Hello @ToastmastersD55,   This thread was originally about cancelling an A/B test email that had already started.  We have implemented that feature at least, and you can find a full walkthrough for that process here.   We do also have a feature request to allow people to change or modify the A/B schedule. Currently that isn't an option, but if you cancel the A/B test, you could then manually create a list of just the contacts that hadn't received the email yet, and send a campaign to them manually.  It's a bit of extra work just to send an email earlier, but it's at least possible if changing that schedule is important.   ... View more

Hello @michelles1307,   We've had some reports of images edits not showing sporadically, when changed from within the campaign.  We're working on some solutions, but for the time being there is a workaround at least.  Save the campaign you've been working on, then go to the 'library' tab at the top of the screen.  This will take you to your general library, and from there you can click on the  name of any image, and then go to 'Image Editor' in the lower left side of the image details.   Saving there should bypass the issue we've been tracking, and then you can go back to your campaign and insert the images as usual.  I'm tracking that your account was effected by this issue as well so we can work on finding a solution faster.   ... View more

Hello @NancyY,   Welcome to the community!  Any time you press the enter or return key on your keyboard it should just move the cursor down to the next line, but that should rarely be necessary.  There are a few things that can cause the system to fail to re-size the text to fit your screen though.  Most commonly this is caused by either an extremely long linked webpage, or some kind of website coding that was copy-pasted in by mistake.   To avoid the issues with copy-pasting, generally your best option is to first paste your content into a program that is simple text, such as notepad.  Then you can copy out of that program and paste into our system.  If that doesn't seem to work, and you don't have any long links, it might be best to contact us directly at one of the numbers listed here.  Then we can troubleshoot directly and track down exactly what is causing it. ... View more

Hello @GeoffreyS1,   Sorry for the confusion with this!  Whenever you archive a new newsletter, it will appear at the top of the list of your archived newsletters.  So this means that as you archive new newsletters, they'll just appear at the top, and push the others down as you go.  The Archive by default is not going to ever show more than 100 campaigns.  There isn't a way to add folders, or other organization options to our current archive, though I can absolutely add you to the feature request for that.  Our design team does prioritize changes to the system based at least partially on how many people are requesting a feature, so the more that ask for this, the sooner more archiving options are likely to be available. ... View more

Hello @BobbieO,   We've gotten a small number of reports of the drop-down menus on that entire page being completely un-clickable for some users.  It seems that switching to a different browser seems to resolve this issue the vast majority of the time.  If you could please test switching to any other supported browser, that would help us troubleshoot.  If that doesn't work just email us what browsers you've tested, and which contact you're attempting to edit.  Send that to social_support(at)constantcontact(dot)com and we'll forward it on to our advanced technical team so we can track down the problem. ... View more

Hello @HalimaR,   The average pixel width of the header is 600 pixels, for all of the standard 'basic' templates.  That's true of most of the other standard templates as well, though if you search for anything with the 'wide' tag those are 800 pixels.  The height does not matter, as the block's height resizes automatically based off of the content.  There are a few other exceptions, but that should be the same across the vast majority. Every image in the new editor is meant to be easily re-sizable though, so click the two-pointed arrow in the bottom corner of it, and dragging downwards, should make essentially 'any' image full-size, without significant distortion.  The new editor is better at resizing images than the legacy editor, though it's admittedly less precise.   We are always looking to implement further upgrades to the system.  Some additions, like html access, have other implications which cause delays, or prevent us from enabling them easily for all customers.  We won't release an update if we fully believe it will cause more harm than good, but we do take your feedback very seriously.  I can honestly say that internally there's a lot of discussion throughout all levels of the organization about how best to give you the tools you want and need, while keeping the system as stable and reliable as possible. ... View more

Hello @AileenG73,   Thank you for the feedback.  We're currently working on expanding a number of our contact management options, especially the segmentation section.  At the moment, you are absolutely correct, there is no way to use tags when you have more than 10k contacts, you would have to create individual lists.  I'm adding you to the list of people requesting that we expand our tag feature to include those larger lists.  I'm sorry that there's no better workaround at the moment, other than creating a single list, or a segment, instead of being able to use Tags as intended. ... View more

Hello @EarlE9,   If you're going for a custom branded footer, you can also add almost any reasonable additional text that you would like.  This is usually used for adding disclaimer text, or other business specific information, but it can absolutely include a phone number. I have also seen occasions where people will manually add it after their company name.  So that when editing their footer info it says  Company name: (name)  |  (phone number) ... View more

