Hello @CMSM,   Thank you for pointing out that missing delete button.  I've added in a new feature request to make those test campaigns removable.  There's a number of changes going on with our integrations, and I would expect to see a number of improvements and changes in the near future.  I hope that for now you can ignore the campaign, but I'm personally confident that you'll have full functionality to delete that as we roll out other parts of the integration. ... View more

Hello @WilmingtonMontessori,   Thank you for bringing this to our attention!  We are aware that most mobile email clients will resize text and images to better fit that smaller screen.  The system is designed to work along-side those changes, but sometimes issues like what you're seeing in that image do happen.  We've found that  14 to 16px text is best for the email body and 22px text is good for headlines.  When using larger text, especially larger text with slightly longer words, you can end up with some unusual spacing issues.  Those line-breaks should only get inserted in the middle of a word, if the word itself at it's current size is too large to fit on a single line.  Unfortunately there's no way to predict what settings your recipients might have, so there's not a way to avoid this ahead of time, other than to keep those text sizes slightly smaller.   ... View more

Hello @SteveM25171,   I can absolutely track your request that we bring back this feature.  As mentioned previously though, us re-adding the feature will not help, until the various email clients also bring back the feature as well.  It does you no good to include anchor links which none of your recipients can use.  Until there is a change, best practices would be to use PDF downloads for your newsletters, or switch to a different format that does not require anchors.   ... View more

Hello @CarlosG5,   Our invoices are monthly, as you stated.  We do not have an annual invoice.  However we do of course provide payment receipts.  You can generate a payment receipt by going to your 'my account' page, and viewing your statements.  From there do a search for any activity around the time you made the payment.  Then click the button that says 'email' and choose 'payment' from the drop-down.  That will email the primary billing address the payment receipt.   You can also find a more in-depth walkthrough with screenshots by clicking here.  Just choose 'payment' instead of 'invoice' on the menus.     ... View more

Hello @KellyD087,   Our platform is web-based.  There shouldn't be a need to install any software to use the product, so there's nothing that needs to be uninstalled either.  What's the name of the program that you're attempting to uninstall?     ... View more

Hello @Bill_Treloar,   That's a great question!  There isn't a single place for you to find or compare that information.  If you export contacts, the file you download could show which list all of the contacts were on.  In most cases, this cross-referencing is unnecessary though.  When you send an email to multiple lists, we automatically remove duplicates, so we only send to each person once.  No matter how many lists they are on, they won't be getting duplicates. ... View more

Hello @VisitingAngelsGlendora,   I've gotten that back-up file started exporting for you too.  For other's who are viewing this, these forums aren't always consistently monitored, so sometimes these messages may be missed for a period of time. If you're ever in need of something like this more rapidly, please feel free to contact our support team for immediate assistance at the times and numbers listed here. ... View more

Hello @BethGipson,   I'm happy to say that we do have that feature currently.  In your event campaign you can set multiple fee types, and even limit the fees to only secondary registrants.  When someone adds a guest, they'll have to choose which ticket type (like member ticket, or non-member ticket). You can see some screenshots in the event payment walkthrough we have here. ... View more

Hello @NCCAH,   I can absolutely understand why you would want to sort that reporting.  We do currently have a feature request in to have that feature added, and I've added you to the list of people requesting that.  We're always looking for ways to improve the system, so if you have any other suggests for future features, please let us know! ... View more

Hello @tcob,   We do have a feature request in to make fonts more customizable, and to improve the formatting to increase the consistency across devices.  Ultimately each device can read the coding differently, and some devices will simply have a different display than others, sometimes with unfortunate results.  Putting extra coding in to ensure that consistency can sometimes lead to too much HTML in the background, which can cause even more extreme problems though.  We'll continue working on ways to improve consistency and add more font options, but ultimately if you're using a non-standard font, there's no guarantee that it will display the way you want in all email clients. ... View more

Hello @CarlD848, We're always working on improving parts of our system, though of course all improvements take time.  If you can tell us what was causing the problem with your import, I'll be happy to track your feedback and pass the fix along to our design team, so that they know what needs to be done in the future.   ... View more

