About Aaron_H

Aaron_H · ‎03-21-2019

Hello @JohnB289, If they're now suddenly bouncing as non-existent, then it's possible that their old accounts simply were removed, or shut-down. Suspended addresses though are generally best handled by contacting our deliverability team directly. They'll be able to help you figure out what's wrong, and get those addresses unsuspended if necessary.

Aaron_H · ‎03-21-2019

Hello @BradH350, When you hit reply in an email client, that email client is what actually chooses what pieces of code are over-written, and which are left alone. There's no consistent methodology, so making the outcome consistent is nearly impossible. If you try sending yourself this test in several different email clients, and respond from all of them, I'm fairly certain that you'll see different changes from all of them, and some may very well have different containers to keep background colors from bleeding over like you're seeing.

Aaron_H · ‎03-21-2019

Hello @PamP84, Yes, you were perfectly clear, thank you! If you go to your main campaigns page, you can click the 'more' button to the right of any sent campaign. In that 'more' menu there will be a 'share' option. That will give you a short-link that you can put anywhere, including another campaign. This only works with sent campaigns though, so if you haven't sent the email that you want to link to, you'll need to send it to a list. Generally we recommend creating a list of just yourself, so that it's been officially 'sent' but it doesn't end up spamming any of your contacts. I hope that helps!

Aaron_H · ‎03-21-2019

Hello @DianneH10861, Suspended addresses are slightly different than non-existent or undeliverable. If something bounces as non-existent, that means that most likely there is a typo in it, somewhere before the @ sign. This happens quite frequently honestly, even when filling out a sign-up form, typos just happen. If you're getting bounces as 'undeliverable' to a yahoo address, that's a bit more uncommon. Undeliverable means that the server didn't respond, or doesn't exist. So that usually means that there's a typo in that domain name, or their servers were down. @yaho.con would be an example of some of the things that might cause that. At first glance, it might seem right, but a missing letter, or an n instead of an m can certainly break the email address.

Aaron_H · ‎03-21-2019

Hello @LillyS025, We can't tell you how to run your business obviously. If they've already signed a contract, then I wouldn't expect that you're under any kind of obligation to add additional discounts that they received after signing a contract. Just like you can't take a sales-receipt and a coupon back to a grocery store and get a discount on things you've already purchased. Personally I would simply explain to them that they already received a discount as a courtesy from the agent who worked with them on their original set-up. Most people are relatively understanding, especially if they've already received a discount, but there will also always be people who ask for more discounts than they should rightly receive, even after they've made deposits or signed contracts.

Aaron_H · ‎03-21-2019

Hello @SharonS41, Thank you for bringing your question to the community! We know that there can be some very valuable content within your Constant Contact account, and for security reasons, our system will always log you out after it detects that you are not using the page. Most browsers however do have the option to save your login information, so re-opening the page should allow a speedy login, and that automatic log-out should not be happening while you're actively working. Is this logout happening more often than you expected, or is it timing out while you're working?

Aaron_H · ‎03-21-2019

Hello @LisaK8890, Welcome to the community! I'm afraid I'm not entirely certain what you're referring to either. Most campaigns created through us can be copied, and then modified, or be sent out unmodified again to any of your contacts. If you're referring to one of our integrations, most of those run through third-parties, so some of them you would have to re-create, or copy on our partners' interface. What kind of advertisement specifically are you trying to re-use?

Aaron_H · ‎03-21-2019

Hello @SKSF, There are a few things that could lead to what you're describing. The most common, is that the page is timing out. If you stay on the 'add contacts' page for too long, sometimes it will time out, and for security reasons you'll be unable to continue. There are also some security programs which might be interfering with our connection, and preventing additions to that secure page. For both of those problems, simply adding the contacts 10 at a time, should resolve the problem. If you have a larger list, it may be easier to instead put the contacts into an excel or CSV file, and then upload the file all at once, rather than group by group.

Aaron_H · ‎03-21-2019

Hello @LillyS025, Thank you for bringing your question to the community! We can't really tell you how you 'should' handle your discount policy, but generally speaking if they find the coupon before they've actually made a payment, they can apply the coupon when paying. Whether they've gotten a quote doesn't seem like it should change whether or not they can apply a specific discount, but I'm sure there are exceptions to that generalization. To better answer your question, I'd need to know a little bit more about what exactly it is that you are selling, and when/how those contacts are getting the coupons. What's part of the 'quote' system that you're using is making applying that coupon difficult, or questionable?