Hello @JeannineA,   Thank you for bringing your question to us!  We're currently tracking an issue that is causing documents to freeze during that upload.  We haven't found a definitive cause, but it currently appears that in the majority of cases this is caused by something being mis-read in the PDFs layering.  Using your PDF editor to 'flatten' the pdf should fix that.  Alternately, if you don't have an editor that can flatten PDFs, most third party PDF compression programs will also flatten the document as part of their compression.   This is definitely not functioning as designed, and our support team would be more than happy to assist as well.  You can email us your username, and that PDF at social_support(at)constantcontact(dot)com and we can do it here, or if you need immediate assistance just give us a call at the numbers listed here.   ... View more

Hello @JessicaS9951.   I can definitely help with that, we're always looking for ways to make the system do more of what people need.  I'm adding you to the list of people requesting the ability to disable the captcha, and asking that you be contacted at the primary email address on your account if there are any updates to that request.   ... View more

Hello @Allview,   The 'resubscribe' button sends that email-address an automated email asking them if they would like to resubscribe.  They will stay in that 'awaiting confirmation' status until they click the Resubscribe link that was contained in that automated email.  If you have further questions about unsubscribed contacts, or if you believe that something went wrong with that resubscription email, please give our Account Review team a call, and I'm sure they'll be happy to assist you. Their contact information can be found here.   ... View more

Hello @ScienceFun,   Thank you for all of that feedback, that's exactly what we need to be able to pass on to our design team!   I've tracked your requests, though some of what your describing is admittedly the system not functioning as designed, and we have a few work-around options that might help in the mean-time.   The 'Layout' section in all newly created campaigns should have a layout for 5 column blocks, towards the bottom of the layouts.  If you're seeing only the 3 column layout, you may be using one of the first templates that we released in the new editor, creating a new one should resolve that.   The background color changing randomly is something we're currently tracking down, though it's sporadic, so we haven't found the exact cause yet.  If you click the 'gear' icon to the right of a block, you can then move over to the paint-can, and change the background color manually back to what it was.  Here's some screenshots to help find those buttons, so that you don't have to reload the whole campaign.   If you find something in the new editor, I believe that it's usually because either it's so niche that it's unlikely to be used in other templates (Like the school-bus template) or it's one more way of us testing something before putting it into a large number of other templates.  The more that various features are used, and/or broken, the more information the development team has to improve the system.   The image resize issue you've described seems to be far more common in the legacy templates, but it does seem to be just a display issue.  If you go to the 'library' tab from the top of your screen, and make your edits there before you insert the images into the campaign, that should prevent the issue from happening.  Editing in photoshop first of course guarantees a slightly higher quality image, so there's really nothing wrong with that either if you have the time for it.   For the very last one, I'm not actually seeing any other reports about that wrapped-around banner being broken. If you can email us with your username, and the campaign name that came out broken like that, we'd like to look into it further.  Just email that info to social_support(at)constantcontact(dot)com along with a reference to this post.   Thank you again for all of your help in tracking down these problems, and helping us make the system even better!   ... View more

Hello @wlord123,   I assure you, that you are no the only organization who has had a similar experience. While we of course will continue working with all email providers, it would be best to mention your displeasure with this feature directly to Google's support teams.  There are a few ways to ensure that your email makes it to people's inboxes, but the most effective by far is to have them add your 'from' email address to their actual contact list.  Gmail will often automatically remember people you've emailed frequently, so many users do not bother with adding companies to their contact lists.  If they do add you though, that should more effectively ensure that your emails do go to the inbox, rather than the Promotions tab. ... View more

Hello @PamB387,   Currently there isn't a way to move the image down to the middle of a section, and still have the text wrap around above and below it.  You could place the image to the right of the section, and use a spacer-block to center it, or you could create a new text-block part-way through the article, so that the 'top' of that section is actually just the start of the paragraph, rather than the top of the entire article.  Those are the only workaround I know of currently for you.  I hope that helps! ... View more

Hello @PaulineC89,   Thank you for that added information and the screenshots, I believe I see exactly what is happening here.  Some versions of outlook read html code differently than most other email clients.  This is rarely a problem, but one of the somewhat well documented errors with their code reading, is that sometimes it will have a 1 pixel line after some lines of code.   What that means is basically sometimes outlook will have a line after random objects, usually after an area with a differently colored background, or if you're in our legacy template after tables.  That line is actually just the background color showing through because the email editor is not displaying that section at quite the right size (just 1 pixel too small).    I'm afraid there's no guaranteed way of fixing that in outlook, especially since different versions of outlook seem to move that 1 pixel line to different places.  The only real solution, is to make your background color white or grey, so that the 'line' is essentially invisible.  Background images are not shown through those 1 pixel lines, so it's also possible that you could set your background color to white, and then use one of the background patterns to keep the email from looking too empty. ... View more

