That's a ridiculous solution. I tested it out and it worked, but the extra steps needed to just remove a contact without unsubscribing them is silly. CC is assuming users are incapable of making correct choices. I'm sure you have reports showing that it may have been an issue in the past but as an ecommerce manager, I know that the majority of the mistakes that users make are issues with the way a website is structured and it's content that dont lead the user to the correct path. Instead of making the process more cumbersome by forcing the tagging of contacts that one wants to "remove" a better option would be to give both a remove and unsubscribe option as you previously did with better definitions and a verification pop-up as the safe guard. I think if CC nomenclature was more standardized and clear then removing and accidentally re-adding contacts would be less of an issue. As an example, with the new UI, within the Contacts area if I select one or more contacts and hit "Delete" your saying that I am actually unsubscribing them. However, you say that if I tag them first and then hit "Delete" from within a tag list I'm "removing" them and not unsubscribing them. And then within Bounce Management, "remove" now has the definition of "unsubscribe". Shouldn't "Delete", Remove" and Unsubscribe" have some common meaning across CC contact management processes?
... View more