Hello @KarenEberD,   Thank you for pointing that out!  It looks like that link was to a help article that is now outdated.  The process is still possible though, and the updated link can be found here. I updated the link above as well.   ... View more

Hello @LisaF480,   I've seen a few other cases similar to this being reported.  Since that is an integration we no longer offer, troubleshooting them can be somewhat problematic, but if you send us the information listed above we'll look into it as best we can.  I do know however that at this time both of our payment options deduct the processing fee before depositing to your account.  So in your example you would see a $48.25 deposit.  You'd have to check with the payment processor directly for their reporting information, but I would be very surprised if they did not have a reporting option to show you how much was deducted for processing fees over time.   ... View more

Hello @JustineB60,   You're correct that the mention of them bouncing as 'non-existent' is not the only way that people can be put onto that list.  Any bounces of non-existent or undeliverable can adversely affect your sending reputation, so those bounces are the primary reason that we suspend accounts.  They can also on occasion be suspended by request from the email address holder, or their domain, though this is relatively uncommon.  Requested suspensions are also the only kind we can not remove easily for you when you contact us directly, though the process usually takes a matter of a few minutes on the phone, not several days.   We do not suspend after a single bounce, however since the suspension is a global setting, it does sometimes appear that that they were only sent once, because the other bounces were happening in other accounts.   I hope that helps understand that part of the process a little more.  I do see how the suspension process could be especially problematic with the confirmed opt-in turned on, and I'm passing your ideas on to our design team, hopefully we can find a way that works well for you and other's like you, without adversely affecting your send histories and landing your other emails into spam-boxes.   ... View more

Hello @ToddH40,   Welcome to Constant Contact!  Sorry for the confusion so far, but we can definitely help you copy that old campaign.  From the same menu where you downloaded it, instead choose the 'copy' option.  This will create an exact duplicate in your account, that you can just rename, and then edit what needs to be edited.  We don't support re-uploading entire campaigns at this time, so that copy option is going to be the only way to re-use what you've already created.  We have a full walkthrough with screenshots here.   ... View more

Hello @RanaeA6,   We can definitely help you get that information.  In your account click the name in the upper right corner and go to 'my account'.  From there you can click 'view statements' and then choose what time-frame you want to look at.  We have a full walkthrough with screenshots to assist if you click here. ... View more

Hello @cynthia21,   That's going to depend some on when you deactivated.  We do periodically need to remove information from our primary servers, which means that some cancelled accounts may not be able to be reactivated with the same information.  If you log into your old account, and it still has any valid information, it will give you a 'reactivate' option to purchase a new plan and restore the saved data.  You can also call our billing team directly and they can check to see if that account can be reactivated or not for you.   ... View more

Hello @MatthewC458,   The system is designed to re-arrange text and images logically (as you mentioned) to fit the smaller screens on mobile devices.  In some cases that of course can happen on PCs with smaller screens, or when someone is using a client that only shows the email on a smaller portion of the screen.  It shouldn't be re-arranging it differently than what you saw on the phone though, so that's definitely something we'd like to take a look at.  Screenshots of the issue, and preferably some information about what email client they are using, and what operating system they are on would be perfect!  Just send that to social_support(at)constantcontact(dot)com with a reference to this post, and we'll be happy to help get to the bottom of what's going. ... View more

Hello @WindwardLifeCare,   I can definitely see why having an accurate list of the walk-ins would be important.  Currently once the event is 'closed' then it is not possible to add additional registrants.  Unless you set the event to close early though, you should be able to add people right up until the end of the event itself, so you could have a registration form on a mobile-device for people to register as they arrive in the future.   ... View more

Hello @CaseyH91,   We'll be happy to help as best we can.  I do need a little bit more information about what went wrong though.  Please email us with what webinar you signed up for, the name, date, and time would be perfect!  Just send that to social_support(at)constantcontact(dot)com along with a reference to this post, and we'll be happy to look into it for you.  If you happen to have any confirmation emails, you could forward one of those to us as well and that should make things much easier to track down. ... View more