Hello @MarkT71914,   Thank you for the rather extensive feedback.  There are definitely a few things that the third-generation editor can't quite do yet, and knowing what users are actually wanting helps our design team prioritize their next projects.  I'm tracking all of your current requests, as well as your description of the issue with them.   We do not currently have a set date regarding when we'll fully remove the legacy editor.  Currently we've simply stopped anything except critical updates to the legacy editor, and we've stopped creating new templates in it.  Provided that nothing else changes, you should be able to continue copying and re-using the legacy editor for quite awhile.   I also would like to apologize about the lack of an 'Accept as Solution' button, that would only be available for the person who originally started this thread. ... View more

Hello @FirstNameL66075,   I'm sorry for the hassle with that.  I'm not seeing a record of what exactly happens, but I'm not seeing anything in the account that should be causing that.  It's quite possible that your email client grouped all of your incoming emails together into something like a 'conversation view'.  If enough emails come through with the same subject-line, some email clients will group them all together, and may need to scroll down to see the newer emails.  That's unfortunately a feature in the email client you're opening the campaign with, and we have no control over it.  To avoid it in the future, try to keep all of your subject-lines different.  Even just adding the date to the subject-line can keep that from happening. ... View more

Hello @ChristianH3,   We can't discuss specific billing information over forums like this, so it may be best to contact our billing department directly.  Usually though, an increase in pricing is caused by either upgrading your account from Email Basic, to Email Plus, or because you've increased your number of contacts.   To speak with one of our billing specialists, you can see their hours and contact information here. ... View more

Hello @JulieL34,   Email clients tend to upgrade and change settings around the same time as one another, so it's not too unsurprising to see multiple people report similar problems at similar times as well.  Looking at your most recent email, there are a few things that could be leading to the email ending up in spam.  Your most recent email is long enough that many email clients may need to clip it short.  Most people do not spend particularly long reading individual emails, so many email clients do not load the entirety of emails which they deem are too long.  As Caitlin mentioned, the subject-line is longer than most email clients will load, which could be leading to some of the problems for a few people at least.   Looking through your records, I'm afraid I'm not seeing as sudden or drastic of a drop as mentioned by the original poster.  It seems to on average be slowly decreasing by about half a percent a month.  Some of that could be spam reports caused by some of the reasons I mentioned above, and some by the normal decline caused by contacts who change their email addresses and do not update their profile with you.   If you're seeing information that we're missing, or have a specific example of a domain or group of contacts that suddenly changed, then we'll happily take another look. ... View more

Hello @TomS450,   I'm glad that worked on the live send, I was double checking with teams here to see what could have been causing the problem, I'm glad that it was just the test-servers not inputting the link correctly.  Glad it's working for you now! ... View more

Hello @CarrieS627,   I can absolutely understand the want to have that reporting be as accurate as possible.  You're correct that some server-side programs can cause false-click reports.  The most common program type is server-side security programs.  Those programs actually do open the email, follow the links, etc.  The problem is that our system is unable to tell the difference between a click from an automated system, or a click from the recipient.  There's no real work-around for this kind of problem though, and no way for us to bypass their server security. We are absolutely tracking requests for us to find a workaround for this solution, though as I'm unaware of one in existence anywhere else, it would need to be custom built, and need to function across numerous email clients and their security programs.  It will likely be some time before anyone is able to develop and deploy a solution. ... View more

Hello @Droll_Yankees,   Thank you for your patience while we looked into this.  It looks like you might have your authentication settings turned on, and when it was set up they just put in address that isn't customer friendly.  When you turn on authentication settings, you're essentially routing all emails through a single specific address we create for you, which exists solely to help keep your emails out of the spam-box.  You can update your authentication settings by following the steps listed here.   Just keep in mind that once you change those settings, it can disable all sending from your Constant Contact account for up to 24 hours, and you may see higher spam reports, or lower open rates for a time afterwards. ... View more

Hello @GaryC5,   We're continuing to track requests for this for our development team.  Currently the only way to include a paypal button, is to create the payment page on their side, and insert the email-link for that payment page into a button or text-link in a campaign.  We do have a walkthrough of that workaround here. ... View more

Hello @RaveeD,   I can definitely assist you with getting that account activated.  It looks like your trial is expired, but the account hasn't been closed down, so you don't need to create a new account.  Just log in to the account you already created.  Then click the name in the upper right corner, and go to 'plans and pricing'.   From there you can choose your plan, as well as choose to prepay for your discount.   We can't handle billing information through the public forums like this, but if you run into difficulty, please feel free to give us a call at the numbers listed here. ... View more