Hello @LouiseS8,   We don't discuss account specific pricing on the forum, but in general our pricing options can be found here.  I do understand why you might want to move away from emails if they aren't working, but that's often the opposite of what you need.  Sending fewer emails guarantees that less people will see them, and makes it more likely that the majority of your emails are ignored.  Sending someone an email at least once a month keeps you in their memories, so when they are looking for something like your product they are more likely to come to you specifically. ... View more

Hello @TimothyF,   Thank you for that feedback!  Currently there is no way to add tables directly into a campaign.  Some common workarounds are to use a screenshot image of what you want instead, or using the 5-column layout to create the look that you're wanting in a more mobile-responsive format.    I'll add you to the list of people requesting this feature, but you can also vote for it yourself at this link. ... View more

Hello @JaneN22302,   Thank you for bringing your question to the community today!  I do know that the contact count will often not update at all when you choose to narrow it down, and if you are selecting multiple lists, it can sometimes count the same contacts multiple times.  This is just a display error though, the email will still send to the correct number of contacts once it narrows it down during the sending process. ... View more

Hello @BretH01,   Congratulations on your current open rates!  It's always admirable to strive to do better, but I must say that fighting for a 50% open rate average is a pretty rough struggle.  A number of your contacts may be viewing your emails in preview mode, or on systems that block our tracking codes.  It's also likely that some of them may just not be available for a period of time, whether they're on vacation, or just too busy to check all of their emails.  Considering how specific your target audience is, I'm quite impressed with reaching a 40% open rate.  Most professional services like job postings and job-search assistance have open rates of closer to about 16%, under half of yours.   Some of our current best practices can be found here.  I imagine that you're already following a large majority of those, but it might give you some ideas on the most impact-full aspects of marketing, to help you narrow down what you want to perfect. ... View more

Hello @WillardS2,   I'd love to critique your campaign, however I'm afraid the wrong link might have been shared.  It seems that you might have grabbed the link from the top of your page, which would only work to open your email for someone who was currently logged into your account.  You can find instructions on how to get a shareable URL here. ... View more

Hello @JimS233,   Inside our event tool, we have an option to email all registrants, and you can schedule those emails ahead of time.  You can also send emails out up to 30 days after the close of the event.  So in short, yes.  You can schedule emails to go to all registrants on the 3 days running up to the event, schedule and then other emails to go out in the days after the event.  We also include an automatic 'Thank you for registering' email which you can add additional text to.  Here's a quick walkthrough of the scheduling process . ... View more

Hello @LarryD650,   If the system does not show the email was sent, that means the contact was not on one of the lists that the email was scheduled to.  Whenever you send any email through our system it will go out to only the contacts on the lists that are selected, that should be the only reason that someone isn't even sent a campaign.  We assume that there are numerous times that you may want to send an email to a smaller list, so we have no way of knowing if contacts were placed in the correct lists or not.  I hope that helps! ... View more

Hello @JuliaS9969,   Thank you for bringing this to our attention.  I'm not seeing any current problems which might cause that kind of issue, but let's see what we can do to track down the problem.  The first step is to make sure you're using an updated version of one of our supported browsers.  You can find the full list of supported browsers here.  If the one you're using currently continues to have that problem, the second step to troubleshooting is try a second browser from that list.  Switching browsers is an easy way for us to rule out plugins or other add-ons as the cause. ... View more

Hello @MikeS642,   The preview option is usually unavailable either due to a pop-up blocker stopping the preview panel, or it will not display when certain required information is not completed.  Which leads us to the second question.   Your Facebook Ads do require a URL.  If you're doing a Lead-Ad, you will need a link to your privacy policy.  This can be a link to a PDF file hosted on our site, if you do not have a website of your own to host the document on.  Your other advertisements generally are intended to drive people to a specific place, like your website.  If you would rather drive them back to your Facebook page, you could just insert the URL for your Facebook Business page.  It's generally a better practice to drive traffic towards your website, but any URL will work. ... View more

Hello @SteveE5,   I've applied the same fix to your account for you, let us know if that doesn't fix the issue!   For everyone else experiencing this, if you run into it, of course you can message us here, but this is not a real-time support channel, so sometimes there can be delays, or missed posts.  If you call us us at any of the numbers listed here.  There are also online chat options available at the bottom of that page, for those who don't want to wait on hold.  The total process of getting this fixed should take only a few minutes in most cases. ... View more

Hello @JannaR7,   Thank you for sharing your feedback with us!  I know that our design team is actively working on improving the segments feature, and feedback like this can help guide our design team to know exactly what it is you're looking for.  We're aware that switching back and forth between the two editors is not ideal, and we're hoping to update the new editor to be usable in all instances, so that there's no reason to even want to switch to the older program. I do know that when creating a segment, you can choose specific contact details for that segment.  So you could create a segment that only includes people in a certain zip-code, or company for example.  You can also use custom fields for this.  Is there a specific tag combination that you are unable to recreate in your segments? ... View more

