I also place this post in that feedback area so our engineers can see it directly.    https://community.constantcontact.com/t5/Campaigns-Feedback/Search-My-Emails/idi-p/232691 ... View more

Hello @MichBio,    Thank you for posting and that is great feedback! Currently we do not have that feature within the system but I can definitely relay the this as a feature request to our engineering team. We are always looking to improve our product and this suggestion is one that we are looking into improve for our customers. You can also go to our feedback page that is linked below to vote for this feature.    https://community.constantcontact.com/t5/Campaigns-Feedback/Search-My-Emails/idi-p/232691 ... View more

Hello @FeliceL,   Thank you for posting! I logged into your account and I am not able to replicate a difference in the amount of opens when I'm clicking on the number from the reporting page. What browser are you using? Have you tried accessing Constant Contact from a different browser? Also, what is the name of the email campaign that this issue is occurring on? Once I have this information I can better troubleshoot this issue.  ... View more

Hello @RamonaV,    Thank you for posting. I was able to take a look at your account and found that once your account was upgraded to the updated experience only campaigns that were created after March 2013 transferred over. Before making these changes to your account we sent out email correspondences discussing what would occur within your account. I do apologize for any inconvenience this has caused you but those campaigns and reporting will no longer appear within your account. I'll check in to see if there's a way to retrieve that reporting and I'll send an email to the contact address on your account with more information.  ... View more

Hello @BWNICELV,    Thank you for posting!  Sorry for the confusion. It can take some time to get use to navigating through the new interface. Below I have some screenshots of how to get to your events. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side      2. Your Events are now found in one of two places: Campaigns > Activity Type > Events & Registration or Campaigns > Status > Active.  ... View more

Hello @LauraD726,    Thank you for reaching out. I apologize for any inconvenience this has caused you. Have you tried using another browser? Are you receiving an error message? In order to figure out what is occurring I would need some more information. I have also included some instructions on how to troubleshoot connectivity issues below. Please let us know if you have any more question!    Troubleshooting Connectivity Issues   Constant Contact Works in one web browser but not another     ... View more

Hello @GrangeandMandurahPhysiotherapy,    Your feedback is very important to us! This is something that we are looking to improve and I will be sure to relay your suggestions to our engineers. Our current process requires more time to complete and I can see how having this feature can help in that aspect.  ... View more

Hello @RandyV45,    Thank you for reaching out! It can take some time to adjust to navigating through the new interface. Below I have some screenshots of how to get to your email campaigns. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side 2. Your email campaigns are now found in one of two places:   Campaigns > Activity Type > Newsletters & Announcements or Campaigns > Status > Sent or Draft. ... View more

Hello @FilomenaB,   Sorry for the confusion! It can take some time to get use to navigating through the new interface. Below I have some screenshots of how to get to your events. You can also find an entire tour of the new interface here. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side      2. Your Events are now found in one of two places: Campaigns > Activity Type > Events & Registration or Campaigns > Status > Active.  ... View more

Hello @KathyT4,    I apologize for the inconvenience! I know it can be frustrating paying for a product that you are not currently using. In order to review this issue and determine if you can receive a refund please reach out to our billing department. You can find the best time and contact information for billing here. ... View more

Hello @TomM174,    I am very sorry that this happened to you! Losing work that you have spent time working on can be very frustrating. I assure you that I will try my best to find the cause of this issue.   In order to do this I would need you to provide answers to the following questions:    What web browser (e.g., Internet Explorer, Safari, Chrome, etc.) and operating system are you using? Do you connect to the Internet through a work network or router? Who is your Internet Service Provider (ISP)? What changes were you making within the campaign when this occurred?    Once I have these answer I can definitely suggest some steps to take next. Also please take a look at the troubleshooting steps listed here if the issue is happening constantly when you are using Constant Contact.  ... View more

Hello @SummerM39,    I am sorry that you are having difficulties with the new updated experience. We are constantly looking to improve our product and we are always looking for feedback on how we can improve. I will be sure to relay your feedback to our engineers.    Your Autoresponders are now found in one of two places: Campaigns > Activity Type > Automation or Campaigns > Status > Active. If this is not an organization you're comfortable with you can create folders for the different categories you need and move them into those.   If you're looking for just drafts, scheduled or sent emails you'd go to Campaigns > Status > Draft/Scheduled/Sent.   I hope this was helpful to you and please let us know if you have any further questions.  ... View more

