Hello @NicoleW1468,    Thank you for reaching out. I took a look at your account and noticed that the images that are in the campaign are using the image URL. When I went into the email "Copy of The ARIAH EAST ASIA FELLOWSHIP Announcement " the image URLs are displaying for me. I would suggest trying to access constant contact from another browser. Also, I was able to locate those images from your website and uploaded the images to your constant contact library. In the emails "Support Copy of The ARIAH EAST ASIA FELLOWSHIP Announcement " I have inserted the actual images from your library into the email. This way the issue with the image URLs no displaying in the editor can be avoided.  ... View more

Hello @KimD5384,    Thank you for posting! This is a feature that is no longer provided. I apologize for any inconvenience this has caused. Your account is currently using our new editor and this is a feature that we are working on implementing. I do not have an ETA as of when this feature will be released but I will definitely let our engineers know that you are interested in using it. Please let us know if you have any further questions! ... View more

Hello @GrahamP,    Thank you for the great feedback. Your suggestions mean a lot to us! I understand how having access to the html can be very useful when customizing your campaigns. I will be sure to relay your feedback to our engineers.  ... View more

Hello @ChristianS480,    That's a great question! You will only have the ability to link the event calender within your website. Events currently do not have a feature in which you can embed the calender on your website. This is a great feature request and I will be sure to relay this feedback to our engineers. As you can see in the screenshot above you are given access to the event calendar link. I would suggest using this link within your website to create a button or text link to allow customers to access the calendar.   Their are two great options that we provide that would assist you in allowing your contacts to have more access to all of your events. You can add an RSS subscription button to your website, allowing subscribers to view an updated feed of all your upcoming Events. Each Event listing will link directly to your Event's registration form or landing page. For more information on how to set this up click here. Also, you can add a dynamic list of your upcoming events to almost any webpage by using the 'Attend My Events' Website Widget. We provide you with the source code, and you can customize the style to match your website using CSS. If you aren't comfortable using HTML code take a look at these instructions and email the listed information to your webmaster.   I hope this was helpful to you and please let us know if you have any further questions.  ... View more

Hello @NydiaM9,    Thank you for posting! Our templates do not contain pre-formatted registration forms for events. We only provide the color scheme for the events in our templates. I will definitely relay your observation as a feature request and maybe we can provide that option in the future.  ... View more

Hello @LucieS5,    Thank you for posting. I do see that within your account there was a case created to help you in retrieving your survey and responses. In the new experience update any old campaigns that were created before March of 2013 do not carry over. I was glad that you were able to get your responses and create a new survey. I apologize for any inconvenience this has caused you and please let us know if you have any further questions.  ... View more

Hello @JohnMarkK,    Thank you for reaching out to us. To review your current request please call into our billing department. They will be able to assist you and discuss best solution for you. You can contact our billing department during the hours and using the contact information listed here. Please let us know if you have any further questions!  ... View more

Hello @LynneG77669,    Thank you for posting! To view your bounced email addresses you will have to review the reporting of each sent campaign. Once you reach the bounce reporting you will then have the opportunity to view the bounces by category. Also, you can export the bounce report for each email campaign that is sent out. We currently do not have a feature that will export all bounced email addresses into one report. It will have to be exported for each individual email campaign. I have listed some instructions on how to view and export your bounces below. Please let us know if you have any questions.    To find your bounced email addresses:   After logging into your Constant Contact account click Campaigns. Find the sent campaign you want to review and click the name.  Click the hyper-linked number of bounces. To view an entire bounce category:   Once you have the list of bounces open click Recommended for removal Select the category from the Display drop-down.  Exporting Bounces:    Click Recommended for Removal > All bounce types. Click Export. Click Export. Click "Contacts Activity." Click "Download CSV" or "Download Excel" for your recent request. It may take a few moments for that link to be available, just click the Refresh button. Depending on your browser select either Open with or Save File and then click OK.   ... View more

Hello @GarryS53,    Thank you for reaching out. When an email address bounces as non-existent, Constant Contact will first place that address on a temporary hold for 15 days. During this time, our system will not attempt to send any campaigns to this address from any account. When an account attempts to send to an address in this state, the address will be included in that campaign's Suspended bounce category. Therefore, if you notice any email addresses bouncing as suspended the first time you try to send to them, they have bounced as non-existent previously on a different account. If it bounces as non-existent consistently, the email address will be assumed non-existent and placed on indefinite hold. During this time the email address will continue to appear in the Suspended bounce category in campaigns that attempt to send to it.   If you have a valid email address that is bouncing, please call Customer Support. The address will remain in a state where it cannot be sent to via Constant Contact until you call Support.   If you have a list of proven active addresses that are bouncing as non-existent or suspended, you can also email them to social_support(at)constantcontact(dot)com. Be sure to include your username and a description of how you know the addresses are active. Once you have gone through this process the temporary hold will be lifted, you can attempt to resend the email to that contact again. I have also included a few FAQs below for more information on managing bounces. I hope this was helpful to you!    What happens to addresses that bounce as non-existent Valid contacts bouncing as non-existent or suspended ... View more

Hello @AnnaB28,    I apologize for any frustration this has caused. Before we can troubleshoot I would need more information. Can you tell me if you are seeing the issues when you send yourself a test email? If so, what is the email client you are sending the test to (gmail, outlook, yahoo, etc.)?  What is the name of the email campaign you are working on? Did you copy and paste any text into the email? Once you answer these questions I can suggest some troubleshooting steps. I have also included some helpful FAQs below for troubleshooting display issues.    Make Campaign Emails Display Consistently Display Issues in Specific Email Clients Images Not Displaying in an Email Client   ... View more

