About Aaron_H

Aaron_H · ‎05-23-2018

Hello @Su_Kent, Thank you for coming to the community with your request. You're correct that the new editor does not have HTML access, so it would be unable to include third-party html widgets. I'm adding you to the feature request to give HTML access in the new editor. If you tell us what widgets you were wanting to install, I can also start a feature request for better integration with those programs as well.

Aaron_H · ‎05-22-2018

Hello @ASIDAZNorth, The 'abandoned' status is only applied when someone actually completes the form. If they fill it out, and then close the window without attempting to go to the payment page, then their information is not submitted to us in any manner. In this case, the person registering must have closed their registration web-page before they hit the payment screen, since they knew they were not going to make a payment there. If you do not want the payment option for check to be visible to everyone, then I would suggest either adding a promo-code that you only share with VIP members, or creating a separate registration page with check options, and only share that secondary registration with the VIPs.

Aaron_H · ‎05-16-2018

Hello @DoctorsM, There are quite a few things that can affect open rates, especially over a period of time. Many people's email address will change over time. They change jobs, get a new Internet service provider, or change their email address for some other reason, and their old address simply becomes inactive. Most people don't think to update their email address on every site that might email them, so over time every account is going to build up some of these bad addresses, which will definitely decrease your open rates as time goes on unless you clean them out. Checking your bounce report is a good place to go to see if some of those addresses are bouncing for any reason. Open rates of 20-25% are closer to the average we see in most industries, you can see the overall average open rates here. If you want to bring up that open rate even more though, after cleaning up your bounced emails, in general the best thing to work on is your subject line. That's the only thing that contacts can see before they open your email, so optimizing your subject line can make all the difference.

Aaron_H · ‎05-11-2018

Hello @Peg, I'm sorry that our cancellation policy hasn't met your needs. You're correct that you do need to call our billing team in order to cancel, but that process is usually takes just a few minutes and is relatively straightforward. You can reach our billing department at any of the numbers listed here.

Aaron_H · ‎05-09-2018

Hello @ChristaS82, Thank you for coming to the community with your question! Honestly any template could meet the needs that you've described. I would suggest choosing the template that you find the most aesthetically pleasing, and then from the left side under 'build' you can add additional blocks from the 'layouts' section. The same layout generally used for an article with a left or right image could work just as well for an event. You'd just need to switch out the image used, and of course the text for each one. Since all of the templates are extremely customizable, the starting template is mostly there to get you started, but your vision is what takes it the rest of the way.

Aaron_H · ‎05-09-2018

Hello @PeterS01, Thank you for bringing your concern to the community! I'm afraid that currently it's not possible to change the color or text formatting of that button. I believe that in part it's to ensure that the text is not changed in a way that could make it more ambiguous, and to ensure that it meets with the communication requirements. You're absolutely right that having other languages is obviously a necessity for many users, so we've added the option to replace that button with a similar one in other languages. You can see an example of that in step 6 of this walk-through.

Aaron_H · ‎05-09-2018

Hello @SethW02, I'm very sorry to hear about that negative experience with our sales team. That's absolutely not the kind of service we would like to provide, and I'll ensure that your feedback gets passed along to the relevant leadership team.

Aaron_H · ‎05-08-2018

Hello @Tonio51, You're correct that there is not currently a search function on the campaigns page, however there is now a limited search feature in reporting. Just click 'Reporting' at the top of your page, and then you can search your sent campaigns by name. Once you've opened the individual reporting for any email, you can preview it, or copy it for a future a campaign.

Aaron_H · ‎05-04-2018

Hello @KellyB119, Thank you for bringing your concerns to the community! You're right, most contacts will not make changes to their settings in order to better view marketing emails, but in most cases this is not necessary. Something that frequently will cause your emails to show without emails is actually much more simple than a 'settings' problem. When you send test emails to yourself, often your 'from' address will be the same as your 'too' address. Since our tests do not have the same authentication settings, this can mean that Gmail thinks someone is essentially just 'pretending' to have your address, and they turn up their security accordingly. If you send your test emails to a gmail address other than the 'from' address, you will most likely see the issue resolved there. If you send a test email to an address other than the 'from' address, and you still see that images are not displaying, then there are still a few things you can do to try to improve your delivery rate, and reduce the chances of your email being clipped, or having it's images hidden. We've created this walk-through on some of the other ways to avoid hidden images and email clipping.

