Hello @DotM4,   Yes, it's still possible to see all reporting on one of your survey invitations, though it's currently still using an older system, so I can see how it would be harder to find.  On your survey page, open the Survey Invitations: Then click on the name of the invite you want to open.  This should show you when it was sent out, as well as which lists it was sent to near the top of the page next to "List Selection". On that page you should also see the open-rate, as well as the other statistics. If you click any of the blue numbers on that page, you'll see a reporting page more similar to what you see in your other emails.  You can change your view along the left to instead see who opened it, who clicked a link, which addresses bounced, etc. ... View more

Hello @KaroleighC,   That's a great question.  I agree that I wish anchor links could be added back in, and I'm sorry that it's not something that's happened already.  We are still tracking requests that we add those types of links into our newest editor.  However, I can say that a number of major email clients, especially those on smartphones, do not officially support anchor links. With email providers themselves moving away from supporting those type of links, it becomes more and more difficult to code and implement something that looks good on modern machines and email clients.  I know that's not a solution, but I hope it helps to understand one of the reasons that our solution is taking longer to implement. ... View more

Hello @Mary LindsayW-302872209,   When you change your authenticated address, there's a number of change that have to happen throughout our system to accommodate that new authentication.  Any changes require about 24 hours to take effect, and during that time you would be unable to send a live-campaign, and your test emails would not be delivered.  It sounds like you had shortened it correctly, and just hadn't waited the 24 hours for the system to update with your changes so you could send your test.  I hope that helps! ... View more

Hello @JayA494,   That's a great request, but that's not currently an option.  Bounces can change somewhat drastically from one campaign to the next, especially if you're sending to people who temporarily disabled their email for a vacation, or if someone was using a server that was going through updates, or simply having connectivity issues.  A 'bounce' is just a report that one specific email didn't go through, and isn't always an indication that the address is just completely wrong.  That's why the reporting for now is still only showing on a campaign by campaign basis. ... View more

Hello @KeithN3,   The 'Awaiting confirmation' status means that they either you had 'confirmed opt-in' turned on, or the contact had previously unsubscribed and you sent them the resubscription email.  If someone does not respond to one of those two emails, it's generally considered the same as them opting out, or at least choosing to not opt back in.  If they fill out any integrated sign-up form with their information again, it should automatically resend a re-subscription request.  Otherwise, you would need to have an email from them, explicitly stating that they want to receive your future emails.  If you get that email from them, you can manually verify them through our Account Review Team. ... View more

Hello @NazrinT,   That's a great question!  There isn't a way to edit the 'thank you' page that is shown when someone uses that inline form, however you can absolutely control what kind of welcome email they are sent.  In the form settings you can control which lists contacts are added to once they sign-up through that form.  After that you can either set up your Welcome Email to thank them, or if you have email plus you can create a List-Join Series to thank them. ... View more

Hello @LisaC28,   Thank you for coming to the community with your suggestion!  The old report was not removed, though you're correct that it's no longer the default click report.  If you open that click report again, you can click the drop-down menu in the upper right corner that says 'clicks'.  From that menu choose 'Links' and you should see the click-through reporting sorted by links just like the old default click-through report. ... View more

Hello @AmyC102,   Thank you for that suggestion!  The option to view which links were clicked on is still available.  After opening the click report in the way you're accustomed to, you should see a drop-down menu in the upper right corner that says 'clicks'.  If you open that drop-down, and change it to 'Links' you should see the report that provides the information you're asking for. ... View more

Hello @BrendaM23,   Thank you for bringing your concern to the community page.  I'm sorry for the confusion caused by that reporting page.  When you delete a contact from the bounce report screen, they will be removed from your contacts page, but stay on the bounce report.  That report is simply a historical report that shows which contacts bounced when you sent that email.  If you delete them from there, the contacts will not be sent any of your future campaigns, and they will not show up on future reports.     ... View more

Hello @DettaD,   Thank you for bringing this error to our attention.  I'm very sorry for the confusion caused by that inconsistent reporting.  We're aware that there are a number of issues just like what you're describing, and we're currently working on a fix for the issue as well.  I'll add your account to the list of affected accounts.  None of the data has been lost, it's just a reporting error that can and will be fixed. ... View more

Hello @DavidM72879,   That's a great question!  When the autoresponder tries to send to someone, it checks one more time to make sure that they aren't unsubscribed, and that they are still in the same list.  If you remove a contact from all of the lists associated with that autoresponder, they will stop receiving the campaigns that were queued for them. ... View more

Hello @Piercobeekeeping,   Thank you for coming to the community with your question!  I did visit your website and I see why you might want to limit the size of that sign-up widget.  I spoke with our advanced technical team and they said that it appears that the footer section you have that code in is a full-width section.  Depending on the coding you have available, they said it would be best to create a table inside your footer, which would allow you to control the width of this sign-up form, as well as anything you choose to put in the footer later.       ... View more

 Hello @ISPTSA-News,   Thank you for coming to the community with your questions!  I'm not seeing other reports of those links not tracking correctly, but we'd be happy to look into it further and figure out why that reporting seems inaccurate.  If you send an email to social_support(at)constantcontact(dot)com with your username, and the email that has the incorrect reporting, we'll help as best we can.   ... View more

Hello @LeighS52,   The most likely cause of that would be that you do not have documented permission to email some of those contacts.  If you have confirmed opt-in turned on, then contacts who have not opted in yet can show in the list, however they are not counted as 'active' contacts, and your emails will not go to those contacts.  Furthermore if they signed up through an event, they may have not checked the 'send me emails' checkbox.  This would leave them in your account, but they would not be active and could not be sent to. You can see both the "Awaiting Confirmation" and the "No Permissions Set" categories on the left side of your contacts page, slightly below the "Active" contacts list.     ... View more

Hello @ConnorJ57,   I can absolutely get you added to the feature request for google fonts.  We do provide full color control of the fonts, using either a classic color-wheel, or you can use the hex-code for the color you want.  We also have a walkthrough with screenshots showing to format the text.  The 'color' button you're looking for is the A with an underline, as seen below.   ... View more

Hello @KenW8,   I'm sorry for the ongoing issues you've been having with uploading those documents.  We have gotten a few similar reports, and are working on a correction.  We have found a few workaround that seem to be fairly effective though.  One of the more common causes of that error seems to be related to the layering of the original PDF.  In your PDF editor you could try using the 'flatten' options, which should both reduce the overall size of the PDF, as well as allow it to upload through our system.  Most third-party PDF compression tools will also flatten the PDF when compressing it, so if your preferred editor is unable to flatten it for you, finding a general PDF compressor should let you get around that issue. If you would like, you could also email us your PDF, your username, and a reference to this post, and we can take a look at what else might be preventing that upload.  Just send that email to social_support(at)constantcontact(dot)com if you're unable to get that compressed PDF to upload.   ... View more

Hello @JulieL34,   Thank you for bringing your concerns to the community.  Those links you're referring to are all created by third party programs, and even in custom HTML emails that issues is not always fixed by styling.  For now though, there is a workaround.  If you insert that date, physical address, or other information as a web-page link, you can link to the symbol # instead of a URL, and then format your text to look like normal text.  The vast majority of those third-party programs will see that link coding, and ignore it in their algorithms, and the # symbol tells the link that it shouldn't go anywhere or be clickable.     ... View more

Hello @DeniseS829,   I've reached out to that team and let them know what was going on.  I'm very sorry about the connection issues we've had with you, but you should have an email follow-up from that team in the near future to allow you to reschedule.  For future reference if you do contact our support team directly during your scheduled time, we should be able to get you transferred to the correct agent for your call.  You can reach our general support at the numbers and times listed here.     ... View more

Hello @Old.Colony,   That's a great question!  Facebook's group pages are a bit different than their business pages, and one of the biggest restrictions for a group page, is that they don't have access to third-party integrations (like ours).  This means that our social share, and Facebook sign-up forms won't work on that group page, however you can still manually post sign-up forms and your email campaigns.  You can create a Landing Page sign-up form, and share that URL to your facebook group.  To share you campaigns to that page, you can manually copy and paste the Campaign Share URL into a normal facebook post on that page.     ... View more

Hello @ChampionP,   Thanks for that great tip!  It looks like the original poster is using a our new editor, which doesn't include that HTML button, which would prevent pasting that coding in.  For anyone using the legacy editor this is a great method though!  We're also tracking requests to add a block-copying feature to our new editor as well. ... View more

Hello @BoneC   Considering that you've just started trying to use one of our templates, your disappointment is absolutely understandable.  When working with a template you're essentially trading the complete control you had before, for ease of use and some pre-designed qualities.  We're still absolutely tracking requests such as this, and I'll add your request to the others that have already been mentioned in this thread.  I'm sorry that our current templates don't currently meet the needs for your vision of your campaign.     ... View more

Hello @BrendaM37,   Thank you for the feedback!  That's exactly the kind of information we need to be able to pass on to our design team, so that they know what kind of features people are wanting and needing.  I'm adding your comments to both of those requests now!  If you have any other advice on how we can improve the product, please feel free to let us know!   ... View more

Hello @DeannaM178,   Thank you for bringing us your feedback.  I'm adding your account to the feature request, as was done for the previous messages on this forum.  I do apologize that we don't currently have any internal workarounds or programs to make this easier for you. ... View more

Hello @MattD2338,   That link is definitely linking directly to one of our error pages.  We'd love to help figure out what went wrong. Can you share with us how you came across this link?  We'll need some information like what email client you were using, and when the campaign was sent.  It would also help to know where the link was supposed to go, and if this happened to multiple people, or multiple links within the same email.   ... View more

Hello @KarenM589,   Thank you for coming into the community!  I'm very sorry for the hassle you've been having with this repeated un-subscription.  We do have a relatively small list of people who are unsubscribed from all constant contact accounts by default, but this is only done by explicit request from the email address that is being globally unsubscribed.  The other more common reason that this might occur, is if you use your email-clients forward email button, it's possible that the recipients of your forwarded emails may be unsubscribing you.  If you send us an email with your username, and the email address that is being repeatedly unsubscribed, we can look into it further for you.  Just send that email to social_support(at)constantcontact(dot)com and we'll be happy to help figure out what's going wrong.   ... View more