About MurrayW6

Sorry, folks. You might as well save your breath. I raised this issue more than a year ago and ConstantContact has ignored the 100+ subsequent comments from other customers who have also asked for MFA to be dropped or at least made optional.   But there is good news. ConstantContact is arrogant and clueless, but you're not. You still have control. The solution is simple:   QUIT CONSTANT CONTACT!   I did. is better, cheaper and MFA is optional. ... View more

After years of being forced to tolerate ConstantContact's total lack of respect for its customers and their concerns, I am terminating this "service" today. This is not a hollow threat. I have already signed up for superior products and services (MailChimp, HootSuite, etc.), so I will be closing my CC account in a few minutes. But, before I go, I wanted to post one final exasperated comment (among many).   I have been a customer since 2013 -- nine years. Since 2019 alone, I have posted re: nine different topics -- all changes, almost always unannounced, that ConstantContact inflicted upon its customers and refused to reverse despite vehement customer protests, and none of which was ever addressed with anything other than B.S. These changes include:   1.) Inability to disable MFA   2.) The forced switch to far inferior third generation HTML editor   3.) The inability to copy legacy emails   4.) The forced switch to a far inferior image editing tool   5.) The appearance of unwanted horizontal lines between blocks of content   Every single one of these ConstantContact blunders was foisted upon its customers without our feedback or permission, and has attracted MANY additional customer complaints in addition to mine. This particular thread alone, about the inability to disable MFA, has attracted 137 comments (all negative) and counting. Yet absolutely no meaningful action has been taken since the issue was raised more than a year ago. This and every other issue raised by customers has been utterly ignored by ConstantContact.    When will CC apply even a tiny grain of common sense to these issues and provide genuine customer service (instead of condescending lip service) and recognize that it makes no difference if something is the supposedly "industry standard" if your customers HATE IT and/or find it unworkable???   A company that doesn't value its customers is doomed to fail.   My only consolation is that, after the way we've all been treated, it will be satisfying to watch this slow-motion train wreck play out as ConstantContact stumbles toward its inevitable failure as a company.   My only regret is that I didn't leave ConstantContact it sooner. Unfortunately, being a reasonable person, I foolishly thought ConstantContact might eventually take these concerns seriously. But ConstantContact is the least responsive and most arrogant company I've ever dealt with. So it's adios and good riddance. ... View more

I count more than 80 negative comments on this since the original post. We don't need MFA. We don't want MFA. How many customers need to complain about this obviously extremely unpopular "feature" before we get some action? ... View more

I agree with others are saying. We didn't ask for MFA logins this and it is EXTREMELY ANNOYING, especially because receiving a text is the only option. I don't want any texts from CC -- ever, for any reason. It's an invasion of privacy. It is the responsibility of each user to make sure their password is secure. So stop playing the "nanny state." This is an insult to those of us who properly manage our security. If someone doesn't protect their password, that's their problem.    And please stop adding unrequested "features" to CC. In my experience, they almost always make your product worse. Please provide an MFA login opt out option -- or I might soon need to opt out of CC altogether. ... View more

It appears that the copy function has been restored to emails created using the Gen2 editor. Of course, the copy feature should have never been disabled in the first place. Even so, I would like to offer a sincere THANK YOU! to those at Constant Contact who listened to the outcry from their customers to reverse that decision. And thanks to the many other customers who also took the time to post comments objecting to the copy function being disabled. Apparently, if enough of us raise our voices with logical arguments, we can be heard.   Now let's just hope the restoration of the copy feature is permanent. Thanks again! ... View more

JohnL0430,  I wish you were right, but it doesn't look like it. I still don't see a copy option, at least on my dashboard. ... View more

