Hello @ErinD857,   Thank you for bringing attention back to this ongoing issue.  We're continuing to try to find an internal way of correcting this issue, however we haven't found a permanent solution.  The issue appears to happen primarily at the end of tables, so combining multiple blocks together can often reduce the number of lines that are seen.  We have been able to confirm that this issue is limited to Outlook users, and online searches have indicated to us that this is happening on emails sent through other platforms, and in custom coded emails.  We'll continue to look for ways of reducing the number of lines, as well as watching for any official solutions released by Microsoft or Outlook support.  If you are finding the lines in any email client other than outlook, please let us know and we'll look into the issue separately. ... View more

Hello @WillysOverland, Our billing runs on a monthly basis.  At this time we do not have any methods or plans for a Pay Per Send option, but I can definitely add you to our feature request for a more usage based pricing plan.   ... View more

Hello @TimothyF,   Thank you for bringing this to the community.  I believe everyone here can sympathize with the difficulty of conveying realistic expectations for open rates. I find that rather than focusing on the current open rate, it's best to start by comparing to others in the same industry. You can find the industry average open rates here. Getting 100% open rate is generally an impossible goal, unless you have a very small, and very dedicated list.  The general public takes vacations, has surprise meetings, good and bad days, and any other number of occurrences that mean they don't open every email that is sent to them.     ... View more

Hello @user217680,   We don't normally handle any billing changes through a public forum, but I've forwarded your information to our billing team, and asked that they reach out to you so we can get this processed for you.   ... View more

Hello @owenl00,   Thank you for bringing this to our attention!  I took a quick look at your account, and I believe the issue may be related to your recent changes, as you suspected.  This is something that takes a bit too much personal information for us to troubleshoot on a public forum, but if you call our account review team, they should be able to help get this cleared up.  You can reach them directly at the numbers listed here.   ... View more

Hello @user04558,   You can find some of our basic pricing options here, if you want a specific quote then you'd have to call our billing department here, or send us an email at social_support(at)constantcontact(dot)com with the best contact information for you and we can get you a personalized quote sent from the billing team. ... View more

Hello @RussellB67,   Thank you for bringing this to our attention!  You're absolutely right that this is not functioning quite as designed, and I'm seeing a few other people reporting similar excessive time roll-backs.  I'll add you to the list of people reporting the issue, so our design team can properly see the impact and get this fixed for everyone.  If you run into any other issues, please feel free to let us know so we can track them as well! ... View more

Hello @MissyP8,   That's an excellent question, and I do see your non-profit status applied on your account.  That means that first, of course, you do not pay taxes on any charges.  It also increases the prepay discount to up to 30% off if you prepay for the year.  If you need any help with that, or have questions about how it works, it may be best to talk to one of our billing specialists directly at the billing number listed here. ... View more

Hello @JamesFarley,   I'm happy to take a look at those for you!   1:  Looks good overall.  The colors are obviously very July Specific, so you'd want to make those more specific for your company if you're building a long-term template.  It does seem to be missing a good call-to-action right at the start, but that's not too uncommon with holiday emails.  This one definitely feels the most like a 'newsletter'.   2: Short, sweet, and to the point.  It starts off with an obvious call to action right after your logo, which is perfect.  I will say that on a larger screen, the pure black and white coloring is a little underwhelming though.  Mixing in more of the green or blue from your logo into the divider, border, or background color, could really help personalize the template, while also making it a little bit more appealing without distracting people from what's important.   3: This one had a lot more to cover than the others, but it looks like your'e still doing a good job keeping a brief description at the top.  The colors feel better than the previous one, and it seems to match your website better as well.  I noticed that your website had a lot of wood textures on it, so you might want to use the wooden plank background, and then just be sure that the yellows match the yellow from your website exactly (It's pretty close already.)   Ultimately, I'd say I like the general layout and content design of the first email the best, but there's elements of the other two, especially the first block from the second email, and colors of the third, that could take it to the next level if you combined them. ... View more

Hello @melissaw474,   Screenshots are honestly the most common method of sharing an overview like that, however it does depend on what kind of information you want to share, and how much access you want to give your team.  You could absolutely consider setting up an additional user, to let the others log into the account directly and see the reports within the interface.  Alternately, with one of the reports open, you can click 'export report' to get a CSV or Excel file with the relevant information.  I hope those options help! ... View more

Hello @LouiseS8,   We don't discuss account specific pricing on the forum, but in general our pricing options can be found here.  I do understand why you might want to move away from emails if they aren't working, but that's often the opposite of what you need.  Sending fewer emails guarantees that less people will see them, and makes it more likely that the majority of your emails are ignored.  Sending someone an email at least once a month keeps you in their memories, so when they are looking for something like your product they are more likely to come to you specifically. ... View more

Hello @TimothyF,   Thank you for that feedback!  Currently there is no way to add tables directly into a campaign.  Some common workarounds are to use a screenshot image of what you want instead, or using the 5-column layout to create the look that you're wanting in a more mobile-responsive format.    I'll add you to the list of people requesting this feature, but you can also vote for it yourself at this link. ... View more