Aaron_H · ‎03-14-2019

Hello @FredP39, Thank you for bringing this to the community! I do see a few reports of some pop-up blockers, or other anti-adware type programs interfering with our image editor. I've also seen a few reports of the edited images not showing immediately if your browser 'cached' the older image. In general, switching to another support browser should resolve either of those problems. If that doesn't work, it might be best to call us at the numbers listed here. This is the kind of troubleshooting that might be very specific to your computer and settings, so talking with you directly would likely be more efficient.

Aaron_H · ‎03-14-2019

Hello @DanB8398, I did a quick look at your contacts, and I agree with you. I'm not seeing anything that should cause that much of a discrepancy. I'd like to look into this further to figure it out for you though. Just send us an email with which campaign specifically didn't send to the full list, and we can do some investigation on this side. Send the email to social_support(at)constantcontact(dot)com.

Aaron_H · ‎03-14-2019

Hello @GeorgeF318, Even the most mobile responsive template can still have occasional display issues depending on the content. For example, particularly large text can end up taking up too much space, or being pushed down to other lines. Images can display too large, or too small, etc. We'd be happy to help get that fixed, so that you can have the look you're wanting. If you have some more specific examples of what's wrong, we can certainly take a look for you though.

Aaron_H · ‎01-31-2019

Hello @DavidA719, You were correct, all landing pages use the same page title, which is what shows on Facebook. Everything from your account will show the same information. There is only one workaround I can think of right now. If you were to host inline sign-up forms on your own webpage(s), you should be able to create your own page titles. This would also help drive more traffic towards your website, which can have it's own advantages. I'm also adding your account to the list of people requesting that we add this as a feature for our landing pages in the future. If you have any other suggestions, of course feel free to let us know! We're always looking for ways of improving the system.

Aaron_H · ‎01-31-2019

Hello @MJM44, I'm sorry for the confusion that may have been caused by some of the previous communications. Our support does not consider this issue to be resolved either. It was passed on to a more advanced technical team for further research, because frankly what happened to you is extremely rare, and currently unexplained. We recognize that something went quite wrong, and we're doing everything we can to track down exactly what happened and why. I understand why this kind of error is a deal-breaker for you, but we will still continue to track down what happened, and use that information to ensure that this does not happen to any other users in the future. I'm sorry that we could not provide you the service that you were expecting.

Aaron_H · ‎01-31-2019

Hello @DavidA719, The tool is designed to work by updating a database inside your constant contact account, or by integrating directly with a Point of sale system. It seems that if you're sending out coupons for others, it would be difficult to get them proper access to your account, and I doubt they would want to grant you the needed access to their point of sale system. In short, it's possible to make this work, but it would require a lot of trust and cooperation between the two groups, and is likely only viable if they are planning on repeatedly doing the same kinds of advertisements in the future.

Aaron_H · ‎01-31-2019

Hello @BillW742, I'm sorry, but we are unable to make any changes to your billing through a public forum such as this. If you contact us directly, I'm sure that our billing team can get this resolved for you quickly. Please contact them at the numbers listed here.

Aaron_H · ‎01-25-2019

Hello @Etta, That's somewhat unusual. I'm not seeing other reports of the text just disappearing from those poll blocks, when there aren't any emojis present. I have seen a few cases where the text color has accidentally been set to match the background color. If you go to highlight the area where the question should be, do you see anything highlighted? If this is a new problem, we definitely want to get this looked into. Please send us an email at social_support(at)constantcontact(dot)com, along with your username, and the name of the campaign you're seeing this in. We'll get that passed on to our advanced technical team, and make sure that we track down what's going wrong here.

Aaron_H · ‎01-24-2019

Hello @MelissaB4585, Thank you for bringing your question to the community! I'm sorry to hear that the alt-text didn't work in this case, it's been effective in the few cases I've worked on this issue in the past. I'm afraid that your research was correct, and we do not have alternate options for creating a text-only version of these campaigns. The best alternative that I'm aware of, is you could create a second email with only text in it, that I believe should still be readable, then you can send that second email to only those contacts need text-only campaigns. In theory you could also create a custom-code email, that contains the elements necessary to work on most email clients, as well as function inside the screen reader that you're suggesting, however we do not have any additional support for screen-reader compatibility to determine what exactly in that specific screen reader is causing it to not be able to read the alt-text. If you have any other information about what's happening exactly with that screen reader, or any workarounds you find, we'd love to hear them so that we have more information to share in the future if others face the same issues.