Hello @CMSM,   Thank you for pointing out that missing delete button.  I've added in a new feature request to make those test campaigns removable.  There's a number of changes going on with our integrations, and I would expect to see a number of improvements and changes in the near future.  I hope that for now you can ignore the campaign, but I'm personally confident that you'll have full functionality to delete that as we roll out other parts of the integration. ... View more

Hello @CarlosG5,   Our invoices are monthly, as you stated.  We do not have an annual invoice.  However we do of course provide payment receipts.  You can generate a payment receipt by going to your 'my account' page, and viewing your statements.  From there do a search for any activity around the time you made the payment.  Then click the button that says 'email' and choose 'payment' from the drop-down.  That will email the primary billing address the payment receipt.   You can also find a more in-depth walkthrough with screenshots by clicking here.  Just choose 'payment' instead of 'invoice' on the menus.     ... View more

Hello @KellyD087,   Our platform is web-based.  There shouldn't be a need to install any software to use the product, so there's nothing that needs to be uninstalled either.  What's the name of the program that you're attempting to uninstall?     ... View more

Hello @VisitingAngelsGlendora,   I've gotten that back-up file started exporting for you too.  For other's who are viewing this, these forums aren't always consistently monitored, so sometimes these messages may be missed for a period of time. If you're ever in need of something like this more rapidly, please feel free to contact our support team for immediate assistance at the times and numbers listed here. ... View more

Hello @BethGipson,   I'm happy to say that we do have that feature currently.  In your event campaign you can set multiple fee types, and even limit the fees to only secondary registrants.  When someone adds a guest, they'll have to choose which ticket type (like member ticket, or non-member ticket). You can see some screenshots in the event payment walkthrough we have here. ... View more

Hello @NCCAH,   I can absolutely understand why you would want to sort that reporting.  We do currently have a feature request in to have that feature added, and I've added you to the list of people requesting that.  We're always looking for ways to improve the system, so if you have any other suggests for future features, please let us know! ... View more

Hello @tcob,   We do have a feature request in to make fonts more customizable, and to improve the formatting to increase the consistency across devices.  Ultimately each device can read the coding differently, and some devices will simply have a different display than others, sometimes with unfortunate results.  Putting extra coding in to ensure that consistency can sometimes lead to too much HTML in the background, which can cause even more extreme problems though.  We'll continue working on ways to improve consistency and add more font options, but ultimately if you're using a non-standard font, there's no guarantee that it will display the way you want in all email clients. ... View more

Hello @CarlD848, We're always working on improving parts of our system, though of course all improvements take time.  If you can tell us what was causing the problem with your import, I'll be happy to track your feedback and pass the fix along to our design team, so that they know what needs to be done in the future.   ... View more

Hello @KarenEberD,   Thank you for pointing that out!  It looks like that link was to a help article that is now outdated.  The process is still possible though, and the updated link can be found here. I updated the link above as well.   ... View more

Hello @LisaF480,   I've seen a few other cases similar to this being reported.  Since that is an integration we no longer offer, troubleshooting them can be somewhat problematic, but if you send us the information listed above we'll look into it as best we can.  I do know however that at this time both of our payment options deduct the processing fee before depositing to your account.  So in your example you would see a $48.25 deposit.  You'd have to check with the payment processor directly for their reporting information, but I would be very surprised if they did not have a reporting option to show you how much was deducted for processing fees over time.   ... View more

Hello @JustineB60,   You're correct that the mention of them bouncing as 'non-existent' is not the only way that people can be put onto that list.  Any bounces of non-existent or undeliverable can adversely affect your sending reputation, so those bounces are the primary reason that we suspend accounts.  They can also on occasion be suspended by request from the email address holder, or their domain, though this is relatively uncommon.  Requested suspensions are also the only kind we can not remove easily for you when you contact us directly, though the process usually takes a matter of a few minutes on the phone, not several days.   We do not suspend after a single bounce, however since the suspension is a global setting, it does sometimes appear that that they were only sent once, because the other bounces were happening in other accounts.   I hope that helps understand that part of the process a little more.  I do see how the suspension process could be especially problematic with the confirmed opt-in turned on, and I'm passing your ideas on to our design team, hopefully we can find a way that works well for you and other's like you, without adversely affecting your send histories and landing your other emails into spam-boxes.   ... View more

Hello @ToddH40,   Welcome to Constant Contact!  Sorry for the confusion so far, but we can definitely help you copy that old campaign.  From the same menu where you downloaded it, instead choose the 'copy' option.  This will create an exact duplicate in your account, that you can just rename, and then edit what needs to be edited.  We don't support re-uploading entire campaigns at this time, so that copy option is going to be the only way to re-use what you've already created.  We have a full walkthrough with screenshots here.   ... View more