Hi Amber, Thanks for trying to explain Suspended emails but the formal CC explanation is extremely confusing and really not much help at all as evidenced by the large number of posts that continue to ask for clarity. I'm hoping you can answer a few questions I continue to struggle with. If Suspended email address are supposedly Non-Existent email addresses then why would I see an email address in my account show as Suspended without ever having been in the Non-Existent category first? If an email address is on a 15 day hold and a send attempt is made, does that start the 15 day hold all over again from the date of the new send attempt or will the hold continue to expire 15 days from its original hold date? In reality, if an email address is Non-Existent, than even after 15 days it still shouldnt exist. However, I've seen many instances of valid email addresses being classified as Non-Existent and then work the next time a campaing is sent. So really, whats the point of the Suspended hold? Is there any way to opt out of Suspended classifications as I trust my own judgement on what to do with bounces better than a faulty algorithm? At some point CC places Suspended email addresses on indefinite hold but never communicates that new classification and as such we spend unwarranted time trying to decipher the validity of email addresses within the Suspended category. Are they on a 15 day hold or are they on an indefinate hold? There's no way to tell. As such its impossible to manage Suspendeds logically. The only solution given to us is to delete all the Suspended emails from our accounts and risk wiping out our contact list based on erroneous information from CC.
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