Aaron_H · ‎01-22-2019

Hello @DurkS3, I'll be happy to give some feedback! At first glance, the email appears great. The branding is easy to read, everything seems linked, and the website and email match perfectly. It's also just aesthetically pleasing, which is harder to achieve since there's no defined 'right' method. There are a couple of things that I think could be improved on though. First, I noticed that there's no real 'call to action' at the start of the email, and the website for this client of yours doesn't have an easy way for someone to contact them with site information. I would recommend starting most of these types of emails off with some kind of button or written contact information, to direct people to either your client, or your contact information. The steps forward may be more obvious for someone on your regular list, but having links or contact info easily accessible is great for anyone that is temporarily out of office, or simply needs a refresher. The second possible improvement, is that your email is currently just one large image. Some email clients do not immediately load images, so anyone using one of those clients would see none of the information you're trying to share, unless they specifically tried to download the images. It would be better to have a small amount of information in actual written text format, and follow that text with that larger flyer. You don't need a huge amount of text, just enough to tell them what's in the email, and give them a reason to download the flyer that you worked so hard on.

Aaron_H · ‎01-22-2019

Hello @UtahD, Thank you for that feedback! We're always looking for ways of improving the system, and I can definitely see how better organizing that sign-up form could be beneficial. I'm adding that as a feature request for you now. If you think of any other ways we could improve the system, please feel free to let us know!

Aaron_H · ‎01-22-2019

Hello @DrewD9, Thank you for coming to the community today! While logged in, you can click here to get to the Plans and Pricing page, that should let you choose your plan. If that link doesn't work for you, please give our billing team a call at the numbers listed here. I'm sure they'll be happy to assist you over the phone.

Aaron_H · ‎01-22-2019

Hello @KarisM7, I'm very sorry for the hassle and confusion the sudden change to the image editor has caused. We do currently have a cropping feature, that should work the way you want it to work, though the process is slightly changed. Once you open the image editor, go to the 'transform' section. Once that is open, click on any one of the corners of the image, and drag inwards to change the border. Once you hit save, it should just keep whatever was inside the new image edges that you defined. We have gotten reports that some browsers are not showing the newly cropped image immediately. After cropping, you may need to refresh your page to see the changes. We've noticed that this is much more common when editing from directly inside a campaign, especially our legacy templates. If you go to your 'Library' tab from the top menu, that should ensure that your image saves correctly. If you're still having problems when editing from within the library tab, you may need to try a different browser. We are working as fast as we can to correct this issue, as well as a number of other issues that came up with the new image editor. If you run into something else, please do let us know, so we can make sure that we have a full and proper list of issues that we can get corrected.

Aaron_H · ‎01-17-2019

Hello @CameronS8, We've gotten that address unsuspended for you as well. For future reference, you may want to just email us directly at social_support(at)constantcontact(dot)com. We're happy to help, but these forums are publicly available, and some of your new trainees may not want their personal email addresses on a public forum.

Aaron_H · ‎01-17-2019

Hello @ToastmastersD55, This thread was originally about cancelling an A/B test email that had already started. We have implemented that feature at least, and you can find a full walkthrough for that process here. We do also have a feature request to allow people to change or modify the A/B schedule. Currently that isn't an option, but if you cancel the A/B test, you could then manually create a list of just the contacts that hadn't received the email yet, and send a campaign to them manually. It's a bit of extra work just to send an email earlier, but it's at least possible if changing that schedule is important.

Aaron_H · ‎01-15-2019

Hello @michelles1307, We've had some reports of images edits not showing sporadically, when changed from within the campaign. We're working on some solutions, but for the time being there is a workaround at least. Save the campaign you've been working on, then go to the 'library' tab at the top of the screen. This will take you to your general library, and from there you can click on the name of any image, and then go to 'Image Editor' in the lower left side of the image details. Saving there should bypass the issue we've been tracking, and then you can go back to your campaign and insert the images as usual. I'm tracking that your account was effected by this issue as well so we can work on finding a solution faster.

