Hi - I know it seems backward. But while the number of recipients using plain text email may be small (and perhaps even declining for all I know), they are not non-existent. And they are fiercely loyal to the format! People who choose to read in plain text are committed to it for some pretty serious and personal reasons. So I don't think we're going to convince them to stop using it. That's why I think it's important for CC to bring back support of the plain text editor. We discovered how important it was to our audience when we recently switched one of our daily emails to use a newer template. We got complaints. We can't be the only ones. Has anyone else had this same experience? Would anyone else like to see this feature return to the editor? I just got off a support chat to find out how we might have access to the plain text version editor with new templates. Apparently it no longer exists. We took one of our daily newsletters and recently moved it into a new campaign template in order to make it more usable on mobile devices. We had been using one of our old campaign templates that we'd been using for years, and it was not mobile friendly. So we were happy to move the campaign to a newer template. Unfortunately, after several recipient complaints we found that the plain text versions of our emails were simply not usable at all. The quote from one recipient was, "if you can't find a way to fix this I will unfortunately have no choice but to unsubscribe because in my email program I only read plain text emails." And now we can't fix that problem at all. I understand the number of people using plain text format may be declining. But that doesn't mean they don't exist. And do I want to lose even 1% of my list due to this sudden lack of support of the format by CC? No I do not. Not even 1%. Not even 0.5%. We can't be the only ones who counted on that part of the editor, nor can we be the only ones who care not to lose any contacts from our lists over it. Thanks, Bill
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