Aaron_H · ‎05-02-2018

Hello @EdisonM, Thank you for bringing your concerns to the community! CSV files are one of the accepted formats for contact uploads, so you do not have to use Excel. Are you getting any kind of error message? If you can share what error messages you're getting, or let us know what happens when you try to upload that CSV file, we'll be happy to help get the issue you're running into corrected.

Aaron_H · ‎05-02-2018

Hello @DoctorsM, Thank you for bringing this great question to the community! When someone clicks 'unsubscribe' at the bottom of the email, they are unsubscribed only from the specific account that sent them that email. As long as all of the businesses involved are using different Constant Contact Accounts, they will have different lists of unsubscribed contacts. It's rare, but it is possible for an individual to request that we put them on a global block list, to automatically unsubscribe from all constant contact accounts. This is the internet equivalent of a state-wide 'do not call' list. That is the only kind of unsubscribe that is universal though, and should only be happening with that email-address's explicit request.

Aaron_H · ‎05-01-2018

Hello @SandyS374, We do collect and use that information, but we do not sell it. That information is viewable in your account, so that you can see reporting such as who has opened your emails, and we can compare raw data to show you how your open rate compares with others in the same industry. It would not be possible for us to show you the reporting, engagement history, etc. if we did not collect and store that information. Since this privacy policy is viewable to all of your contacts, it's intended to let them know that the data is being collected, but I assure you that it's for your reporting, not to be sold elsewhere.

Aaron_H · ‎05-01-2018

Hello @LisaM268, I'm very sorry for the issues you've been running into with attempting to update your card. We are unable to handle billing concerns through public means, such as the community, and you're correct that the billing department does not have an email support line. I've passed your information on to the billing team directly to ask them to handle it, though they may need more information or time to handle the request. If you'd like to talk to one of them directly to expedite the process, you can reach them at any of the phone numbers listed here.

Aaron_H · ‎04-23-2018

Hello @emusicmotion, and @MichelleB482, I'm sorry these messages were missed during the problem. I looked into both of your accounts and see that you did unschedule the original email, and schedule a new copy, so everything should be working now. If that didn't work, or you have other questions, please do feel free to contact us again here, or through our normal support channels, and we'll do our best to help in a more timely manner next time.

Aaron_H · ‎04-23-2018

Hello @RobertaH585, That's very unusual that the clipping would only happen on the live send with no other changes. We'll be happy to look into that further though, if you send us an email to social_support(at)constantcontact(dot)com, with your username, and which email was clipped only in the live send, we can take a look and collect some information to pass on to the engineers.

Aaron_H · ‎04-20-2018

Hello @ScottJ110, Thank you for coming to the community with your suggestion! You are correct that you can not delete an image out of your account from within a campaign. However if you go to the 'Library' tab at the top of the page, you can select and delete images or documents from there. I can definitely pass on your suggestion to make deletion possible from within a campaign. If you have any other feedback or concerns, please feel free to share them here so we know where we can improve!

Aaron_H · ‎04-20-2018

Hello @RobertaH585, That's very unusual. Most email clients choose when and where to clip an email, based on an algorithm that compares the safety of the email, to the amount of HTML coding inside it. If the the same email was sent to the same address with no changes, in theory it should have been clipped the same way both times. One thing that might have happened though, is if you receive a number of emails that are exactly the same, sometimes they will be put into a 'Conversation' which looks very similar to when the email is clipped. This would only happen to someone that had received a number of emails with the same subject line though, so it shouldn't have happened to the majority of your contacts who weren't also receiving the tests. Our emails that start with 'Your campaign has been sent' also have a larger amount of content than the original email, which could have caused those to be clipped as well.

