About Aaron_H

Hello @user8906016,   The team that handles those list reviews are going to be the ones that you need to talk to.  You can reach them at the time and phone numbers listed here, that link also includes international numbers if necessary. If you're still unable to reach them today, you can send an email to social_support(at)constantcontact(dot)com with your username, and the best phone number to reach you at, and we will attempt to connect you with them. ... View more

Hello @ToastmastersD55,   We'll continue tracking requests of course.  Even when you upload separate pages to create the images, you can still link each of those images to the same original document.  So you could have 5 pictures in a row (one for each page) and still have each page link to the original 5-page pdf, for example.  Once you've inserted one of the images, just use the link option, and choose 'document link'.  Then you can choose any document from your library.  Our system can handle up to a 5MB PDF.  Unfortunately, there is not a way around the hassle of having to create so many separate PDFs at this time. ... View more

Hello @BHOOCMedia,   It's best to export this content in general before closing the account, but given everything going on right now we can absolutely help out.  I'll have an email sent to the address on file for your account with an export of all of your contact information.  This can only be sent to the primary contact on file. ... View more

Hello @MMIC,   Sending emails to, and from the same address will often trigger spoofing warnings.  Ironically this means that sending emails to yourself, is often the least effective way of testing spam-boxes, as your own inbox security programs will often recognize that you did not actually send that email.  There are a few ways around this though.  The most effective solution for yourself and all of your contacts, would be to publish a dkim key, and set up self-authentication.  You can find a walkthrough of that here.   While we can continue trying to troubleshoot through our forum, this is sometimes a more complicate procedure, and it may be more timely for you to contact our Deliverability specialists in the Account Review Department at any of the numbers listed here. ... View more

Hello @QuinnW16,   As mentioned by Frankie, you can upload contacts to have them unsubscribed, which would exclude them from all future mailings.  If you're trying to temporarily exclude them, then that is something you would need to either make a new list, or a segment for currently.  We do have some feature requests in to make temporary exclusions easier in the future as well. ... View more

Hello @ShaareEmeth,   I've seen something similar to what you're describing when emails are forwarded.  When you forward an email it can cause some unexpected changes to the coding of the email, which can cause colors to bleed out of one box, and into the background color.  I took a look at your last few emails though, and I do see that a number of them did have different background colors, including shades of green and gray.  If you go to the 'design' tab on an email while editing it, you should see the 'outer background color' as an option to change.  If that's not working, and you're not forwarding the emails, I would suggest getting a screenshot of the email with the incorrect colors, and sending it to us directly at social_support(at)constantcontact(dot)com so that we can take a closer look at what's going wrong. ... View more

Hello @CT-SmallBusinesses,   We're aware of the issue you're describing, and working on a fix currently.  Until then, there is a work-around that should get you the information you need.  Go back to your event dashboard, and you should see a 'reporting' tab, directly above the green/gray circle, next to the word 'dashboard'.  In that reporting section, you can export a full report, or run a custom report if you want to change what information is view-able.  I'll track you as one of the people experiencing this problem. ... View more

Hello @SeanB206,   Thank you for bringing this to the community!  Each text-link, button, or image can only go to a single target.  So the short answer to your question is "no".  If you split the image into multiple different images, then you could have different image blocks linked separately, but you'd have to be careful with how and where you were cropping the images, to make sure that there weren't any display issues on mobile devices. ... View more

Hello @JoeF7543,   Overall I think it looks pretty good.  You've followed a lot of the best practices, such as linking the logo at the top to your website, and keeping the email clear and specific.  There are a few things that could be improved on that I saw.  In a few places you use just an underline to draw attention to a word.  However, your links are also underlined, with no change in the color.  This makes it difficult to tell what actually is, or is not a link.  Other than that though, I think you're doing a great job! ... View more

Hello @PorterW5,   There isn't currently a way of adding non-breaking spaces using our interface.  It is possible to copy and paste them from a platform that does generate them, and they should function as expected in most instances.  This is however highly recommended against.  The spacing created will often cause unexpected display issues when viewing on significantly smaller or larger screens, and especially on mobile devices.  We do have a custom code editor to allow you to bypass our normal templates, and work solely in the html.  When creating a campaign, instead of choosing one of our standard templates, you should see 'custom code' in the upper right corner. ... View more

Hello @JamesFarley,   I'm happy to take a look at those for you!   1:  Looks good overall.  The colors are obviously very July Specific, so you'd want to make those more specific for your company if you're building a long-term template.  It does seem to be missing a good call-to-action right at the start, but that's not too uncommon with holiday emails.  This one definitely feels the most like a 'newsletter'.   2: Short, sweet, and to the point.  It starts off with an obvious call to action right after your logo, which is perfect.  I will say that on a larger screen, the pure black and white coloring is a little underwhelming though.  Mixing in more of the green or blue from your logo into the divider, border, or background color, could really help personalize the template, while also making it a little bit more appealing without distracting people from what's important.   3: This one had a lot more to cover than the others, but it looks like your'e still doing a good job keeping a brief description at the top.  The colors feel better than the previous one, and it seems to match your website better as well.  I noticed that your website had a lot of wood textures on it, so you might want to use the wooden plank background, and then just be sure that the yellows match the yellow from your website exactly (It's pretty close already.)   Ultimately, I'd say I like the general layout and content design of the first email the best, but there's elements of the other two, especially the first block from the second email, and colors of the third, that could take it to the next level if you combined them. ... View more