Aaron_H · ‎01-15-2019

Hello @NancyY, Welcome to the community! Any time you press the enter or return key on your keyboard it should just move the cursor down to the next line, but that should rarely be necessary. There are a few things that can cause the system to fail to re-size the text to fit your screen though. Most commonly this is caused by either an extremely long linked webpage, or some kind of website coding that was copy-pasted in by mistake. To avoid the issues with copy-pasting, generally your best option is to first paste your content into a program that is simple text, such as notepad. Then you can copy out of that program and paste into our system. If that doesn't seem to work, and you don't have any long links, it might be best to contact us directly at one of the numbers listed here. Then we can troubleshoot directly and track down exactly what is causing it.

Aaron_H · ‎01-15-2019

Hello @STMC, Thank you for that feedback as well! I'm adding you to the list of people requesting that we add more frame options. If you have any other problems with the new image editor, or requests for more features, please do let us know! We're currently actively seeking information to help us improve that new program.

Aaron_H · ‎01-15-2019

Hello @GeoffreyS1, Sorry for the confusion with this! Whenever you archive a new newsletter, it will appear at the top of the list of your archived newsletters. So this means that as you archive new newsletters, they'll just appear at the top, and push the others down as you go. The Archive by default is not going to ever show more than 100 campaigns. There isn't a way to add folders, or other organization options to our current archive, though I can absolutely add you to the feature request for that. Our design team does prioritize changes to the system based at least partially on how many people are requesting a feature, so the more that ask for this, the sooner more archiving options are likely to be available.

Aaron_H · ‎01-10-2019

Hello @BobbieO, We've gotten a small number of reports of the drop-down menus on that entire page being completely un-clickable for some users. It seems that switching to a different browser seems to resolve this issue the vast majority of the time. If you could please test switching to any other supported browser, that would help us troubleshoot. If that doesn't work just email us what browsers you've tested, and which contact you're attempting to edit. Send that to social_support(at)constantcontact(dot)com and we'll forward it on to our advanced technical team so we can track down the problem.

Aaron_H · ‎01-10-2019

Hello @HalimaR, The average pixel width of the header is 600 pixels, for all of the standard 'basic' templates. That's true of most of the other standard templates as well, though if you search for anything with the 'wide' tag those are 800 pixels. The height does not matter, as the block's height resizes automatically based off of the content. There are a few other exceptions, but that should be the same across the vast majority. Every image in the new editor is meant to be easily re-sizable though, so click the two-pointed arrow in the bottom corner of it, and dragging downwards, should make essentially 'any' image full-size, without significant distortion. The new editor is better at resizing images than the legacy editor, though it's admittedly less precise. We are always looking to implement further upgrades to the system. Some additions, like html access, have other implications which cause delays, or prevent us from enabling them easily for all customers. We won't release an update if we fully believe it will cause more harm than good, but we do take your feedback very seriously. I can honestly say that internally there's a lot of discussion throughout all levels of the organization about how best to give you the tools you want and need, while keeping the system as stable and reliable as possible.

About Aaron_H

Re: Emails delivered to Yahoo account display as S...

Re: Background Color when Forwarding Emails

Re: Multiple Pages in Email Format

Re: Emails delivered to Yahoo account display as S...

Re: Special Offers

Re: Logging Out

Re: Facebook integration

Re: not able to upload after ten entries

Re: Special Offers

Re: rotate image

Re: email sent to about half of the mailing list o...

Re: Phone / tablet view

Re: Landing Page title change on social media

Re: My Horrible Experience with Constant Contact

Re: Add a Trackable Coupon to an Email Created wit...

Re: CANCEL

Re: Poll Options Disappear When Check & Preview

Re: ADA issues

Re: Looking for Feedback

Re: Allow users sign up for multiple lists on one ...

Re: Page error

Re: Cannot Crop Photos

Re: Suspended Bounces

Re: Cancelling A/B test

Re: Layering text on an image

Re: Need line breaks or margin adjustment

Re: New Image Editor - Frames

Re: Why can't we maintain the "old" Newsletter Arc...

Re: Temporary Hold

Re: HTML in Third Generation Editor

Twitter Profile:
LinkedIn Profile:
Facebook Page: