About Aaron_H

Hello @ToastmastersD55,   We'll continue tracking requests of course.  Even when you upload separate pages to create the images, you can still link each of those images to the same original document.  So you could have 5 pictures in a row (one for each page) and still have each page link to the original 5-page pdf, for example.  Once you've inserted one of the images, just use the link option, and choose 'document link'.  Then you can choose any document from your library.  Our system can handle up to a 5MB PDF.  Unfortunately, there is not a way around the hassle of having to create so many separate PDFs at this time. ... View more

Hello @MMIC,   Sending emails to, and from the same address will often trigger spoofing warnings.  Ironically this means that sending emails to yourself, is often the least effective way of testing spam-boxes, as your own inbox security programs will often recognize that you did not actually send that email.  There are a few ways around this though.  The most effective solution for yourself and all of your contacts, would be to publish a dkim key, and set up self-authentication.  You can find a walkthrough of that here.   While we can continue trying to troubleshoot through our forum, this is sometimes a more complicate procedure, and it may be more timely for you to contact our Deliverability specialists in the Account Review Department at any of the numbers listed here. ... View more

Hello @user120701,   I'm sorry our current solution doesn't work.  If you do need the text to be fully clickable, then the only workaround would be to put the entire html string into a custom field, and use the custom code editor.  For this the custom field would need to include all of the html for that link, and be a total of less than 250 characters.  I'm sorry that there's not a better solution for you currently, but we'll continue tracking this requests and passing this need along to our design team. ... View more

Hello @QuinnW16,   As mentioned by Frankie, you can upload contacts to have them unsubscribed, which would exclude them from all future mailings.  If you're trying to temporarily exclude them, then that is something you would need to either make a new list, or a segment for currently.  We do have some feature requests in to make temporary exclusions easier in the future as well. ... View more

Hello @ShaareEmeth,   I've seen something similar to what you're describing when emails are forwarded.  When you forward an email it can cause some unexpected changes to the coding of the email, which can cause colors to bleed out of one box, and into the background color.  I took a look at your last few emails though, and I do see that a number of them did have different background colors, including shades of green and gray.  If you go to the 'design' tab on an email while editing it, you should see the 'outer background color' as an option to change.  If that's not working, and you're not forwarding the emails, I would suggest getting a screenshot of the email with the incorrect colors, and sending it to us directly at social_support(at)constantcontact(dot)com so that we can take a closer look at what's going wrong. ... View more

Hello @SeanB206,   Thank you for bringing this to the community!  Each text-link, button, or image can only go to a single target.  So the short answer to your question is "no".  If you split the image into multiple different images, then you could have different image blocks linked separately, but you'd have to be careful with how and where you were cropping the images, to make sure that there weren't any display issues on mobile devices. ... View more

Hello @PorterW5,   There isn't currently a way of adding non-breaking spaces using our interface.  It is possible to copy and paste them from a platform that does generate them, and they should function as expected in most instances.  This is however highly recommended against.  The spacing created will often cause unexpected display issues when viewing on significantly smaller or larger screens, and especially on mobile devices.  We do have a custom code editor to allow you to bypass our normal templates, and work solely in the html.  When creating a campaign, instead of choosing one of our standard templates, you should see 'custom code' in the upper right corner. ... View more

Hello @CMSM,   Thank you for pointing out that missing delete button.  I've added in a new feature request to make those test campaigns removable.  There's a number of changes going on with our integrations, and I would expect to see a number of improvements and changes in the near future.  I hope that for now you can ignore the campaign, but I'm personally confident that you'll have full functionality to delete that as we roll out other parts of the integration. ... View more

Hello @GlennN7,   Those are both feature requests we're currently tracking.  I'm adding you to the list of people requesting them.  If you think of anything else that could make our RSVP blocks (or anything else) better, please feel free to let us know!   ... View more

Hello @NicoleG2317,   Yes, the 'Did Not Open' report will include anyone who did not open the email, regardless of the reason.  So bounces will absolutely show up on there.  Most 'unsubscribed' contacts will actually not show up there, because they generally open the email to get access to the 'unsubscribe' link at the bottom of your campaign. ... View more

Hello @CAStrawberry,   Thank you for coming to the community!  Your sign-up forms do not have to be necessarily outward facing for you to use them to fix this issue.  If you go to the 'sign-up forms' tab at the top of your account, and then go down to 'landing pages and more' that will let you create a sign-up form that you can send out internally via URL.  That form is only accessible to people who have the link, so you can just provide it to the personnel who need to be added and lost or deleted the original email.   If that doesn't work, it may be best to talk to our Account Review team about other alternatives.  You can reach them directly at the numbers listed here.   ... View more