Hello @JenniferH863,    I apologize for the frustration. I understand how important it is to have the Constant Contact page load in a timely manner.  We've heard our customers mention slowness in the system and we've reported this feedback to our engineers so that we are looking into any issues that are occurring on our end.    Constant Contact is compatible with the most recent stable (non-beta) releases of these browsers:   Chrome - Google's Chrome browser should automatically update for all users. (Please check for any updates.)  Firefox - Mozilla's Firefox browser should automatically update for most users and has support for the current version and the three most recent versions. (Check or update your Firefox version.) Edge - We currently don't support Microsoft Edge, but plan to support it soon. Internet Explorer 10, and Internet Explorer 11 - (Check or update your Internet Explorer version.) Safari 7 - Apple's Safari browser should automatically update for most users. (Make sure to stay updated to the latest version.) Since you mentioned that you have tried most of these browsers and the issue is still present I would suggest that you run a speed test on your Internet Service Provider. The Constant Contact website uses more bandwidth than normal websites, like Yahoo and Google. This is because using Constant Contact is similar to running Word in your browser. Low upload and download speeds can cause time out errors and slow page loading even if other sites work just fine. As a side note, wireless 3G/4G, and Satellite connections are greatly affected by weather. Rain, snow, or wind can also create bandwidth issues. If the download speed is 3+MB, and or the upload is 1+MB, you should have enough bandwidth to run our site without issues. There are free services online to run speed tests, a quick Internet search for Internet speed tests should help you to find one. Then you want to confirm that the upload and download speed is meeting our requirements. I hope this post is helpful to you and please let us know if you have any questions. ... View more

Hello @GrangeandMandurahPhysiotherapy,    Thank you for the great feedback. I know that this is a request that our engineers are looking to improve for our customers. I will definitely relay your feedback to that department. Hopefully we can have an update in the near future.   Also, I have included some screenshots of the steps listed above to help make the process much easier. I hope this is helpful to you! Please let us know if you have any further questions.   Click Contacts . Click on Active on the left-hand side of your screen. Click the check box at the top next to the heading Name to select them all. Click Manage Lists > Add to Lists. Create a new list and name it Did Not Open Click Add. Once the list is created:    Go to the Reports Page For each email in the time period (the last 3 months, 6 months, or 1 year) go to the open report. Select all the contacts that have opened the email Click on Manage Lists and select Remove From Lists Select the Did Not Open List and click on Remove (All Opens with be removed from the Did Not Open List) Repeat for each email in the time period ... View more

Hello @DanielM526,   That is a great question and thank you for reaching out to us! The answer to your question is yes our billing department can reset your contact tier level, which would adjust your price moving forward. You can contact our billing department at the times and contact information listed here.   Also, here are some helpful tips for decreasing the amount of contacts:   Rescue or Remove Contacts Who Can't Get Your Emails - Manage bounces (abandoned, invalid, or unreachable email addresses) to improve your email open and deliverability rates. Age Your List by Sign-up Dates - If some of your contacts joined your list long ago, and your emails are starting to get spam complaints or bounces, consider aging your list. Remove old contact that have not been opening your email campaigns. Remove Role Addresses - Get rid of role and group addresses. Constant Contact won't send to most role addresses as they are typically directed to multiple users who may not have given permission. Prepare your list for upload- Before importing contacts in the future please take a look at some of these steps to take to prepare. I hope this was helpful to you! Please let us know if you have any other questions.  ... View more

Hello @CorneliaH5,    Sorry for the inconvenience this has caused you. I can assure you that once your email is sent we have a very high delivery rate but if there are contacts that are impacted we always provide you with that reporting. There could be many reasons why your email tests are not being received. In order to find the cause of this issue we have to do some troubleshooting. Have you checked your spam or junk category in your inbox? Try sending a test to an alternate email address. Is it still not being received? Also what is the name of the email you are testing?   Once you have answered the questions above there are several reasons why your test emails are not being received:    Queue - Your email is delayed in a queue. Emails affected by delays should be received within 2-3 hours. Filtering/Forwarding - Your email may be getting filtered into a specific folder or tab by your email client, so that it doesn't appear in your main inbox. Blocked - Your ISP is blocking the emails. Unverified Email Address - If you are sending to a non-verified role address then the email will not be received in your inbox. You'll want to verify the email address or use another one. To learn more on the different solutions to these issue please click here. ... View more