About Aaron_H

Hello @user8906016,   The team that handles those list reviews are going to be the ones that you need to talk to.  You can reach them at the time and phone numbers listed here, that link also includes international numbers if necessary. If you're still unable to reach them today, you can send an email to social_support(at)constantcontact(dot)com with your username, and the best phone number to reach you at, and we will attempt to connect you with them. ... View more

Hello @AnnM6,   I'm not seeing any recent outbound calls to you from us.  We take your account security very seriously, so it may be prudent to speak to someone in our account review team.  They can double check your account, and help walk you through some security measures on your side to help ensure that your private data remains private.  You can reach them at the numbers listed here. ... View more

Hello @ToastmastersD55,   We'll continue tracking requests of course.  Even when you upload separate pages to create the images, you can still link each of those images to the same original document.  So you could have 5 pictures in a row (one for each page) and still have each page link to the original 5-page pdf, for example.  Once you've inserted one of the images, just use the link option, and choose 'document link'.  Then you can choose any document from your library.  Our system can handle up to a 5MB PDF.  Unfortunately, there is not a way around the hassle of having to create so many separate PDFs at this time. ... View more

Hello @KristieS6,   I can absolutely understand why you would want to keep that list of contacts, we have a relatively easy export process so you can download them.  A full walkthrough of that process, with screenshots, can be found here. ... View more

Hello @StevenC2,   I this is a confirmation that your account is currently cancelled.  For future reference, for account security it is always best to reach out to the billing team directly.  It is not a good idea to post your username, or other identifying account information on any public forums such as this, with any of your other online platforms. ... View more

Hello @Stone_Harbor_Museum,   I can definitely add you to the feature request asking for more options for providing that update-profile link, however there are a few complications.  The biggest problem is that of course your contacts do not have any security measure associated with their profiles.  This means that the only way for them to update that information, is by clicking on a link sent to their address specifically.  If you use any other form of verification, they would need to have a password, or some other method of ensuring that pranksters, strangers, or people with malicious intent could not edit their information incorrectly. ... View more

Hello @MattP508,   Normally the process for cancelling is to call our billing team directly.  However, I can absolutely put a case into their queue to have your account cancelled, once they process the request, they'll email a confirmation to the email-address you have on file for your account. ... View more

Hello @LoriH7650,   Thank you for coming to the community today!  Yes, you can absolutely delete those from the bottom of your campaign.  When editing the campaign, just click on one of those icons, then click the trash-can next to 'done' button. ... View more

Hello @nigastaff   I apologize if I'm mistaken, but it sounds like you're running into a problem trying to upload contacts.  When uploading, if your file has more than a few columns, you may need to click the arrow on the right-side to see the rest of the columns.  It's possible that the second 'email' column is listed somewhere off the side of the screen beyond your current view.  If that's not working, you may want to send your contact sheet, and your username to social_support(at)constantcontact(dot)com along with a reference to this post, and we'll take a closer look to see what's going wrong. ... View more

Hello @GaryB858,   I can absolutely understand why you would want to be able to filter-out those automated clicks.  If you've seen a spike in those automated clicks, it seems likely that you are correct, and those are coming from a firewall or other security program that is ensuring the links do not lead somewhere malicious.  Currently there is not a way to filter these out of your reporting, but I'm adding you to the feature request for that option.   We're always looking for ways to improve the system, if you find something else like this, please feel free to let us know, and we'll be sure to pass that along to the development team as well. ... View more

Hello @ArnoldR17,   We're sorry to see you go, but I can definitely pass that request on to our billing time.  You should receive an email from them as soon as they finish cancelling the account. ... View more

Hello @First-NameL04100,   I talked to our billing team, and they were able to get all recent activity sent to the address you provided.  I did also remove that address from the forums.  In general, sharing addresses associated with your billing teams is generally a bad idea on a public forum, as that can be mined by bots and used in phishing emails against you in the future.  I'm not sure why the settings were not showing correctly for you, but you should have the email by now.  If you need any more billing assistance, please feel free to email us at social_support(at)constantcontact(dot)com ... View more

Hello @PunchCard,   I honestly see how this process is rather illogical.  The alternate option I offered was meant to be another way of someone being resubscribed, it was not intended as an explanation for why the event tool does not have the ability to resubscribe.  I agree that it seems like people paying for an event is a rather definitive way of confirming that they want emails about that event, and personally I don't think anyone but the original engineers know.  I know that our event integrations with other systems do work as expected with contacts who have opted-out, and we're going to keep passing on these requests to the design team.   I do know that we've done quite a bit to improve and deepen our integration with Eventbrite.  Through that, you could have contacts signing up for events, receiving the correct 'Thank you' or other transaction based emails, without the contact having to resubscribe to your general newsletter.  Again, this isn't a fix to the problem, just an intermediate option while we continue working on improving our system in general. ... View more