Hello @JaneN22302,   Thank you for bringing your question to the community today!  I do know that the contact count will often not update at all when you choose to narrow it down, and if you are selecting multiple lists, it can sometimes count the same contacts multiple times.  This is just a display error though, the email will still send to the correct number of contacts once it narrows it down during the sending process. ... View more

Hello @BretH01,   Congratulations on your current open rates!  It's always admirable to strive to do better, but I must say that fighting for a 50% open rate average is a pretty rough struggle.  A number of your contacts may be viewing your emails in preview mode, or on systems that block our tracking codes.  It's also likely that some of them may just not be available for a period of time, whether they're on vacation, or just too busy to check all of their emails.  Considering how specific your target audience is, I'm quite impressed with reaching a 40% open rate.  Most professional services like job postings and job-search assistance have open rates of closer to about 16%, under half of yours.   Some of our current best practices can be found here.  I imagine that you're already following a large majority of those, but it might give you some ideas on the most impact-full aspects of marketing, to help you narrow down what you want to perfect. ... View more

Hello @WillardS2,   I'd love to critique your campaign, however I'm afraid the wrong link might have been shared.  It seems that you might have grabbed the link from the top of your page, which would only work to open your email for someone who was currently logged into your account.  You can find instructions on how to get a shareable URL here. ... View more

Hello @JimS233,   Inside our event tool, we have an option to email all registrants, and you can schedule those emails ahead of time.  You can also send emails out up to 30 days after the close of the event.  So in short, yes.  You can schedule emails to go to all registrants on the 3 days running up to the event, schedule and then other emails to go out in the days after the event.  We also include an automatic 'Thank you for registering' email which you can add additional text to.  Here's a quick walkthrough of the scheduling process . ... View more

Hello @LarryD650,   If the system does not show the email was sent, that means the contact was not on one of the lists that the email was scheduled to.  Whenever you send any email through our system it will go out to only the contacts on the lists that are selected, that should be the only reason that someone isn't even sent a campaign.  We assume that there are numerous times that you may want to send an email to a smaller list, so we have no way of knowing if contacts were placed in the correct lists or not.  I hope that helps! ... View more

Hello @JuliaS9969,   Thank you for bringing this to our attention.  I'm not seeing any current problems which might cause that kind of issue, but let's see what we can do to track down the problem.  The first step is to make sure you're using an updated version of one of our supported browsers.  You can find the full list of supported browsers here.  If the one you're using currently continues to have that problem, the second step to troubleshooting is try a second browser from that list.  Switching browsers is an easy way for us to rule out plugins or other add-ons as the cause. ... View more

Hello @MikeS642,   The preview option is usually unavailable either due to a pop-up blocker stopping the preview panel, or it will not display when certain required information is not completed.  Which leads us to the second question.   Your Facebook Ads do require a URL.  If you're doing a Lead-Ad, you will need a link to your privacy policy.  This can be a link to a PDF file hosted on our site, if you do not have a website of your own to host the document on.  Your other advertisements generally are intended to drive people to a specific place, like your website.  If you would rather drive them back to your Facebook page, you could just insert the URL for your Facebook Business page.  It's generally a better practice to drive traffic towards your website, but any URL will work. ... View more

Hello @SteveE5,   I've applied the same fix to your account for you, let us know if that doesn't fix the issue!   For everyone else experiencing this, if you run into it, of course you can message us here, but this is not a real-time support channel, so sometimes there can be delays, or missed posts.  If you call us us at any of the numbers listed here.  There are also online chat options available at the bottom of that page, for those who don't want to wait on hold.  The total process of getting this fixed should take only a few minutes in most cases. ... View more

Hello @JannaR7,   Thank you for sharing your feedback with us!  I know that our design team is actively working on improving the segments feature, and feedback like this can help guide our design team to know exactly what it is you're looking for.  We're aware that switching back and forth between the two editors is not ideal, and we're hoping to update the new editor to be usable in all instances, so that there's no reason to even want to switch to the older program. I do know that when creating a segment, you can choose specific contact details for that segment.  So you could create a segment that only includes people in a certain zip-code, or company for example.  You can also use custom fields for this.  Is there a specific tag combination that you are unable to recreate in your segments? ... View more

Hello @CMSM,   Thank you for pointing out that missing delete button.  I've added in a new feature request to make those test campaigns removable.  There's a number of changes going on with our integrations, and I would expect to see a number of improvements and changes in the near future.  I hope that for now you can ignore the campaign, but I'm personally confident that you'll have full functionality to delete that as we roll out other parts of the integration. ... View more

Hello @CarlosG5,   Our invoices are monthly, as you stated.  We do not have an annual invoice.  However we do of course provide payment receipts.  You can generate a payment receipt by going to your 'my account' page, and viewing your statements.  From there do a search for any activity around the time you made the payment.  Then click the button that says 'email' and choose 'payment' from the drop-down.  That will email the primary billing address the payment receipt.   You can also find a more in-depth walkthrough with screenshots by clicking here.  Just choose 'payment' instead of 'invoice' on the menus.     ... View more

Hello @KellyD087,   Our platform is web-based.  There shouldn't be a need to install any software to use the product, so there's nothing that needs to be uninstalled either.  What's the name of the program that you're attempting to uninstall?     ... View more