Aaron_H · ‎04-18-2018

Hello @KyleH07, I'm sorry that didn't function for you either. I would suggest trying the troubleshooting steps listed here. If that doesn't work, send an email to us at social_support(at)constantcontact(dot)com with a reference to this post. Include your username, the web-browser version, and operating system you're using, and any other information you can give us. If you're getting any error messages, those would be very useful as well.

Aaron_H · ‎04-18-2018

Hi @SharonR53, Thank you for the additional feedback for us to pass on to the developers. Knowing exactly what people are looking for helps us work in the most needed tools as we update the system. Some of the workarounds you've mentioned are good ways to control how things are viewed. Some of the spacing issues you've just mentioned might have another fix as well. In your campaign go to the 'design' tab, and change the default text size to the smallest size you plan on using in your campaign, that should fix the issue you were seeing with line spacing not fitting the smaller text correctly. While we're absolutely aware that many people still prefer the Legacy templates, some of them simply aren't as mobile responsive as we would like, which is one of the reasons for switching to the newer editor. If you were using one of the Mobile Friendly Legacy templates, it was likely to look great on most devices. However, editing the html can, and did occasionally cause issues on the mobile displays, which simply weren't predictable. As more and more people started opening email on mobile devices, we need to make sure that our focus is not just that you like the way you're seeing the campaign, but also that your customers are seeing the same campaign you are. Because of that, some features are currently more limited, to ensure that we're not giving you tools that end up not looking right for a large portion of your contacts. This is not to say that we aren't going to keep trying to improve the system, and give you more control, but we'll continue to temper new releases to ensure that your campaigns look the same regardless of how they are being viewed. I hope that helps understand that we're not trying to take away features, we're simply not yet including features until we're more sure they're going to work the way you want them to.

Aaron_H · ‎04-16-2018

Hello @mohammeds54, Thank you for bringing this concern to our attention! I'm afraid that for account security we are unable to cancel your account here through the forums. If you give us a call at any of these numbers, we will be glad to assist you. I'm also passing your feedback on to our sales team, so that they are aware of the negative experience you've had.

Aaron_H · ‎04-16-2018

Hello @First-NameL32145, Thank you for coming to the community with your question! When someone clicks affirmatively that they would like to receive your emails, their status is automatically changed from 'Implied Permission' to 'Express Permission'. You can see a description of both of those categories listed here. You can find them in your contacts page. If you don't see them right away, just go to your account settings, and make sure to turn on ' Enable advanced email permissions.' We track the permission status even if you haven't turned on the feature that lets you see it, so you don't have to worry if it was turned off previously.

Aaron_H · ‎04-16-2018

Hello @SusanV6, Thank you for bringing your concerns to the community! We absolutely want our new editor to be just as easy to use as the previous one. The goal has actually been to make it better, though it seems that's not the case with what you're describing. There's nothing in the design which should be causing that much of a delay when typing, or dragging content, but I can definitely see how such a long delay could make it very difficult to edit your email. I would suggest first trying in a different browser, or using a private viewing mode so we can rule out browser settings causing connection issues to our server. You can found how to start a Private Browsing mode here.

Aaron_H · ‎04-09-2018

Hello @Lizziebeth10, I can absolutely understand your concerns with this. You are correct that some 'spam' reports do come from the email client, not the person who wanted to be reading it. And yes, in large numbers, this can cause problems, though that occurrence is relatively rare. It's good to remember too that regardless of how or why someone reports you as spam, they can do so only once. You're already being tracked on the feature request to make spam reporting more readily available in some form of an overview, but additional feedback is always welcome, and we'll pass that along to the proper team as well.