Hello @Top.of.the.Hill,   Thank you for the feedback, I'm passing that along to our design team now.  It does look like what you're looking for is essentially a CRM tool.  Our email marketing system can integrate with a number of CRMs, to share the email-able contacts back and forth between them, but it admittedly does not have the features necessary to truly replace any of them, and was not intended for counting or tracking anything other than the email side of your organization, and information relevant to those emails.  I can absolutely see how those tools are useful and even needed by you, and I'm sorry it's simply not a product we currently provide. ... View more

Hello @Top.of.the.Hill, I'm sorry for the inconvenience caused by these changes.  I'll be happy to pass along your feedback to our design team, so that they're aware that this is something that some people are wanting back.  I do see in that feature request that the team is asking for information on why people are wanting this feature, so that we can make sure that we're meeting your needs.  If you can share with us here why you're needing to add contacts with no email address, I'll be happy to pass that on to our design team.  I see that you also emailed us, so if you prefer you can email us those reasons at social_support(at)constantcontact(dot)com.   As for the second request, I'm afraid that we do not handle any billing changes through the community, and I can not guarantee any refunds based off of a change to contact data unrelated to any of your email marketing campaigns.  You would need to contact our billing team directly at any of the contact numbers found here. ... View more

Hello @Top.of.the.Hill,   I'm sorry for the inconvenience with that.  There was a time that this workaround was viable, however system updates have closed that option. Although we're not planning to delete any contacts that do not have an email address from your account, you will see that we will be enforcing the email address requirement when you edit these contacts, or attempt to add new ones through any means going forward. We can see an overwhelming majority of customers adding contacts to the system with the purpose of sending email campaigns, and unfortunately mixing in contacts without email addresses were causing quite a bit confusion.  I can absolutely add you to the list of people requesting that we bring that feature back, however currently there is no method that should be allowing contacts to be added if they do not have an email address. ... View more

Hello @user53369,   Custom APIs can do just about anything relating to contacts. API could absolutely do a custom search for contacts who are not on a specific list, and then add those contacts to a new list, or manipulate them in some other way.  Segments just don't include 'not on a list' as one of their organization options. ... View more

Hello @BeverlyM126,   Thank you for coming to the community!  There's a few problems that can cause that link to show an error.  The most common is that the # symbol at the start of the link was left in place.  Make sure to delete that # symbol.  If the error is still occurring, make sure that you're using a supported web-browser.  I'm seeing some reports in our system of unsupported browsers preventing changes to the social-media side-bar.  Our supported browsers can be found here.     ... View more

Hello @JoyL09,   Thank you for coming to the community today!  Currently using their URL builder and tracking options are the only method of tracking those links from within our campaign.  I will absolutely add you to the list of people requesting that we find a more integrated solution though.   ... View more

Hello @SandyS374,   We do collect and use that information, but we do not sell it.  That information is viewable in your account, so that you can see reporting such as who has opened your emails, and we can compare raw data to show you how your open rate compares with others in the same industry.  It would not be possible for us to show you the reporting, engagement history, etc. if we did not collect and store that information.  Since this privacy policy is viewable to all of your contacts, it's intended to let them know that the data is being collected, but I assure you that it's for your reporting, not to be sold elsewhere.   ... View more

Hello @PFTNews,   Our older embed-code for landing pages did use that now deprecated version of captcha.  However our new inline forms are fully updated.  It's possible your site was never updated, and you continued using that older form.  In your account click 'Sign-up Forms' at the top of the page, and create a new in-line form there.   The old embed-code that was used before is actually no longer available within your account, so if that's what was on your site, I'm afraid that it had simply not been updated when our system went through it's update.  A walk-through of how to use our new sign-up forms can be found here.   ... View more

Hello @ASHLEYH775,   I'm sorry for the previous confusion on your question.  You are absolutely correct that there is currently a display issue on Explorer specifically.  I'm adding you to the list of people who are experiencing this problem.  Currently there is no workaround, other than to use another browser, or to use a classic inline form or landing page, instead of the pop-up form.   I'm also adding you to the feature requests to change the size of the pop-up form, as well as editing the confirmation thank-you.  You were previously unable to find those options because they do not yet exist.  If you have other ideas on how to improve the forms, please let us know, and we'll be happy to pass your feedback on to the developers.     ... View more