Hello @WillardS2,   I'd love to critique your campaign, however I'm afraid the wrong link might have been shared.  It seems that you might have grabbed the link from the top of your page, which would only work to open your email for someone who was currently logged into your account.  You can find instructions on how to get a shareable URL here. ... View more

Hello @JannaR7,   Thank you for sharing your feedback with us!  I know that our design team is actively working on improving the segments feature, and feedback like this can help guide our design team to know exactly what it is you're looking for.  We're aware that switching back and forth between the two editors is not ideal, and we're hoping to update the new editor to be usable in all instances, so that there's no reason to even want to switch to the older program. I do know that when creating a segment, you can choose specific contact details for that segment.  So you could create a segment that only includes people in a certain zip-code, or company for example.  You can also use custom fields for this.  Is there a specific tag combination that you are unable to recreate in your segments? ... View more

Hello @CMSM,   Thank you for pointing out that missing delete button.  I've added in a new feature request to make those test campaigns removable.  There's a number of changes going on with our integrations, and I would expect to see a number of improvements and changes in the near future.  I hope that for now you can ignore the campaign, but I'm personally confident that you'll have full functionality to delete that as we roll out other parts of the integration. ... View more

Hello @NicoleG2317,   Yes, the 'Did Not Open' report will include anyone who did not open the email, regardless of the reason.  So bounces will absolutely show up on there.  Most 'unsubscribed' contacts will actually not show up there, because they generally open the email to get access to the 'unsubscribe' link at the bottom of your campaign. ... View more

Hello @Kari-AnnR5,   Most email clients do not support embedded videos, even if you could include the custom html.  The coding necessary to play the video directly in the email is often considered to be a security threat, which is why all of our video blocks actually create an image place-holder, which then links back to another source.  We don't currently have an integration with Bomb Bomb specifically, however if they can provide you with a link for the video, you could link any image or button to open the video outside of the email client. ... View more

Hello @WhitneyM77,   I took a look at your forms, and something doesn't look quite right.  The coding looks like it's either a modified version of our forms, or an older version that didn't get updated properly.  I'm also seeing a few questions on the forms, like " What is your favorite thing about living in Arizona?" that don't align with any of your custom fields, so they shouldn't even be available to ask as a question.  My personal suggestion would be to double check exactly what plugin you're using for those forms, and if it's ours consider removing, and then re-adding the newest version of our plugin.  If that still doesn't work, please give us a call at any of these numbers, and we'll get one of our advanced technical agents to take a look at the forms.   ... View more

Hello @CAStrawberry,   Thank you for coming to the community!  Your sign-up forms do not have to be necessarily outward facing for you to use them to fix this issue.  If you go to the 'sign-up forms' tab at the top of your account, and then go down to 'landing pages and more' that will let you create a sign-up form that you can send out internally via URL.  That form is only accessible to people who have the link, so you can just provide it to the personnel who need to be added and lost or deleted the original email.   If that doesn't work, it may be best to talk to our Account Review team about other alternatives.  You can reach them directly at the numbers listed here.   ... View more

Hello @BradH350,   When you hit reply in an email client, that email client is what actually chooses what pieces of code are over-written, and which are left alone.  There's no consistent methodology, so making the outcome consistent is nearly impossible.  If you try sending yourself this test in several different email clients, and respond from all of them, I'm fairly certain that you'll see different changes from all of them, and some may very well have different containers to keep background colors from bleeding over like you're seeing. ... View more

Hello @SharonS41,   Thank you for bringing your question to the community!  We know that there can be some very valuable content within your Constant Contact account, and for security reasons, our system will always log you out after it detects that you are not using the page.  Most browsers however do have the option to save your login information, so re-opening the page should allow a speedy login, and that automatic log-out should not be happening while you're actively working.   Is this logout happening more often than you expected, or is it timing out while you're working?     ... View more

Hello @DavidA719,   The tool is designed to work by updating a database inside your constant contact account, or by integrating directly with a Point of sale system.  It seems that if you're sending out coupons for others, it would be difficult to get them proper access to your account, and I doubt they would want to grant you the needed access to their point of sale system.  In short, it's possible to make this work, but it would require a lot of trust and cooperation between the two groups, and is likely only viable if they are planning on repeatedly doing the same kinds of advertisements in the future. ... View more

Hello @ToastmastersD55,   This thread was originally about cancelling an A/B test email that had already started.  We have implemented that feature at least, and you can find a full walkthrough for that process here.   We do also have a feature request to allow people to change or modify the A/B schedule. Currently that isn't an option, but if you cancel the A/B test, you could then manually create a list of just the contacts that hadn't received the email yet, and send a campaign to them manually.  It's a bit of extra work just to send an email earlier, but it's at least possible if changing that schedule is important.   ... View more

Hello @michelles1307,   We've had some reports of images edits not showing sporadically, when changed from within the campaign.  We're working on some solutions, but for the time being there is a workaround at least.  Save the campaign you've been working on, then go to the 'library' tab at the top of the screen.  This will take you to your general library, and from there you can click on the  name of any image, and then go to 'Image Editor' in the lower left side of the image details.   Saving there should bypass the issue we've been tracking, and then you can go back to your campaign and insert the images as usual.  I'm tracking that your account was effected by this issue as well so we can work on finding a solution faster.   ... View more