Nick S. of Constant Contact writes:   "I appreciate you coming to the Community to voice your feedback. I understand how this feature would benefit the work you are trying to accomplish. Our product teams are developing a road map for new features to be implemented in the future and really appreciate feedback and concerns like this. I will make sure this feedback is attached to your account and I encourage you to share any other ideas or concerns with us. "   Thanks for the platitudes/corporate line, but here's a bold, crazy idea from a 12-year CC power user: How about leaving the 2nd Gen email editor alone until AFTER those features are added to the 3rd Gen email editor?   Your customers can't wait for some glorious day when the Gen3 editor might actually meets our needs. While you are "appreciating our concern" and "making sure to pass along our feedback," we still need to send emails. And let's face it. The stripped down Gen3 editor lacks essential features, such as the ability to tweak the HTML without losing the benefits of drag and drop editing.  CC can yammer on about why the change to Gen3 is such a good thing, helps with compliance, blah, blah, blah. But, as the many comments on this forum demonstrate, we're not buying it. Your customers still want and need the features available in Gen2. And we need those capabilities NOW, not when (if ever) you have finished developing your "road map."   Frankly, given the outcry about this (are you listening, CC?), the only "road map" many of your customers will follow is the one that takes us to a different provider. ... View more

If you shrewdly copied some legacy Gen 2 emails in advance of CC taking away the copy feature Oct. 1, the other shoe has dropped. I just got a popup telling me that the Gen 2 email editor itself is going away Nov. 2. The incredibly lame Gen 3 email editor will be the only option.   Hey CC, saying that you can duplicate Gen 2 emails in Gen 3 doesn't make it so.  Gen 3 is so lacking in basic features that I can't even begin to duplicate my Gen 2 emails. Your customers aren't stupid, although you treat us like we are. That great sucking sound you hear is former CC customers rushing to sign up with other email marketing providers that actually care about their customers. Enjoy your plunge in users and revenue. ... View more

If you are looking for ConstantContact alternatives that have an email editor that combines the convenience of drag-and-drop editing AND the ability to edit the underlying HTML code (unlike CC's very limited Gen 3 editor), look for an editor that has this symbol in the editing tabs: <> Some that have it include. You can also search for  YouTube videos that show how the editors work for various email marketing platforms, to see if they have that capability. Most other email marketing platforms also have a free trial so you can experiment with their email editors before you commit. We have been testing several other platforms since CC issued its decree about a month ago about eliminating the ability to copy Gen 2 emails, so we can find a better, more customer-friendly email marketing provider. Of course, the painfully obvious solution would be for ConstantContact to simply LISTEN TO ITS CUSTOMERS and reverse its arbitrary, shortsighted decision to eliminate the ability to copy emails created in the Gen 2 editor. However, because pleas about other issues have also fallen upon deaf ears over the years, I wouldn't hold my breath. So, after 12 years, CC will lose us as a customer, and undoubtedly many more like us. Good luck to all in your searches for better providers. ... View more

Please listen to the flood of complaints from your customers about the bad decision to "retire" the ability to copy Gen 2 emails. Because if you think you're getting a backlash now, JUST WAIT until Oct. 1 when those who haven't been paying attention suddenly realize they can't copy their old emails.   It wouldn't be so bad if the Gen 3 editor was an improvement, BUT IT'S NOT. The Gen 3 editor was obviously created for the lowest common denominator -- those with little or no email design and/or HTML coding skills. That's fine. Some users need that. But y our more sophisticated customers MUST MUST MUST have an alternative email editor with HTML editing capabilities -- or your product is utterly useless.   And please don't suggest suing the "Advanced" editor. That requires the entire email to be written in HTML. Nope. I still want drag and drop functionality for 90 percent of what I do; I only need HTML for formatting adjustments. So you only have the two extremes, Gen 3 and Advanced. It's like a choice between kindergarten and a PhD program. How about something in between like, say, oh, I don't know, the  Gen 2 editor???   Finally, let me echo what others have said: As if the COVID-19 pandemic wasn't bad enough, now you are taking away crucial functionality from one of your customers' most important marketing tools? You are staggeringly insensitive and out of touch with the realities of small business. ... View more