Hello @Michigan_Garden_Clubs_Inc,   I'm afraid that I'm not entirely sure what you're asking.  You can view your payment plan in your account by going to 'my account' from the menu in the upper right corner.  Due to the sensitivity of discussing payments, it may be best to contact us directly, instead of through a public forum.  You're more than welcome to email us at social_support(at)constantcontact(dot)com along with your username, and your specific question.  You can of course also reach out to our support or billing team, at one of the numbers listed here. ... View more

Hello @JeremyT713,   That's a somewhat unusual problem that you're encountering.  We don't have anything that should be automatically kicking out integrations like that.  In fact I've seen accounts active for multiple years straight with no interruptions like this.  Those integrations are tied to your username and password, so the only times they should stop, is if they are cancelled (of course), or if that username or password are changed or locked for some reason.  If your login credentials have remained constant, you may want to have your developer team reach out to us directly.  If they do not have our contact info you can have them reach out to use here at social_support(at)constantcontact(dot)com and we can forward it on to our webservices team directly. ... View more

Hello @user230395,   I'm sorry to hear about your experiences, that is definitely not the kind of service we want to provide.  Both problems that you've described sound like they may be related to some kind of connection issue with us.  I would check that you do not have any security programs attempting to block our web-pages, and ensure that you are using one of our supported web-browsers.  If that doesn't work, you can also always give us a call at one of the numbers listed here. ... View more

Hello @TerryJ4,   We haven't changed anything in the system, so what you're describing is definitely unusual.  It sounds like you're using separate lists for each of the birthday months.  The only thing I can think of, is that perhaps during a contact upload, or while moving contacts, one of the lists may have gotten checked on accident.  There is an easier solution to your problem though.  We have a birthday email campaign.  This would mean that you don't have to use separate lists for all of your contacts, and could instead just have a happy birthday email send automatically to contacts a few days before their birthday.  You can see some information on how to set that up here. ... View more

Hello @LewisM92,   I'll make sure to get your account cancelled.  However I would like to clear up a few bits of apparent confusion as well.  We do not share your email address, or sell it, to anyone. In fact, our terms of service prevent our users from using lists of purchased emails.  Secondly, the account your posting from is intended to be a way for you to send emails out to others.  It would not be something you sign-up for in order to receive emails or offers.  If you're getting unwanted emails in general, you'll want to click the 'unsubscribe' button at the bottom of those emails.  Or if they do not have an unsubscribe button (meaning they were not sent by us) you should report them as spam.   Either way, I'd just like to confirm that I'm ensuring our team shuts down the account that you are posted from. ... View more

Hello @PunchCard,   I can absolutely add you to the list of people who are requesting this.  I can understand how difficult it can be to get information to people who have previously unsubscribed, and all of our systems tend towards honoring the anti-spam regulations as much as possible.  This means that when someone actually does unsubscribe, it's generally a person-by-person interaction to re-subscribe them.   Alternately, if one of your unsubscribed contacts fills out one of the standard sign-up-forms, or Lead Generation Landing pages, the system does automatically send a resubscribe request to that address. ... View more

Hello @RowanM97,   That does sound like an unusual problem.  There's a few things we would need to look at, and since our system isn't showing a bounce, we would need to rely on what your recipients are telling you.  Are the majority of these emails in the same domain?  Are they managed by a corprorate IT team or running through the same firewall by chance?  Those are the questions that seem most fitting for what you've described so far, if you have some examples and want a speedier resolution, it may be best to contact our Deliverability team in the Account Review department directly.  You can reach them here. ... View more

Hello @FirstNameL41564,   It looks like you may be adding an eventbrite block to your account, but it doesn't seem you've synced your eventbrite and your constant contact accounts.  Please follow the directions found here. If that doesn't work, please let us know what error messages, or what problems you're running into, and we'll be happy to help you figure out what's not working right. ... View more

Hello @ColleenP193,   If one person was able to fill out the survey, and all the others received that error, it usually means that they didn't share the original URL.  If someone follows the link that you provided, it actually redirects them to a dynamic URL that is unique to each individual who takes the survey.  Since you stated that only one of your schools is having this problem, it sounds likely that the principle followed the link you provided, and then forwarded on their unique survey URL, instead of the actual link you provided.  If you look at the end of the URL, the correct one will end with /start.  If it ends with /questions, then you know they copied their personal survey link instead. ... View more

Hello @BonnieG176,   You can absolutely delete contacts from your account.  On your contacts page click the checkbox next to the contact you want to delete.  Then go to 'more actions' in the upper right, and choose 'delete'.  You can also find a walk-through with screenshots by clicking here.   ... View more