After years of being forced to tolerate ConstantContact's total lack of respect for its customers and their concerns, I am terminating this "service" today. This is not a hollow threat. I have already signed up for superior products and services (MailChimp, HootSuite, etc.), so I will be closing my CC account in a few minutes. But, before I go, I wanted to post one final exasperated comment (among many).
I have been a customer since 2013 -- nine years. Since 2019 alone, I have posted re: nine different topics -- all changes, almost always unannounced, that ConstantContact inflicted upon its customers and refused to reverse despite vehement customer protests, and none of which was ever addressed with anything other than B.S. These changes include:
1.) Inability to disable MFA
2.) The forced switch to far inferior third generation HTML editor
3.) The inability to copy legacy emails
4.) The forced switch to a far inferior image editing tool
5.) The appearance of unwanted horizontal lines between blocks of content
Every single one of these ConstantContact blunders was foisted upon its customers without our feedback or permission, and has attracted MANY additional customer complaints in addition to mine. This particular thread alone, about the inability to disable MFA, has attracted 137 comments (all negative) and counting. Yet absolutely no meaningful action has been taken since the issue was raised more than a year ago. This and every other issue raised by customers has been utterly ignored by ConstantContact.
When will CC apply even a tiny grain of common sense to these issues and provide genuine customer service (instead of condescending lip service) and recognize that it makes no difference if something is the supposedly "industry standard" if your customers HATE IT and/or find it unworkable???
A company that doesn't value its customers is doomed to fail.
My only consolation is that, after the way we've all been treated, it will be satisfying to watch this slow-motion train wreck play out as ConstantContact stumbles toward its inevitable failure as a company.
My only regret is that I didn't leave ConstantContact it sooner. Unfortunately, being a reasonable person, I foolishly thought ConstantContact might eventually take these concerns seriously. But ConstantContact is the least responsive and most arrogant company I've ever dealt with. So it's adios and good riddance.
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