Dear ConstantContact "leadership."   So you are "retiring" 2GE copying Oct. 1, eh? I would contend that your customers would all be better off if YOU were the ones who would "retire."   Your arbitrary decision to eliminate the ability to copy Gen 2 emails is terrible. You can justify it all you want (better for mobile, blah, blah, blah), but some of us aren't concerned about that. We have years invested in our current email styles and templates, including customized HTML that already works fine on mobile devices, but now you expect us to rebuild all of those emails for no reason? All you have done is created a huge amount of unnecessary work for your customers.   In addition, you have given us a whopping ONE MONTH to shift to Gen 3?! It shouldn't happen at all but, seriously, ONE MONTH?! Have you ever actually talked with someone who runs a small business? That's not even remotely enough time for such a big change. UNACCEPTABLE.   By the way, I have tried Gen 3 and it SUCKS. In particular, the inability to edit the HTML is a HUGE FAIL. I previously tried replicating my current emails in Gen 3 and it is NOT POSSIBLE without HTML editing capabilities. As usual, you have made the product worse for the same $$$ (although I am sure we will soon see a price increase for the "upgrade" to Gen 3.) No one asked for this. Please consider your terrible, arrogant, ignorant decision.   Of course, I am sure I am wasting my breath. The same thing happened a year or so ago when you arbitrarily took away the old photo editor -- also on short notice -- causing all kinds of headaches and extra work for your customers. You obviously don't gave a **bleep** about us as long as we keep paying your monthly fees. That's why I am Googling "ConstantContact alternatives" as we speak:  ... View more

Come on, ConstantContact! It's been more than a year since this was brought up and we are still experiencing this today. Please stop passing the buck to Outlook.  This is clearly a ConstantContact issue that needs to be resolved by ConstantContact. Other emails don't have this issue in Outlook, so it is obviously a CC issue. Can someone pay attention to this? Please??? ... View more

same issue ... View more

I 100 percent agree. The new photo editor is terrible. It is literally unusable. First of all, for cropping, it has fewer standardized formats than the previous version. What happened to the useful formats like 4x6, 5x7, 8x10, etc.? But even if it had those formats, cropping is not saved. I have tried multiple times and different login sessions, and it just won't save images that have been cropped. Now I have to edit all my photos before uploading them, which takes much longer. *** THIS IS AN EPIC FAIL. ***   Please, Constant Contact, go back to the old photo editor, which was actually quite easy to use and actually worked. As far as I can tell, this "upgrade" simply created a different user interface with no real improvements. In fact, it has FEWER useful features than before. Form over function. It is utterly useless. ... View more

I 100 percent agree. The new photo editor is terrible. It is literally unusable. First of all, for cropping, it has fewer standardized formats than the previous version. What happened to the useful formats like 4x6, 5x7, 8x10, etc.? But even if it had those formats, cropping is not saved. I have tried multiple times and different login sessions, and it just won't save images that have been cropped. Now I have to edit all my photos before uploading them, which takes much longer. *** THIS IS AN EPIC FAIL. ***   Please, Constant Contact, go back to the old photo editor, which was actually quite easy to use and actually worked. As far as I can tell, this "upgrade" simply created a different user interface with no real improvements. In fact, it has FEWER useful features than before. Form over function. It is utterly useless. ... View more

I 100 percent agree. The new photo editor is terrible. It is literally unusable. First of all, for cropping, it has fewer standardized formats than the previous version. What happened to the useful formats like 4x6, 5x7, 8x10, etc.? But even if it had those formats, cropping is not saved. I have tried multiple times and different login sessions, and it just won't save images that have been cropped. Now I have to edit all my photos before uploading them, which takes much longer. *** THIS IS AN EPIC FAIL. *** Please, Constant Contact, go back to the old photo editor, which was actually quite easy to use and actually worked. As far as I can tell, this "upgrade" simply created a different user interface with no real improvements. In fact, it has FEWER useful features than before. Form over function. It is utterly useless. ... View more