Aaron_H · ‎04-09-2018

Hello @PFTNews, Our older embed-code for landing pages did use that now deprecated version of captcha. However our new inline forms are fully updated. It's possible your site was never updated, and you continued using that older form. In your account click 'Sign-up Forms' at the top of the page, and create a new in-line form there. The old embed-code that was used before is actually no longer available within your account, so if that's what was on your site, I'm afraid that it had simply not been updated when our system went through it's update. A walk-through of how to use our new sign-up forms can be found here.

Aaron_H · ‎04-09-2018

Hello @DinaC76, You're correct, after choosing the link option, you would need to re-apply your text formatting (color, fonts, styling, etc.). You can change the default formatting for your links by going to the 'Design' tab along the left side, though that would change the default for all links, not just for the ones you're attempting to keep from linking. The method I provided here is absolutely a work-around, and we're still continuing to track and work on a more integrated method of dealing with the automatic linking that occurs in many email clients.

Aaron_H · ‎04-09-2018

Hello @Church_Editor_Bill_and_Julia, Thank you for coming to the community with your question! What you're describing doesn't look like it matches any known issues we're having with the image editor. It's possible that a browser setting or plugin could be causing some kind of interference. The first step I would suggest is to try a different browser, to see if the issue is occurring there as well. If you send us an email to social_support(at)constantcontact(dot)com we can look into this more for you. In that email please include your Username, the browser(s) that are effected, and which image(s) you've encountered this on. If you can include a screenshot of the zoomed-in view that you've been seeing, that would be helpful as well.

Aaron_H · ‎04-09-2018

Hello to everyone in the community having this issue, I have some new information, that may assist you in preventing those links from automatically hyperlinking. In our system, you would highlight the text that was being auto-highlighted, and then choose the 'Link' option, and choose 'Web Address' from the drop down. Then instead of inserting a URL, simply input the symbol #. This will tell the programs that are receiving the email, that the text is already a link, and shouldn't be re-linked to somewhere else. However most modern email clients are programmed to ignore the # symbol, meaning that 'link' will not actually appear to be a link, or be clickable. We're continuing tracking issues and requests for a more intuitive and built in method, but this should let you avoid accidental links for the majority of your recipients until we have a more integrated solution.

Aaron_H · ‎04-09-2018

Hello @Lizziebeth10, I'm afraid that the information we can share regarding who has marked you as spam is somewhat limited due to both our own privacy policy, as well as some legal obligations regarding protected data. In each campaign's reporting page, you'll see a number listed that shows how many of the recipients marked this campaign as spam. Most users have very small numbers of spam reports, and following best practices will help keep those numbers down as well. If those numbers are consistently high, that could indicate something wrong with the funnel being used to find new contacts, and is something you'll want to investigate more closely. If you need help investigating your spam reports, our Account Review Department would be happy to assist you. They can be reached at any of the numbers listed here.

Aaron_H · ‎04-09-2018

Hello @Kelownachamber, Thank you for bringing these issues to our attention. I know that many of our webinars are currently attended by small-business owners, and much of the content of many of the webinars is tailored towards that demographic. I'm sorry that the Linked-in webinar did not have the information regarding more advanced business pages as you were hoping. The Webinar on Content Marketing however sounds like it might be a larger concern. I'm getting what you've shared with us forwarded to the correct team so they can address that properly. If you have any other information about specific webinars, or more information you'd like to share with the webinar management team, please send us an email to social_support(at)constantcontact(dot)com with a reference to this post, and we'll make sure it gets to the correct people.

Aaron_H · ‎04-05-2018

Hello @LonnieS49, I'm sorry that the issues with Yahoo's servers doubled your bounce rate, though congratulations on keeping it so low! The issues with their servers were resolved earlier, and all of the good addresses should have come off of the suspended list by now. This means that your email today shouldn't have had that same higher bounce rate. If you're still seeing more bounces than expected, definitely feel free to contact us again and we'll be happy to look into it further.

About Aaron_H

Re: CAN'T USE WIDGETS ON NEW TEMPLATES

Re: MIA Abandoned Registrants

Re: Open Rates

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Re: Which Template to use?

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