About Rob_L

Hi @UAECHAPTERI    While there isn't a way to compartmentalize a single account this way, it sounds like you may be a good candidate for our partner program. This would allow for multiple accounts to be contained under one umbrella partnership, so each member would have their own account, and the partner manager would be able to easily access each individual account. You can find out more information about our partner program here: https://www.constantcontact.com/partners   Thanks for using Constant Contact, Rob L. ... View more

Hi @SimonS1851    Constant Contact does not currently and has not in the past provided plans that included a complimentary number of contacts for free. We have in the past provided complimentary accounts to some non-profits under programs like our Cares4Kids program. If you can private message me the info of your previous company, I would be happy to look into what plan they may have been a part of, and see if there is something I can do to assist you. Just click my name above this post and select "Send a Message".   Thanks, Rob L. ... View more

Hi @WomenofPG    I'm happy to say that our developers are working on a new landing page designer. We plan to begin releasing it in the next few months. We will continue to develop and add new features over time. Is there anything specific that you are looking for that I can suggest to our developers?   Thank you for using Constant Contact! Rob L. ... View more

Hello @LeeAnnB69    Thank you for your feedback. I am hoping that you can answer a few follow-up questions to help us make improvements. Can you elaborate on what you mean when you say that we "promote weake easily hacked passwords". Currently we only have a few limitations on passwords, requiring at least six characters that can be any standard keyboard character, with the notable exception being the open and close carats (< and >). We have an FAQ with this information located here. If there is another site that says otherwise, please let me know and I will look into having it updated.   As far as our email servers go, customers are not assigned to individual servers, and mail is sent out from the next available mail server. In addition our test emails send from a different set of servers from scheduled mail. If you have something showing that one of our servers may be blacklisted, could you please send it to us as a response to this post? If we missed something, our developers will work to address it as urgently as possible.   As far as our chat system goes, do you have any specific feedback on ways we can improve the chat system? We would love to know what we're doing wrong so we can make changes to improve the system.   Thank you for using Constant Contact, Rob L. ... View more

Hi @DeltaPRC    Thanks for the feedback! I'm sorry that you were experiencing that defect. The image did not attach so I cannot see exactly what was happening, but I will pass the information along to our developers nonetheless. If you see this message, we would appreciate it if you can try to share the image again. The Help Forums have a function to upload and embed an image in a post, which can be found here:     Thanks, Rob L. ... View more

Hi @dariusm17    I apologize for any confusion that our system caused. Our trials don't require any credit card info to be input. What steps led to a page that was asking for credit card information? I'd like to take a look myself and see if there's a way that we could improve the experience and make it clearer in the future.   Thanks! Rob L. ... View more

Hi @RJardin   I would suggest that you check out our RSVP action blocks if you haven't already. They allow you to set up a time for an event, and then your contacts can RSVP by clicking an Yes or No, and then add the event to their calendar. You can find out more information in the FAQ located here.   Thanks for using Constant Contact, Rob L. ... View more

Hi @DebraI972   Thanks for the great feedback. I agree that it can be more difficult then it should be to find the resend options on a Survey Invitation. I'm going to open this ticket up for voting so we can continue collecting similar feedback from our customers.   Thanks! Rob L. ... View more

Hi @HenrietteR   Thanks for your great feedback. I can absolutely understand how it would be helpful to have those contacts that have already completed a series re-queue when a new email is added to the end of the series. I'm going to bring this feedback back to our design team and open this topic up for voting so other customers have the opportunity to second your feedback.   Thank, Rob L. ... View more

Hi @ZacharyT56   Thank you for your feedback. Just to clarify, where in the system would you like these options? Are you referring to our email campaigns in general or the RSVP block specifically or something else?   Thanks, Rob L. ... View more

Hi @DebB737   Thanks for the feedback! I am going to bring this to our engineering team. I think that you are not the only organization that would benefit from more options for security questions, so I am going to open this up for voting as well.   Have a great day! Rob L. ... View more

 Hi @LisaT65   Thanks for the glowing feedback! We're happy to hear that you're happy, and we strive each day to provide world-class customer service and to continue making updates and adding features that empower you and your organization to be successful! Let us know if you have any ideas for anything you feel might be helpful.   Thanks and have a wonderful day! -Rob L. ... View more