Hello @JamesD912,   We'll be happy to help figure out the best way to get the look you're wanting!  There's a few options that could work, depending on what your already created 'event page' looks like, and what you're wanting to use our system for.  If your event page contains a full sign-up or RSVP form on it, you would probably want to just include some of the images and information in a normal Email Campaign, and then include an RSVP, or a Register Now button, that links back to the form you created elsewhere.  If you happened to use EventBrite, we have an integration that would make that easier for you as well.   If you're using our event tool for the Registration Form, that can make things a bit more tricky for using third-party integrations.  I would in general say that you'd want to convert your other event page into a PDF or a PNG image, and then use that as an image in our systems landing page.   If you share more information about what you've already created, and your end goal, we'll be happy to help find a more specific solution for you!   ... View more

Hello @CS_Parks,   That's a great idea!  Currently the only way to combine surveys is through combining the Excel sheets, exactly as you said.  I can absolutely add a feature request for us to make it possible to merge identical surveys in our system.  Luckily since this isn't part of a process you're planning, in the future you can at least share the survey link again rather than needing to split the survey results up.   ... View more

Hello @KellyS63,   Thank you for bringing your question to the community!  You can see instructions on how to update your credit card information here.  If you need to completely remove your credit card instead of replacing it with a new card, you would need to contact our billing department directly.  They can be reached at the hours and numbers listed here.   ... View more

Hello @INCOSE-CC,   Thank you for bringing this to our attention!  I can absolutely see why that subject-line would be more than a little unacceptable.  I do see from the subject that it wasn't the direct email that was sent out, it was our message letting you know that the email had been sent.  Sometimes special characters (like apostrophes or any foreign characters) can cause some unusual problems, similar to what you've posted.  The good news, is that in the vast majority of cases, those extra characters aren't visible when viewed on a standard email client, as they are caused by various other automated systems misreading the subject-line. If you open your account, and send yourself a test email of that campaign (either at your work address, or a home address) do you still see the same added characters?  If not, then you can rest assured that your clients did not see the extra characters either.  If you're still seeing it on the test email, please forward the campaign name and a reference to this post, to us at social_support(at)constantcontact(dot)com and we'll look into exactly what's breaking that subject line.   ... View more

Hello @TVBS,   That's a great question!  If your contacts have opted-out by clicking the 'unsubscribe' button in one of your campaigns, then they are automatically removed from all lists, and placed into a special set of records specifically for us to simply keep track of who has unsubscribed.  You can effectively ignore them for sending future campaigns.  Luckily the unsubscribe and opt-out laws are relatively universal, so we're able to easily automate that process for you.   The GDPR aspect is slightly more complicated, and I'm afraid that there isn't a single 'right' answer.  If you have contacts who reside in the EU, and they did not grant you that express permission, then you may be obligated to remove them from your lists manually.  I'm afraid that it's a grey area, that we can't really offer any kind of blanket advice on.  I would check with your local legal team if you're confused, or of course you can delete them manually to be safe. ... View more

Hello @Marisa_M,   I'm seeing a small number of other's reporting a similar issue, and our Advanced Technical team is currently investigating it further.  I'm adding the information you've given us here to their reports, as well as requested that we contact you once we find a permanent solution.  It seems like the system issue may not be affecting all download-types, so you may be able to correct it by switching to .jpeg, or even .pdf, and then converting it to your desired format after downloading.  The only other workaround at the moment is to use a screenshot instead of a downloaded image. Rendering in your email is based entirely off of the email client you're reading the email in.  Some email clients do not support web-fonts, or do not support specific fonts.  It's unfortunately not just based on what's in your computer, it's based on what the email client you're using is allowed to display.   ... View more

Hello @peppers,   Thank you for bringing this to the community!  We don't currently have an integration that does that, but I can absolutely add it as a feature request for the future.  We're working on a number of integrations at the moment, and we're always wanting to know more of what people are wanting.  If you have any other suggestions for us, please do share and we'll be happy to pass them along to our Design Team.   ... View more