Hello @SandiB93,    I apologize for any frustration this might have caused you. It can take some time to adjust to the new interface. To get a full tour of the new interface click here. Below I have provided some instructions on how to locate, download, and delete bounces. I hope this is helpful to you!   Click Campaigns. Find the sent campaign you'd like to review and click the name.  Click the hyper-linked number of bounces. Click Recommended for Removal > All bounce types. Click Export. Click Export. Click "You can check the status here." Click "Download CSV" or "Download Excel" for your recent request. It may take a few moments for that link to be available, just click the Refresh button. Depending on your browser select either Open with or Save File and then click OK. To delete the bounced contacts: Navigate back to the reporting page with all of your bounced contacts Select email addresses by checking their boxes or select all of them by checking the box in the upper-left corner. Click "Remove Emails". Make sure that you want to permanently remove the address by reading the informational overlay, and clicking Remove Email Address. This will both unsubscribe and remove the selected email addresses from your account.   ... View more

Hello @KristiJune,    Thank you for reaching out! I have listed out some instructions below on how to connect your social media page to social share. Before following these instructions you need to make sure that your business page is connected to a personal personal page that is set as the administrator. This is because only Facebook Admins are allowed to connect the Facebook business page to a Constant Contact account. To read more about Facebook permissions click here. I hope this is helpful to you and please let us know if you have any further questions.   If you're not an admin follow these instructions in Facebook first:   Click Settings at the top of your Page. Click Page Roles in the left column. Type a name or email in the box: If the person is your Facebook friend, begin typing their name and select them from the list that appears. If the person isn't your Facebook friend, type the email address associated with their Facebook account. Click Editor to select a role from the dropdown menu. Click Save and enter your password to confirm.     Add Your Social Media Platforms After you have Sent your email or made your Event live, in the Social Sharing area click the Schedule Posts button . Click the "Options" link. Now click on the icon for the social media platform you want to add. Sign into your account for Facebook, then check the box for the page you want to add. Sign into your account for LinkedIn, and click Allow Access to connect your account. Sign into your account for Twitter, then click Authorize App to connect your account.  The added page(s) will now appear in the Scheduled Social Posts section. ... View more

Hello @JamieA50246,    That is a great feature request. I will definitely relay the feedback to out engineering team and hopefully we can have that feature at a future date. You can also vote for this idea using the link below. I also place this post in that feedback area so our engineers can see it directly.    https://community.constantcontact.com/t5/Campaigns-Feedback/Search-My-Emails/idi-p/232691 ... View more

Hello @MichBio,    Thank you for posting and that is great feedback! Currently we do not have that feature within the system but I can definitely relay the this as a feature request to our engineering team. We are always looking to improve our product and this suggestion is one that we are looking into improve for our customers. You can also go to our feedback page that is linked below to vote for this feature.    https://community.constantcontact.com/t5/Campaigns-Feedback/Search-My-Emails/idi-p/232691 ... View more

Hello @FeliceL,   Thank you for posting! I logged into your account and I am not able to replicate a difference in the amount of opens when I'm clicking on the number from the reporting page. What browser are you using? Have you tried accessing Constant Contact from a different browser? Also, what is the name of the email campaign that this issue is occurring on? Once I have this information I can better troubleshoot this issue.  ... View more

Hello @RamonaV,    Thank you for posting. I was able to take a look at your account and found that once your account was upgraded to the updated experience only campaigns that were created after March 2013 transferred over. Before making these changes to your account we sent out email correspondences discussing what would occur within your account. I do apologize for any inconvenience this has caused you but those campaigns and reporting will no longer appear within your account. I'll check in to see if there's a way to retrieve that reporting and I'll send an email to the contact address on your account with more information.  ... View more

Hello @BWNICELV,    Thank you for posting!  Sorry for the confusion. It can take some time to get use to navigating through the new interface. Below I have some screenshots of how to get to your events. You can also find an entire tour of the new interface here. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side      2. Your Events are now found in one of two places: Campaigns > Activity Type > Events & Registration or Campaigns > Status > Active.  ... View more

Hello @LauraD726,    Thank you for reaching out. I apologize for any inconvenience this has caused you. Have you tried using another browser? Are you receiving an error message? In order to figure out what is occurring I would need some more information. I have also included some instructions on how to troubleshoot connectivity issues below. Please let us know if you have any more question!    Troubleshooting Connectivity Issues   Constant Contact Works in one web browser but not another     ... View more

Hello @GrangeandMandurahPhysiotherapy,    Your feedback is very important to us! This is something that we are looking to improve and I will be sure to relay your suggestions to our engineers. Our current process requires more time to complete and I can see how having this feature can help in that aspect.  ... View more

Hello @RandyV45,    Thank you for reaching out! It can take some time to adjust to navigating through the new interface. Below I have some screenshots of how to get to your email campaigns. You can also find an entire tour of the new interface here. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side 2. Your email campaigns are now found in one of two places:   Campaigns > Activity Type > Newsletters & Announcements or Campaigns > Status > Sent or Draft. ... View more

Hello @FilomenaB,   Sorry for the confusion! It can take some time to get use to navigating through the new interface. Below I have some screenshots of how to get to your events. You can also find an entire tour of the new interface here. I hope this is helpful to you and please let us know if you have any questions.    1. Clink on Campaigns in the upper left-hand side      2. Your Events are now found in one of two places: Campaigns > Activity Type > Events & Registration or Campaigns > Status > Active.  ... View more

Hello @KathyT4,    I apologize for the inconvenience! I know it can be frustrating paying for a product that you are not currently using. In order to review this issue and determine if you can receive a refund please reach out to our billing department. You can find the best time and contact information for billing here. ... View more